Here is an email I got from Staples regarding their price match policy:
Dear Customer,
If you would like us to research a price match with any company please respond to this email or call us
at 1-800-3STAPLE (1-800-378-2753) and we will look into this for you. In response, please supply us with your
shipping information including your zip code so we can calculate the shipping costs during the price
match.
Look below for information regarding our price match policy:
If you find a lower price, anywhere else, on a new identical item, just show us the lower price when
you buy the item at Staples or within 14 days after your Staples purchase - and we'll give you 110%
of the difference.
Our price-match guarantee is good on everything from office supplies to the latest technology. The
item must be in-stock and available for purchase at that price from a company located in the U.S.
If you find a lower price in a Staples store, Staples catalog or on our website, www.Staples.com, we
will match the lower price. The additional 10% of the price difference does not apply.
The item must be identical. For example, it must have the same U.S. manufacturer's warranty. It must
also have the same model number and contain the same components. As another example, for pagers and
wireless phones, the service plan, service provider, and other terms must be the same.
Staples reserves the right to verify another company's product availability and price before issuing
a price match guarantee.
Available coupons and rebates will be deducted from the Staples price to come up with a net Staples
price when calculating the price match. For example, if you buy an item from us for $100, and we
offer a $20 rebate, the net price is $80. If the item is available from another company for $80 or
more, there will be no price match. Another example would be if you buy an item from us for $159 and
you have a $30 coupon the net price is $129. If the item is available from another company for $125,
the price match will be for $4.40 (110% of the difference).
Shipping and handling charges are included. When comparing our price to another company's delivery
price, the equivalent shipping and handling charges will be included. If proof of the other
company's shipping and handling charges are not supplied, then $5 will be added to the other
company's price. (For example, if you buy an item from us for $100, with free overnight delivery,
and the item is available from another company for $90, with overnight shipping and handling charges
of $7, then the difference is $3. You receive 110% of $3, which is $3.30.)
If another company offers a product that comes with a free or discounted item and Staples does not
carry the free or discounted item, there will be no price match. For example, if another company
offers a free product with the purchase of printer, and Staples price for the printer is equal to
the other company's price for the printer, there will be no price match if Staples does not carry
the free product being offered.
We may limit the quantity of an item that may be price-matched. For example, if the other company
limits the number you may buy, we may also limit the number. In addition, Staples reserves the right
to limit quantities sold to a Customer.
We price match almost everything. We don't price match Sprint long distance service, third party
providers' products and services sold through our Business Services website or through third party
representatives in our stores (for example, tax preparation, payroll services and corporate logos),
and items sold at local or special events (e.g., grand opening, anniversary, or liquidation sales)
or on Internet auction sites. We also don't price match taxes and typographical errors.
This policy is subject to change without notice.
Thank You for your patience concerning this matter.
Customer Care Representative
e-mail: support@orders.staples.com
phone : 1-800-3STAPLE (1-800-378-2753)
fax : 1-800-333-3199
Dear Customer,
If you would like us to research a price match with any company please respond to this email or call us
at 1-800-3STAPLE (1-800-378-2753) and we will look into this for you. In response, please supply us with your
shipping information including your zip code so we can calculate the shipping costs during the price
match.
Look below for information regarding our price match policy:
If you find a lower price, anywhere else, on a new identical item, just show us the lower price when
you buy the item at Staples or within 14 days after your Staples purchase - and we'll give you 110%
of the difference.
Our price-match guarantee is good on everything from office supplies to the latest technology. The
item must be in-stock and available for purchase at that price from a company located in the U.S.
If you find a lower price in a Staples store, Staples catalog or on our website, www.Staples.com, we
will match the lower price. The additional 10% of the price difference does not apply.
The item must be identical. For example, it must have the same U.S. manufacturer's warranty. It must
also have the same model number and contain the same components. As another example, for pagers and
wireless phones, the service plan, service provider, and other terms must be the same.
Staples reserves the right to verify another company's product availability and price before issuing
a price match guarantee.
Available coupons and rebates will be deducted from the Staples price to come up with a net Staples
price when calculating the price match. For example, if you buy an item from us for $100, and we
offer a $20 rebate, the net price is $80. If the item is available from another company for $80 or
more, there will be no price match. Another example would be if you buy an item from us for $159 and
you have a $30 coupon the net price is $129. If the item is available from another company for $125,
the price match will be for $4.40 (110% of the difference).
Shipping and handling charges are included. When comparing our price to another company's delivery
price, the equivalent shipping and handling charges will be included. If proof of the other
company's shipping and handling charges are not supplied, then $5 will be added to the other
company's price. (For example, if you buy an item from us for $100, with free overnight delivery,
and the item is available from another company for $90, with overnight shipping and handling charges
of $7, then the difference is $3. You receive 110% of $3, which is $3.30.)
If another company offers a product that comes with a free or discounted item and Staples does not
carry the free or discounted item, there will be no price match. For example, if another company
offers a free product with the purchase of printer, and Staples price for the printer is equal to
the other company's price for the printer, there will be no price match if Staples does not carry
the free product being offered.
We may limit the quantity of an item that may be price-matched. For example, if the other company
limits the number you may buy, we may also limit the number. In addition, Staples reserves the right
to limit quantities sold to a Customer.
We price match almost everything. We don't price match Sprint long distance service, third party
providers' products and services sold through our Business Services website or through third party
representatives in our stores (for example, tax preparation, payroll services and corporate logos),
and items sold at local or special events (e.g., grand opening, anniversary, or liquidation sales)
or on Internet auction sites. We also don't price match taxes and typographical errors.
This policy is subject to change without notice.
Thank You for your patience concerning this matter.
Customer Care Representative
e-mail: support@orders.staples.com
phone : 1-800-3STAPLE (1-800-378-2753)
fax : 1-800-333-3199