Staples policy update

[eloric the 2nd]

hey all, i manged to find out that staples will no longer be price matching internet prices.... this comes down from the top for at lest the stores in my area... hard to say for other areas.... i personally think this is a misstake and is going to cost them.. but thats them... wanted to let ya'll know since so many hot deals seem to involve staples and PMing...


Eloric

---

Sorry, this is not a Hot Deal. Please post this in the Moderator sponsored ~~~~ Brag & Moan ~~~~ thread.

Thank you,

AnandTech Moderator

 

[DAWeinG]

:|:|

 

[kof]

Thanks for the heads up.

 

[1Cheap2Crazy]

I'm not to surprised. To many people would come to these boards and brag about how they got Staples to PM to store xyz-and when you went to their website it was an OEM product...so I kept calling Staples CSR until a got a "nice" lady said that she would PM it. That is cheating/stealing. And then people would complain that Staples now wants to add the other company's shipping charges, why shouldn't they? If the other company was cheaper, and shipping was cheaper, then I guess you should buy from them. Of course they weren't also handing out dollar off coupons. The policies were being abused by a select few and now the rest of us have to pay(kind of like shoplifting).

 

[bubbadu]

i am an employe of staples and here been for more than a year... i was just in work today and if was indeed a policy change i would have heard about it or read the memo... as of today THERE IS NO MEMO... the policy has not changed... we have an internal system and there was no such statement made..

-Bubbadu

 

[eloric the 2nd]

bubbadu i'm also an employee and was at work today,,,,, and our manger had word from the distract level and so on.... we had a not on our registers for casheris and flyers to put up for custumers were to be made by the end of the day....

 

[Buz2b]

bubbadu i'm also an employee and was at work today,,,,, and our manger had word from the distract level and so on.... we had a not on our registers for casheris and flyers to put up for custumers were to be made by the end of the day....

Yeah, and as soon as our Staples workers learn to speak and write in the English language, we will be able to translate what the heck they are saying! Don't start a flame war here; I just have no idea what the heck he/she just said.

 

[freebee]

For those employees that have access to the staples@work, is it located there?....I haven't checked my store e-mail in awhile, but my GM hasnt said anything to me. Plus all PMs go through me anyways, and it has not come up.

 

[bubbadu]

hey freebee i have access to staples@work .... and i would have heard about it if it was on there today.. i was talking to my GM about several different things and he would have said something if this was the case.. this change in policy might be regional i dont know though.. but i am fairly sure that it was not on the staples@work email system on the memo part..

-Bubbadu

 

[Agaricus]

"Yeah, and as soon as our Staples workers learn to speak and write in the English language, we will be able to translate what the heck they are saying!
Don't start a flame war here; I just have no idea what the heck he/she just said."

Agree we do not need a flame war. Let's not be too harsh. What he/she said was I believe:

Bubbadu, i'm also a Staples employee and was at work today. Our manger received word of this change from the distract level. We placed appropriate notes on our cashregisters for the cashiers and flyers for our customers were scheduled to be made by the end of the day

 

[Buz2b]

Originally posted by: Agaricus
"Yeah, and as soon as our Staples workers learn to speak and write in the English language, we will be able to translate what the heck they are saying!
Don't start a flame war here; I just have no idea what the heck he/she just said."

Agree we do not need a flame war. Let's not be too harsh. What he/she said was I believe:

Bubbadu, i'm also a Staples employee and was at work today. Our manger received word of this change from the distract level. We placed appropriate notes on our cashregisters for the cashiers and flyers for our customers were scheduled to be made by the end of the day

Thanks for the "translation". I wasn't trying to be harsh. However, that was a horrible rendition of what you so eloquently "translated". Thank you!

 

[ghettobanana]

I'll miss that euphoric high I get when I successfully PM a product

 

[eloric the 2nd]

thanks Agaricus, you got what i meant to say right... i was in a hurry and didn't take the time to edit my last post....

for those that are also staples employee's lets all ask around... i'm curious now as to what is going on..... maybe, it is regional or something.... I just know i saw the notes on the registers and asked questions.... I'll ask more when i work again on Sunday and see what i can figure out.


oh and if there are any erros in this one i'm dead tired so forgive me. happy translating

 

[EvanGeliSt]

Hope this isn'tt true. Did a PM on an item and got it much cheaper. PMed it at officemax...

 

[jonnashville]

Until they change their published public policy, there's no need for a hissy fit. Even if some regional manager decided differently, he/she could not go against company policy; all you'd need is their policy printed off their site in your back pocket.

So far, no one has said what "region" this is allegedly in. Once (IF!) they change it, then we can waste all the moaning bandwidth we wish to.

 

[nickdigger]

evangelist - you can still PM @ OffalMax. the policy change is only for PMing against websites.

