Star Wars Trilogy DVD Box Set: $30AR / Free Shipping (Preorder)

[marcello]

Originally posted by: sat4fun
Well it worked. I just got this from coconuts,

====
Quote

Hello,
A credit has been issued in the amount of $15.00 on 9/23/2004
towards your original payment method in lieu of the rebate.
Please note that it may take 3-5 business days for your bank
to apply the credit to your account.

We apologize for any inconvenience this may have caused.

Sincerely,
Customer Support

End Quote
======


Good job to all that fought the good fight, and thanks to Coconuts. This was truly a good deal. Thanks OP.

So, I assume we need to send in an email to get them to credit each of us? Which email of the three that were provided should we use? You didn't need to send in a copy of your UPC did you?

Thanks a lot for all your work, I know I appreciate it and I'm sure everyone else does too. That goes to everyone who sent in emails to get this resolved.

 

[Sanjoelo]

Got the same email myself this afternoon:

Hello,
A credit has been issued in the amount of $15.00 on 9/23/2004 towards your original payment method in lieu of the rebate.
Please note that it may take 3-5 business days for your bank
to apply the credit to your account.

We apologize for any inconvenience this may have caused.

Sincerely,
Customer Support


Wow, not at all what I expected from this. Good for me, but I'd rather they changed the rebate terms.

So, I guess those who don't want to cut the box had better start writing...

 

[mongoosesRawesome]

I wrote a very similar email to support@support.coconuts.com, but I received a much different reply:

Hello,

Thank you for contacting to coconuts.com.

This is to reference of order #xxxxxxxx.

As noted on our web site, you must click on the Display Rebate
link and print a copy yourself at the time you make your purchase.
To receive the mail-in-rebate, you have to submit the original
UPC bar code which is presented on manufacture box.

We hope we have answered any questions you might have regarding
future rebates. Please contact us with any questions you might
have.

For any further information, feel free to write in us.

Thank you for your business.

Thank you again for writing in to us.

Sincerely,

The coconuts Shop
shop.coconuts.com

coconuts.com
www.coconuts.com

 

[webley]

Wow that's great news! Thank you Coconuts. I accidently submitted a few dozen messages when I was trying to send them feedback and their online form didn't seem to work. It turned out it was working because I found an equal number of replies in my inbox. I also received the $15 credit message so no more worries. Thanks Sanjoelo for sharing the deal with everyone.

 

[sat4fun]

Originally posted by: mongoosesRawesome
I wrote a very similar email to support@support.coconuts.com, but I received a much different reply:

Hello,

Thank you for contacting to coconuts.com.

This is to reference of order #xxxxxxxx.

As noted on our web site, you must click on the Display Rebate
link and print a copy yourself at the time you make your purchase.
To receive the mail-in-rebate, you have to submit the original
UPC bar code which is presented on manufacture box.

We hope we have answered any questions you might have regarding
future rebates. Please contact us with any questions you might
have.

For any further information, feel free to write in us.

Thank you for your business.

Thank you again for writing in to us.

Sincerely,

The coconuts Shop
shop.coconuts.com

coconuts.com
www.coconuts.com

I think that I got a similar email as a reply to my first email. Try again.

 

[Muse]

I got the sour email:

Date: Sept. 22, 2004

Thank you for contacting coconuts.com.

This email is in response to your order #......
We apologize for the inconvenience. We would like to inform you
that as per the companies policy, you need to cut the ups bar
code to avail the rebate on the item.

We apologize for the inconvenience.

Thank you writing to us.

Sincerely,
coconuts.com Customer Care Team

www.coconuts.com
- - - -
I got a message next day that my order had shipped.

How should I contact them to get them to credit my card for $15? I requested that they reconsider the original UPC policy at their online message submission screen (maximum 200 words).

I'll try the online thing again and see what happens. I'll mention that I know they credited a number of other people. Edit: I did so, trying to be tactful.

 

[Wag]

I got the reject mail myself.

The second one I sent off pointed out they were already offering refunds to some people. So we'll see what happens.

 

[webley]

How should I contact them to get them to credit my card for $15?

I told them I would like to return the DVD set if they didn't offer an alternative to cutting the precious box. You might mention that you know others who have been told they will receive a $15 credit in place of the rebate. Hope they help you with the credit. I wish they'd give us all the same deal, even if that means only changing the rebate to allow a copy of the UPC.
In the event they don't give the credit, I have a Amazon STL as backup for a few dollars more.

 

[Muse]

Originally posted by: webley

How should I contact them to get them to credit my card for $15?

I told them I would like to return the DVD set if they didn't offer an alternative to cutting the precious box. You might mention that you know others who have been told they will receive a $15 credit in place of the rebate. Hope they help you with the credit. I wish they'd give us all the same deal, even if that means only changing the rebate to allow a copy of the UPC.
In the event they don't give the credit, I have a Amazon STL as backup for a few dollars more.

I did say exactly that. That I know people who were credited $15 and don't have to cut out their UPC and send it in. I asked them if they would do that for me as well. If they refuse, I'll bug 'em again, etc. until they come through. It would be hard for them to keep saying no when they've extended the very same courtesy to others. That would be very bad PR, right?

STL means what?

 

[Sanjoelo]

Originally posted by: Muse

Originally posted by: webley
In the event they don't give the credit, I have a Amazon STL as backup for a few dollars more.

STL means what?

Amazon's Share the Love program.


Check the STL forum over at dvdtalk.com for more info.

