Ask them this: If you park your car in the sun, which will help keep it cool better... for the car to have an aluminum body, or for the car to have the windows rolled down?
~ ah so, grasshoppah... wise man ventilates!
People who are relying on their case dissipating heat by passively transmitting heat through the metal, instead of by ventilating it, are trying to drive nails with a tomato. With even modest ventilation, the air in the case is going to be turned over in a matter of less than 30 seconds. How hot can the air get in 30 seconds?
Now, it's true that a case may have a stagnant area where the temperature goes up, such as the upper section of an Antec, but I've also heard from Lian-Li owners whose cases are running uncomfortably hot... and why, you ask?
~yeah! why?
Because... (drum roll) the grillework over the fans is restrictive, reducing the ventilation. I advise them to remove it and replace it with a low-restriction chromed-wire grille. In fact, I just ordered a Lian-Li PC-86 yesterday and had the vendor punch the grillework out of the Lian-Li's rear-exhaust port and also punch a second 80mm hole right below the stock one. It should approximately equal my steel Antec Plus880 in the cooling department, while looking nicer and having more drive bays available.