SunRocket VoIP *Everybody is reporting that this is DEAD!* (Free phones, extra number, etc.)

[imported_Rick99]

The customer service hangups appear to be system-wide. I've tried selecting all the options. Even the option for number ports (which I will cancel, if I can ever reach someone) rings through, puts on hold for 30-60 seconds, then...click.

 

[hbsalesinc]

SunRocket been down here since late last night. I have been able to get the VOIP light to go green for a minute or two but eventually the line returns to being dead.

This has been the first experience I have had in degrading service from SunRocket. I hope someone didn't fall asleep at the wheel! I don't mind an occasional hiccup but more than 12 hours of downtime is unacceptable in the communications industry.

More than likely SunRocket has oversold their capacity (due to the need for capital) and now all of us are going to experience the bad result.

 

[SirPsycho]

Sunrocket just came back online for me in the last couple minutes.

 

[lookin4dlz]

not online here... I thought there was a place online to check for service outtages/issues? I can't find it - anyone??

 

[imported_Rick99]

I haven't seen anything online where you can get an SR status report. FWIW, service came back to life here in Central California around 4pm PST. Hopefully, it will stay up. Haven't tried to customer service again; will try that again later this evening.

 

[lookin4dlz]

This is disgusting. I'll be with Vonage or AT&T after this.

 

[VBoombotz]

Signed up and Problems with sound quality while downloading. Also, Caller ID shows "unknown caller" on the person you are calling. Too many competitors out there. I might have to rethink this one...

 

[tommytran]

Their service was going down since yesterday afternoon .... and still no dial tone ... Fairfax, VA area ... I am start to think about switching ..... :thumbsdown:

 

[snowdogg187]

all this downtime and issues are making me want to not choose sunrocket.

Per month with equipment and such how do the others rank for price?

 

[Jlensbo]

To everyone experiencing outtage problems: Please state your geographic location!

Thanx!

 

[Alpha35]

I am in the 661 area code in South Central CA.

I set up my SR service on a SBC/ATT DSL line for the first time around 1:30 pm on 6/30.
I installed behind the router and it worked perfectly first try. I made numerous successfull test calls up until abouit 2:10 pm when I had to leave for an appointment. Upon returning
at about 4:30 p.m. I made a check call and everyhing was working fine. Interestingly
the people I test called said the voice quality from my end was clearer with SR that with
ATT DSL land line.

I was most surprised to read later that so many were without service on 6/30. Was it out
just during the period I was away?

Gene H

 

[ttown]

Originally posted by: Jlensbo
To everyone experiencing outtage problems: Please state your geographic location!

Thanx!

I'm in western WA, and no probs for me...
I was on the phone late morning and mid-afternoon yesterday, early and late friday night, and mid-morning today
maybe it's regional?

 

[lookin4dlz]

I'm in area code 704, Charlotte NC. Everything's working fine now - maybe I'll reconsider changing, but certainly not if they have one more big outtage...

 

[VBoombotz]

Originally posted by: Jlensbo
To everyone experiencing outtage problems: Please state your geographic location!

Thanx!

Atlanta, GA

 

[Alpha35]

Before jumping ship, you might want to google "voip reviews". Most
of the alternatives including Vonnage don't look too rosey either.

 

[tommytran]

Originally posted by: Alpha35
Before jumping ship, you might want to google "voip reviews". Most
of the alternatives including Vonnage don't look too rosey either.

Thanks.
This is an example http://voipreview.org/review.all.aspx but again ... it is all depend on the regions ... I am in 703 area code and still no phone service. Anyone else?

 

[Jlensbo]

Originally posted by: tommytran

Originally posted by: Alpha35
Before jumping ship, you might want to google "voip reviews". Most
of the alternatives including Vonnage don't look too rosey either.

Thanks.
This is an example http://voipreview.org/review.all.aspx but again ... it is all depend on the regions ... I am in 703 area code and still no phone service. Anyone else?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

WOW! I had no idea that there were so many other providers!!!!!

 

[stockjock]

Have you tried to reset your Gizmo. The other day we had no service and I just unplugged my Gizmo and waited for about 15 seconds and then plugged back in and voila...service was back.

 

[InlineFour]

i've had my SR service for a couple of days so far. it's working flawlessly, and the sound quality is on par with psot, if not better. i'm in the area (763) minnesota with comcast cable.

how long does it usually take to transfer your old number to sun rocket?

 

[tommytran]

Originally posted by: stockjock
Have you tried to reset your Gizmo. The other day we had no service and I just unplugged my Gizmo and waited for about 15 seconds and then plugged back in and voila...service was back.

tried couple times and no luck. Thanks anyways.
even their support number is not available to answer calls: 1800 786 0132

 

[InlineFour]

is the 2 year deal still alive? i signed up recently for the $199 deal for 1 year deal.

 

[farfoohead]

I got in on this. Works great so far. Just waiting for my number to port now...

 

[azoomee]

More voicemail issues for some reason -- now, its not sending emails when I get an email and not making the phone tone on/off when there's a voicemail.

Anyone else have this ?

 

[georgepa]

azoomee-

no such issues with my acct. I assume with sending emails you mean voicmail to email, right? Works fine here. Have you changed something in your email acct. (i.e. spam filter, settings, etc.?)

Tone- are you referring to the stutter tone when VM awaits?

All - SR is about to unveil the long-awaited failover feature within the next 2 weeks. I don't have details but just know from highest engineering level that failover passed QA and is ready "for action."

 

[InlineFour]

Originally posted by: georgepa
azoomee-

no such issues with my acct. I assume with sending emails you mean voicmail to email, right? Works fine here. Have you changed something in your email acct. (i.e. spam filter, settings, etc.?)

Tone- are you referring to the stutter tone when VM awaits?

All - SR is about to unveil the long-awaited failover feature within the next 2 weeks. I don't have details but just know from highest engineering level that failover passed QA and is ready "for action."

can you elaborate a little more about this failover feature?

also, can anyone verify if this deal is still alive?