 

[Letsplaybridge]

I just finished PM'ing a 17" monitor at Staples tonight w/ Amazon, they didn't worry about checking in stock status, they cared less about Amazon's shipping charger. Did a 110% pricematch too. Even took a 20 off 100 coupon. With the rebate, I'll end up paying about $36 including tax. As long as their willing to do this, I'll be more than happy to let them. All I do is show up at the cashiers line w/ merchandise in my cart and web pages and coupons in hand. To equate this to shoplifting is idiotic. They determine how much I pay, not me.

 

[gwlam12]

Originally posted by: Letsplaybridge
I just finished PM'ing a 17" monitor at Staples tonight w/ Amazon, they didn't worry about checking in stock status, they cared less about Amazon's shipping charger. Did a 110% pricematch too. Even took a 20 off 100 coupon. With the rebate, I'll end up paying about $36 including tax. As long as their willing to do this, I'll be more than happy to let them. All I do is show up at the cashiers line w/ merchandise in my cart and web pages and coupons in hand. To equate this to shoplifting is idiotic. They determine how much I pay, not me.

Yes, they determine how much you pay, their policies determine how much you pay. If you bring in webpages and wait to get someone who won't include shipping during the pricematch and also won't notice that your item is OEM, then it is considered stealing. Comparing it to shoplifting is not very idiotic IMO.

In your situation, they aren't including shipping. If you were honest, you would point it out. When people give me change after purchasing an item and give too much, I give it back.

 

[Bleep]

In your situation, they aren't including shipping. If you were honest, you would point it out

I do a lot of price matching at Staples and I always have asked them about shipping charges, they have NEVER added on shipping,

Bleep

 

[AMDBOY]

Originally quoted by ghettobanana; "I'll miss that euphoric high I get when I successfully PM a product ". Ya, me too, along with a $$ off coupon. LOL

 

[Letsplaybridge]

Yes, they determine how much you pay, their policies determine how much you pay. If you bring in webpages and wait to get someone who won't include shipping during the pricematch and also won't notice that your item is OEM, then it is considered stealing. Comparing it to shoplifting is not very idiotic IMO.

Well, lets see, I just went to the cashier that was open. Very sneaky of me I quess. I don't believe the Amazon item was "OEM" so I have no idea what your point is there. So I quess it's not shoplifting.

In your situation, they aren't including shipping. If you were honest, you would point it out. When people give me change after purchasing an item and give too much, I give it back.

Since it was the Operations Manager that checked me out, I figured he'd apply the Staples policy in the manner he thought best. I'd imagine they have some discression. If not, then I quess Staples needs to hire better managers. And by the way, I always return the extra change when the cashier gives me back too much. Since I use a credit card at Staples, this isn't a concern.

Hows the view from the high horse?

 

[Buz2b]

Originally posted by: Letsplaybridge

Yes, they determine how much you pay, their policies determine how much you pay. If you bring in webpages and wait to get someone who won't include shipping during the pricematch and also won't notice that your item is OEM, then it is considered stealing. Comparing it to shoplifting is not very idiotic IMO.

Well, lets see, I just went to the cashier that was open. Very sneaky of me I quess. I don't believe the Amazon item was "OEM" so I have no idea what your point is there. So I quess it's not shoplifting.

In your situation, they aren't including shipping. If you were honest, you would point it out. When people give me change after purchasing an item and give too much, I give it back.

Since it was the Operations Manager that checked me out, I figured he'd apply the Staples policy in the manner he thought best. I'd imagine they have some discression. If not, then I quess Staples needs to hire better managers. And by the way, I always return the extra change when the cashier gives me back too much. Since I use a credit card at Staples, this isn't a concern.

Hows the view from the high horse?

Where did we go wrong here? Give it a break guys. I think Letsplaybridge covered his bases pretty well here. What would you expect him to do; go to work for the store and make sure they didn't make any accounting errors? Maybe Enron should have hired him.

 

[JJd]

Staples in my town only PM's local compitition. It's always been that way:| Heck, we don't have BestBuy, Office Depot, Comp USA, CCity...so it's always been crappy for us locals.

 

[gwlam12]

 

[wiin]

gwlam12
Platinum Member

Posts: 2701
Joined: Apr 2001
08/31/2002 2:18 AM




Quote

--------------------------------------------------------------------------------



Yes, they determine how much you pay, their policies determine how much you pay. If you bring in webpages and wait to get someone who won't include shipping during the pricematch and also won't notice that your item is OEM, then it is considered stealing. Comparing it to shoplifting is not very idiotic IMO.

In your situation, they aren't including shipping. If you were honest, you would point it out.

--------------------------------------------------------------------------------

Huh?? Makes no sense at all.