I sent in rebates for $170 a week before my father sent his. He received his check one week before I got mine.
Because of the TEON fiasco, I had called a Staples CSR before we submitted our rebates. I was assured the system would see two TEON DVD packs on each submission and not to worry.
Both him and I only received back a check for $15 for one of the TEON?s. That really pisses me off since they HAD to know about it weeks and weeks ago and yet chose to not fix the system before the checks were sent.
A trip to the store met with zero resistance, the manager was happy to fillout some special secret form which he said in essence bypassed the system and would cause the two $15 checks owed to us to be generated and mailed. We will see.
On a scale of 1 to 10, I have always rated Staples rebates amongst the highest of any I have ever used. Checking back we have submitted well in excess of 350 between us with a problem only one other time under the old system
As far as the Easy Rebate System, I give it a 4 and only because it is nice to not have to send mail and because the speed of the rebate is very good.
Otherwise, I give it a big friggin fat zero. Like I told the CSR I find the idiot moron who developed the site I?ll slap them silly. Those damn cryptic ass messages which have no explanation at all are ridiculous. I want back the useful info I used to receive from the old site.