SunRocket VoIP *Everybody is reporting that this is DEAD!* (Free phones, extra number, etc.)

[georgepa]

Franky-

You could suggest this feature to them. There is an email address you can send suggestions to: builditbetter@sunrocket.com

If enough people are interested, they will probably consider making the change/upgrade.

 

[georgepa]

Franky-

You COULD just add another signature number to your account to separate your wife's business from the home calls. Those are nominally listed as $3 per month, but many people I know have 3 numbers and have never been charged. It is one of those "hidden" secrets. I would probably try it for a month if I were you. If they charge you $3 you can always cancel it again, but I am 99% sure that you won't be charged at all. That way you could add another mailbox with 20 more messages.

 

[Kelemvor]

Is there any way to turn off the hold music when I get a second call coming in? My wife calls in on conference calls for her business every so often and if someone else calls and she switches over to get it, the whole conference call ends up with hold music.

I emailed SR to find out but thought someone here might know before they get back to me.

Thanks.

 

[Jlensbo]

I've asked this before and never got a reply. Significant time has transpired, so I will ask it again.

Someone calls here (probably a bill collector for my stepdaughter) and the caller ID announces the number as "1321". I cannot enter this number into the blocked caller list, because it is only 4 digits. Has anyone experienced this or does anyone have a solution???

Thanx!

 

[SoulAssassin]

Originally posted by: Jlensbo
I've asked this before and never got a reply. Significant time has transpired, so I will ask it again.

Someone calls here (probably a bill collector for my stepdaughter) and the caller ID announces the number as "1321". I cannot enter this number into the blocked caller list, because it is only 4 digits. Has anyone experienced this or does anyone have a solution???

Thanx!

I have the same number show up everytime the FOP calls me for a donation and would be interested in how to block as well. I've talked to them 3 times in the past two week and they keep calling.

 

[Kelemvor]

Originally posted by: SoulAssassin

Originally posted by: Jlensbo
I've asked this before and never got a reply. Significant time has transpired, so I will ask it again.

Someone calls here (probably a bill collector for my stepdaughter) and the caller ID announces the number as "1321". I cannot enter this number into the blocked caller list, because it is only 4 digits. Has anyone experienced this or does anyone have a solution???

Thanx!

Could always call the FCC. Even if they are a charity, if you ask them to take you off their call list I think they still have to do that and if they don't, then you can get legal with them.

I have the same number show up everytime the FOP calls me for a donation and would be interested in how to block as well. I've talked to them 3 times in the past two week and they keep calling.

 

[Jlensbo]

There was another newsgroup that discusses SunRocket mentioned here once. I visited it and was impressed, but have since lost the url. Does anyone know what it is?

Thanx!

 

[Kelemvor]

Originally posted by: Jlensbo
There was another newsgroup that discusses SunRocket mentioned here once. I visited it and was impressed, but have since lost the url. Does anyone know what it is?

Thanx!

There's a Sunrocket forum over at dslreports. There's also sunrocketforum.com

 

[DanT]

George -

Do your (or your contacts) have any idea when the $199/2yr offer will return? I've been watching the SR website for over a month now, and skipped the $99/1yr offer, hoping the 2yr offer would come back (particularly over Labor Day), but it hasn't yet. I just called and the very friendly CSR claimed it never would. She also claimed to be bummed about it because SR service was finally available in her home area, but she couldn't get the 2yr/$199 deal. I find it hard to believe the SR employees don't get an employee discount, so I didn't really believe her.

Anyway, have you heard anything about the 2yr deal being offered again?

 

[ImSeeker]

I just got an invoice for another year of Sunrocket ($199). I got a year in 2/2005 and haven't been billed since.

Any idea of whether this bill will cover 2/2006-2/2007 or maybe 9/2006-9/2007 since they didn't bill me from Feb - Sep?

The bill is somewhat enigmatic. Anyone else getting this stuff?

 

[iamme]

does anyone know how to change (or turn off) the hold music?

 

[Jlensbo]

I started SR about the same time as you, with a year for 199. Then, maybe around Feb. I was billed for another year... but they never charged my card. When I look at my account it says that my next annual payment is due in late September. I'm not sure if they thought that I had the 15 month special (not sure if the math works out). I haven't received an invoice again yet, but I am making sure that I have the 199 on my card just in case they hit it.

I yhink that there are quite a few people who have not been billed properly, but they are hesitant to speak up (why take the chance??).

Let us know what they bill you for... and did they offer you the 15 month option for $199?

Originally posted by: ImSeeker

I just got an invoice for another year of Sunrocket ($199). I got a year in 2/2005 and haven't been billed since.

Any idea of whether this bill will cover 2/2006-2/2007 or maybe 9/2006-9/2007 since they didn't bill me from Feb - Sep?

The bill is somewhat enigmatic. Anyone else getting this stuff?

 

[Kelemvor]

Originally posted by: iamme
does anyone know how to change (or turn off) the hold music?

You can't. You can send an email to builditbetter@sunrocket.com and let them know you think that feature sucks and you need to be able to turn it off or at least change the music... But I doubt that will help.

 

[redgtxdi]

$39.95 equipment charge?????



Some are telling me in my thread in O/T that this has never been before.


Is this new???

Is Sunrocket getting worse???

 

[georgepa]

Re: 1321 - I added 1321 to the block list in this format: (000) 000-1321. I have not received any calls with 1321 since, so it probably works.


DanT-

I was told that it will be coming again, and often. I don't know when, but Halloween is right around the corner.

