<< bubagump - here is my opinion, which you won't like, I am sure. Give up and try another store, or admit you lost. Even if it is against their policy, there is no way that Staples is going to come down on the side of a consumer who is trying to make the company lose money on the price match of an item. Are you using a coupon as well, or is there a rebate on the item? Neither is allow with price match (or more correctly, they will take them into account) so you will lose if the facts are investigated, anyway.
Bill >>
You are right I dont like your opinion, but it makes sense. I am aware that they will take a coupon and rebate into consideration for a pricematch. My question is more general pertaining to any pricematch. This manager has been denying my pricematches continously saying that the price I wish to pricematch is below his cost and hence he cant do it. As far as I can tell from their written policy and my previous experience this is just a plain lie.
So, I am not yet ready to admit that I lost. As you suggest, if I lose after the facts are investigated then I will let this go and move on. But, if my complaint works then no only myself but anyone else wishing to pricematch at this particular store will benefit.
BTW, the store is in fullerton CA.