I heard so many complains about dead pixels and back light issues ... god forbid I get one that needs to be returned .. I sure don't want to go through the nightmare of trying to get in touch with them .. this company should be in the Guiness book of world records for the worst customer service in the history of human kind.
The first 2005FPW I received had pretty bad backlighting issues around the upper-right and lower-left corners (No dead pixels). I e-mailed Dell customer support, received a reply the same day, and UPS showed-up with a call tag the next day. I was also given a $50.00 off next purchase code for my trouble. This was a straight return. I requested that my refund be upgraded to "Priority Status", and the $$ was credited to my debit card within 3 days of Dell receiving the monitor back.
The second one had a couple of dead pixels and backlighting issues in the same place as the first. This time, I e-mailed customer service for an exchange on a Saturday. I received a reply on the same day, and was told that a replacement monitor would be sent. I specifically requested that a new unit be sent. A new 2005FPW showed-up the following Tuesday shipped via FedEX Priority Overnight. There was supposed to be a return label included with the package, but was not. I e-mailed customer support, received a reply the same day, and UPS showed-up the next day to pick the defective monitor up.
The third one is great... No dead pixels, and no backlighting issues. :beer:
I wonder if the way these monitors are packed with the panel on the bottom of the box with the screen facing down is causing problems? I mean, during regular ground shipping these are tossed-around a good bit.
Anyway... Dell customer service has been stellar IMO.... :thumbsup: