Staples sold me a returned router that was shelved as a new item

[nater]

So I bought a router at Staples this morning that was on the shelf like it was a brand new item (with the security cables around it). When I brought it home I found that the seal on the plastic bag inside had been broken but I decided to set it up anyway. When I logged into the router to change the settings, I noticed that an apparent previous buyer's settings (including internet login information) were still in place. I upgraded the firmware anyway and restored the router to factory settings, so I'm not worried about whatever security settings the previous owner may have set, however I am wondering if I should complain to Staples about selling me a used item as new, as well as the obvious problems of leaving that type of information on an item.

 

[CalvinHobbes]

Return it and complain.

 

[acemcmac]

All of the above

 

[captains]

i would of returned it to get a new one.... usually someone returns something for a reason....

 

[Phoenix86]

Originally posted by: acemcmac
All of the above

 

[Linflas]

I would have taken it back to Staples before changing the settings. At a minimum you should only pay what they would have sold it as on the "open box" table.

 

[Skunkwourk]

Originally posted by: Phoenix86

Originally posted by: acemcmac
All of the above

eh after more thought, if you're happy with it leave it. I'd still return it, I paid for new so I want new...

 

[nater]

Originally posted by: captains
i would of returned it to get a new one.... usually someone returns something for a reason....

It's working fine and it is covered by a Netgear warranty...

 

[Runes911]

Originally posted by: nater
So I bought a router at Staples this morning that was on the shelf like it was a brand new item (with the security cables around it). When I brought it home I found that the seal on the plastic bag inside had been broken but I decided to set it up anyway. When I logged into the router to change the settings, I noticed that an apparent previous buyer's settings (including internet login information) were still in place. I upgraded the firmware anyway and restored the router to factory settings, so I'm not worried about whatever security settings the previous owner may have set, however I am wondering if I should complain to Staples about selling me a used item as new, as well as the obvious problems of leaving that type of information on an item.

Never been/worked to/at Wal-Mart have you? If I buy a router (or other hardware/item) if I return the item, stateing that I don't want it, and nothing is wrong with it, what do you think they do with it? I can give you a hint: they don't send it to claims.

 

[KarenMarie]

Originally posted by: captains
i would of returned it to get a new one.... usually someone returns something for a reason....

 

[mugs]

Where's the option for "do nothing"?

 

[Chiller2]

I thought it was illegel to sell something as new when it had been sold already.
I would at leat go back and ask for discount.

 

[BMdoobieW]

Go to Staples and return the router

And after you have your money back, complain/explain what happened to the manager.

 

[waggy]

sadly this is becoming common among stores.

 

[mugs]

Originally posted by: waggy
sadly this is becoming common among stores.

We demand the right to return any item for any reason, what do you expect?

 

[Phoenix86]

Originally posted by: mugs

Originally posted by: waggy
sadly this is becoming common among stores.

We demand the right to return any item for any reason, what do you expect?

An honest method for getting rid of opened items. Sticking to their return policy so the rest of the customers don't have to pick up the slack. That'd be a start.

 

[ch33zw1z]

I would return it then report any employee involved to corporate. that's bs!

 

[waggy]

Originally posted by: mugs

Originally posted by: waggy
sadly this is becoming common among stores.

We demand the right to return any item for any reason, what do you expect?

i do not expect to purchase used equipment as new for one. I have no trouble purchasing a open box. I have done it at least 5 times with no trouble. But when i buy something NEW i expect to be the first person to be useing the item.

 

[Aquila76]

It's too bad you flashed it/removed settings. They aren't going to believe you if you go back and complain. You really need an option for "Do nothing and deal with NetGear if something happens'.

 

[CraigRT]

I'd just start with talking to the manager, and see what he has to offer

 

[FoBoT]

i can't vote in the poll


"quit whining since it works fine" is how i vote

 

[MX2]

Originally posted by: KarenMarie

Originally posted by: captains
i would of returned it to get a new one.... usually someone returns something for a reason....

Sometimes people return things that are not broken. Maybe they changed their mind? Maybe they found a better deal, etc.

In any case I don tthink you should have paid "new" pricing for something used. Take it back.

 

[wiredspider]

Originally posted by: ch33zw1z
I would return it then report any employee involved to corporate. that's bs!

dobut it was the employee's fault, they just sold the d@mn thing

the previous owner probably boxed up nice and said nothing was wrong so back on the shelf it goes

 

[Azndude51]

Return it and complain to owner, I think it's wrong to sell returned items unless the item wasn't opened.

 

[Mickey Eye]

I bought a used router, but atleast I knew it was used. A lot of wireless routers get returned because the user is simply to stupid to set it up. There is probably nothing wrong with it but you shouldn't pay full price for it.