Well, I just got the shock of my life, good customer service! From Maxtor, yet! I bought a small 30gb drive for a computer at work, and the drive turned out to be bad. I called Maxtor, and after a few minutes of discussion with their rep, he decided the drive was bad, and said he would send out a new drive. Low and behold, I got it today. Instead of giving me an identical 30gb, they sent me a 60gb drive! Who are these people? Not only is it a larger drive, it is faster, and has their fluid bearing technology instead of standard ball bearing! Can you believe it?:Q