Staples sold me a returned router that was shelved as a new item

[Vic]

Originally posted by: Phoenix86

Originally posted by: mugs

Originally posted by: waggy
sadly this is becoming common among stores.

We demand the right to return any item for any reason, what do you expect?

An honest method for getting rid of opened items. Sticking to their return policy so the rest of the customers don't have to pick up the slack. That'd be a start.

So the store should lose money just because you want to return item perfectly good items simply because you changed your mind about buying them?

If there's nothing wrong with the router, and it's covered under warranty, then I don't see the issue here.

 

[MisterJackson]

Walmart does that sh1t all of the time and that's why I don't go there unless I ABSOLUTELY have to.

 

[Megatomic]

Originally posted by: CalvinHobbes
Return it and complain.

Agreed. That's what I did when I bought an X800XL from Best Buy (new and shrink wrapped or so I thought) only to open it and find an old Radeon 9700 Pro inside instead. Happily they busted the guy for fraud. Sadly I moved to TX before it went to court.

 

[boyRacer]

Originally posted by: Megatomic

Originally posted by: CalvinHobbes
Return it and complain.

Agreed. That's what I did when I bought an X800XL from Best Buy (new and shrink wrapped or so I thought) only to open it and find an old Radeon 9700 Pro inside instead. Happily they busted the guy for fraud. Sadly I moved to TX before it went to court.

How did they know if it was you or the guy that bought it before was the one who switched it?

 

[Megatomic]

I never left the parking lot with it. And they admitted that it was a returned item when I brought it back in pissed off as I was.

 

[tommywishbone]

Option 1) Attach it to a brick via duct tape and return it via the front window of the store at midnight.

Option 2) If it's not a hassle, take it back for a "real" new one and be done with it.

Option 3) If it works fine, don't do anything... just route things or whatever you do with a router.

 

[Ornery]

should complain to Staples about selling me a used item as new

Originally posted by: wiredspider

the previous owner probably boxed up nice and said nothing was wrong so back on the shelf it goes

If a customer returns something, the first thing they're asked is, "Anything wrong with it?" "Was it opened?" If the customer said no to both questions, and you were the store owner, what would YOU do with it?

 

[Phoenix86]

Originally posted by: Ornery
should complain to Staples about selling me a used item as new

Originally posted by: wiredspider

the previous owner probably boxed up nice and said nothing was wrong so back on the shelf it goes

If a customer returns something, the first thing they're asked is, "Anything wrong with it?" "Was it opened?" If the customer said no to both questions, and you were the store owner, what would YOU do with it?

Check to see if it's been opened? I haven't purchased a single boxed item that wasn't sealed with someting in recent memory.

 

[Mayfriday0529]

Didnt BestBuy get sued exactly for this... if an item is returned, it needs to be returned to the company or sold as an open item. Not as new.

Do what any other american would do, sue them. j/k that would take to much time.

I guess return it for a new one.

 

[Ornery]

...sealed with someting

You can't be that naive.

 

[jadinolf]

If Staples is like most stores, you would be wasting your time because they don't care.

Let it go.