Equipment fee: The Linksys adapter is the best adapter SR has ever had. I tested it all last week for a customer. I like the old gizmo I have, but there is no doubt SR is paying a lot more for this adapter then they did for the previous ones. Faxing seems to work better with this adapter than previous ones, for instance. Setup is extremely easy. Also, keep in mind that any time you leave SR you can send the adapter back and receive a full refund of the $39.95. Unless you plan to stay with Sunrocket for the rest of your life, you will get that $39.95 back at some point.

 

[ImSeeker]

Jlensbo - will keep you informed.

I did just get a $199 charge to my credit card - but again - I don't know what period the billing is for.

 

[Lucifer Lost]

So, Sunrocket is now $40 more to join?

I have two friends that wanted to join and have been waiting for the 2 year $199 deal to pop up again for weeks, and now they're going to get hit with + $40 each?

So, correct me if I'm wrong, but the current "deal" is $199 for 15 months + a $40 equipment fee and they don't get phones? Not too special.


PS: Sunrocket finally did honor the 2/$199 renewal for me. Took more work that it should have, but at least they did it. Personally, I've been happy with their service overall.

 

[iamme]

every once and a while a phone call will have "clicks" during conversations......anyone else get that?

 

[georgepa]

Originally posted by: Lucifer Lost
So, Sunrocket is now $40 more to join?

I have two friends that wanted to join and have been waiting for the 2 year $199 deal to pop up again for weeks, and now they're going to get hit with + $40 each?

So, correct me if I'm wrong, but the current "deal" is $199 for 15 months + a $40 equipment fee and they don't get phones? Not too special.

Well, not quite.

One can sign up for these deals without equipment fee and an extra "goodie" thrown in:

1.

http://www.sunrocket.com/sign_up/signup.do?tcd=HLvb579

$199 for 12 months, but with a $100 int'l call allowance = $8.34 int'l minute credit per month. No equipment fee.

2.

http://www.sunrocket.com/sign_up/signup.do?tcd=GOO5m9x

$199 for 12 months, free equipment, free shipping, no setup fee/taxes, includes 2 cordless Uniden phones.

3.

http://www.sunrocket.com/sign_up/signup.do?tcd=DBCa9fn

$199 for 15 months, no shipping, fees/taxes. NO equipment fee charged.


Any upcoming 2 yr./$199 deal will probably come with the equipment fee, but keep in mind that that is refundable any time you return the adapter. You can also go through Fatwallet at http://www.fatwallet.com and get an additional $25 FW Cash back for the transaction, making up somewhat for the extra fee.

 

[agrall]

Any reason for an existing customer to upgrade to the new adapter? Is it 100% effective when sending/receiving faxes and/or DirecTivo dialup?

Thanks.

 

[jsxlynn]

The "no taxes," doesn't seem quite correct as someone recenctly cut and pasted a section from SunRocket that indicated that they will start charging FUSF fees. So much for no tax, call 'em what you want...they be tax. They say they'll charge it at year end... I wonder if the "no tax" deal that many have signed on now, in fact, is taxable.

 

[RideFree]

Now, the fact that they managed to sign me up for three years for $199 last April doesn't seem as bad, considering the taxes coming on-line.

 

[Kelemvor]

Originally posted by: RideFree
Now, the fact that they managed to sign me up for three years for $199 last April doesn't seem as bad, considering the taxes coming on-line.

Anyone have a link to that specific note about the taxes? I guess maybe if I renew before that happens then I should be fine until my renewal date comes up? hmmm.

 

[georgepa]

Originally posted by: jsxlynn
The "no taxes," doesn't seem quite correct as someone recenctly cut and pasted a section from SunRocket that indicated that they will start charging FUSF fees. So much for no tax, call 'em what you want...they be tax. They say they'll charge it at year end... I wonder if the "no tax" deal that many have signed on now, in fact, is taxable.

But it is correct. The question was about the current deals. Right now there are no taxes on the deal. They are coming, but you can get around them by signing up NOW. So, no, you don't have to wonder. Those of us who signed onto a "no tax" deal don't have to worry about taxes until renewal. In my case that is until May 2009.


Quote:

From sunrocket:

Federal Universal Service Fund Charge

On October 1, 2006, sunrocket will begin charging the Federal Universal Service Fund (usf) charge per the Federal Communications Commission. The usf charge will be applied to monthly invoices for all sunrocket monthly plans. Annual plan members will be assessed this charge at their renewal. For more information about the usf charge, please visit »www.fcc.gov/oig/oigaudpm-usf.html.


Franky-

I would imagine you can get around the tax by signing on before October 1. SR may just have a pre-tax sale (Get into a deal before taxes are added) so you may want to wait until the last moment.

Of course, those of who are on 2 yr. $199 deals or 1 yr. $99 deals are tax exempt until the deals run out. If they have 2 yr. $199 deals AFTER the tax goes into effect, we are looking at around $0.54 per month more, not exactly bank-breaking.

 

[redgtxdi]

Originally posted by: georgepa
I would imagine you can get around the tax by signing on before October 1. SR may just have a pre-tax sale (Get into a deal before taxes are added) so you may want to wait until the last moment.

I think this would probably be my next question............What constitutes "October 1, 2006"??? Will that be the day we sign on (like 9/30/06) or would we need to have rec'd all our equipment and be "switched on" ***before*** 9/30/06 to avoid the taxes?????


(Also........if anyone thinks the 2 uniden phones are worth the extra money?????)