"If Sprint keeps changing its network configuration and periodically forces the user to get firmware update at the service center, and collects a fee it's quite clever. It's time to file a complaint with the FCC... "
I've had sprint about 4 years now...and have only went to them for 2 occassions:
1. Some buttons broke on my phone, so got a replacement phone and they transferred my address book free of charge.
2. Wife wanted to buy a new phone, so we did, and they transferred her AB also free of charge.
Other than that, we've never had to get to their center for any "firmware update"....service has always been at least good, mostly great.
Now that I get a discount through work, I get 2000 anytime minutes and free sprint to sprint for $95/month...which includes all my taxes & fees. I've not found any other carrier that gets me even close to that.
I'm on the $100 2000 minute plan with shared minutes between two phone #'s (mine & wife's). Next lower plan @ sprint was $80 for 1000 minutes but you had to pay $20 for an additional phone (which is why I paid the $100 for the 2000 minute plan).
After the additional fees for my wife (road side assistance, extra taxes, etc.) the bill used to be about $132. When I called to add myself to the company discount....it dropped to the $95 mentioned above. I love sprint.