 

[markgm]

I jumped on...thanks!

 

[jkasmann]

Wow.....glad I reread this post. I have sent a similar email, and am hoping for a similar response. We'll see what happens I guess.

 

[Sanjoelo]

Another one, posted by thejester over at dvdtalk:


Here's the email response I got today from a parago rep -

Dear xxx:

Thank you for your rebate inquiry. We are pleased to inform you that you may send us a copy of the UPC barcode in place of the original and we will be happy to process the rebate for you. For your records, be sure to make a copy of your submission before placing it in the mail.

You should then receive your rebate per the terms and conditions listed on the coupon.

We are very sorry for the inconvenience. If there is anything else we can do to assist you, please contact us at rebates@parago.com. We are always happy to help.

Be sure to visit our website at www.RebatesHQ.com for future rebate opportunities.

Junior
Promotions Customer Service

 

[vfrjim]

still waiting for my reply:/

 

[Wooster]

Anybody receive their DVD yet? Mine shipped on September 21th and still waiting. Tracking info they provide was invalid and unable to track.

** EDITED **

Just read over the whole thread. Looks like some people already received their DVD..

 

[Muse]

Originally posted by: vfrjim
still waiting for my reply:/

I got no reply either. I think I'll be patient. They are supposed to reply to all inquiries. I guess if I don't get the reply by tomorrow, I'll try again.

 

[valkyriex]

I emailed their customer support 4 days ago. still no reply.....

 

[Wooster]

Oh no. That's not a good sign. They already charged my credit card.

Originally posted by: valkyriex
I emailed their customer support 4 days ago. still no reply.....

 

[valkyriex]

Originally posted by: Wooster
Oh no. That's not a good sign. They already charged my credit card.

Originally posted by: valkyriex
I emailed their customer support 4 days ago. still no reply.....

Well, I'm going to give them 2 more days. If they don't reply by then I'm just going to return the DVD and buy it somewhere else.

 

[Wooster]

** ADDED **

Never mind. I was on the different topic than the rebate issue.

*** *** ***

I just received their reply in less 12 hours. They asked me to be patient and wait for the shipment.

Hello xxxxxxxx,

Thank you for contacting coconuts.com.

This email is in response to your order #xxxxxx.

Item #40241573 from your order shipped via the United States
Postal Service, which does not always provide tracking information.
Unfortunately, this is the case with your order.

If you would like to ensure that your orders ship with tracking
information in the future, we recommend selecting 2nd Day Air
or Next Day Air shipping at checkout.

Please allow 3 to 10 business days for delivery.

If you have not received your products within the delivery time,
please submit a Lost Shipment claim on our website.

Again, we apologize for any delays.

Thank you for writing to us.

Sincerely,
coconuts.com Customer Care Team

Originally posted by: valkyriex

Originally posted by: Wooster
Oh no. That's not a good sign. They already charged my credit card.

Originally posted by: valkyriex
I emailed their customer support 4 days ago. still no reply.....

Well, I'm going to give them 2 more days. If they don't reply by then I'm just going to return the DVD and buy it somewhere else.

 

[Muse]

Originally posted by: valkyriex

Originally posted by: Wooster
Oh no. That's not a good sign. They already charged my credit card.

Originally posted by: valkyriex
I emailed their customer support 4 days ago. still no reply.....

Well, I'm going to give them 2 more days. If they don't reply by then I'm just going to return the DVD and buy it somewhere else.

Oh, I'm not going to give up or be too prideful about this. I already got an email confirming that they shipped it. I'm convinced that they will waive the former requirement that I cut a hole in the box, that they will either outright credit my card for $15 or tell me I can send in a photocopy of the UPC. Maybe I have to deal with Parago to get that response (the post up the thread said it was Parago who said that). I'm sure these people want to project an image of having decent customer support. Denying people what they've not denied others would be terrible customer relations. They won't want to do that.

 

[cyrax78]

I emailed them 2 days ago and got the credit yesterday, no probs whatsoever.

 

[Muse]

Originally posted by: cyrax78
I emailed them 2 days ago and got the credit yesterday, no probs whatsoever.

Who did you email and how? Coconuts at their online email facility? Or did you email them at a specific address with your email program?

 

[cyrax78]

The online thingy didn't work for me so I emailed the addresses that are listed a few pages back.

 

[FunkierThanU]

Here's my attempt, will let you know how it goes:

--------------------------------------------

Greetings,

I recently ordered the 4 dvd Star Wars Trilogy set from you folks' website (Order #xxxxxxxxx). I have been talking with several of my friends, and all of us are upset about the UPC requirement for your rebate. In the past there has been a UPC sticker on the cellophane wrapper of such sets that could be submitted. One of the main selling points of this set is the long-term collectibility value. This value would be effectively destroyed by mutilating the box by carving out the UPC symbol.

Several of my friends have e-mailed you at this address and have received varying responses. One received a $15 credit to his credit card, several were told that a photocopy of the UPC along with a copy of their orders would be accepted. Another was basiclly told 'tough luck' and to send the original UPC from the box.

Obviously the credit is the easiest method, but I'm troubled that this is an issue at all! You guys should know that people are nuts about collecting all things Star Wars. Simpsons collectors are the same way, and you put the UPCs on external stickers for those rebates!

Also, obviously, if you insist that the original UPCs are required from the box you are going to be inundated with returns. Hopefully this will all work out smoothly for all of us.

I look forward to hearing from you on this matter.

Sincerely,

Nicholas _________