surprise in customer service land

[dirkpitt1]

Well, I just got the shock of my life, good customer service! From Maxtor, yet! I bought a small 30gb drive for a computer at work, and the drive turned out to be bad. I called Maxtor, and after a few minutes of discussion with their rep, he decided the drive was bad, and said he would send out a new drive. Low and behold, I got it today. Instead of giving me an identical 30gb, they sent me a 60gb drive! Who are these people? Not only is it a larger drive, it is faster, and has their fluid bearing technology instead of standard ball bearing! Can you believe it?:Q

 

[sbw]

THREE CHEERS FOR MAXTOR!!! CUSTOMER SERVICE AS IT SHOULD BE!

 

[OS]

Originally posted by: dirkpitt1
Well, I just got the shock of my life, good customer service! From Maxtor, yet! I bought a small 30gb drive for a computer at work, and the drive turned out to be bad. I called Maxtor, and after a few minutes of discussion with their rep, he decided the drive was bad, and said he would send out a new drive. Low and behold, I got it today. Instead of giving me an identical 30gb, they sent me a 60gb drive! Who are these people? Not only is it a larger drive, it is faster, and has their fluid bearing technology instead of standard ball bearing! Can you believe it?:Q

I didn't get as nice a deal, but when I had an RMA, I got a drive two generations newer of the same size/rotational speed. It was a nice surprise. Maxtor also but I hear other hd companies do this also.

 

[lenjack]

Typical of Maxtor.

 

[runzwithsizorz]

I also RMA'ed a Maxtor; it arrived today. There was really no discussion
I just told the rep it was bad and why,and bam it was on the way.Wish I
coulda got the 20 extra gigs you got. BTW was the reps name Les, or Dan
in Colorado? Anyway KUDOS to Maxtor!!

 

[DaveSimmons]

Mine all are humming along, but my brother's Maxtor 30 GB died and RMA service was hassle-free.

 

[BurnItDwn]

Last time i hat to RMA a Maxtor (long time ago) I had a dead 10GB that i got a 13GB for ... all my newwer Maxtors are still running great. I've RMAd drives thru IBM and WD as well ... IBM takes a long time .. and of the two times I've RMAd with them, once i got back the same model drive, Refurb (for an old 20GB 7200rmp deskstar) once i got back a better drive (75GB 75GXP got back 80GB 120GXP) I just sent out another dead 75GXP ... So i'm Hoping that i get a 120gxp as the replacement .... i do not like the evil chirping sound of the 75gxp.

 

[RanDum72]

surprise in customer service land

I'm not really surprised at all. The few Maxtors that I had to RMA have all been hassle-free (replacements arriving within the week) and a couple have been replaced with newer and better drives.

 

[LazyBastard]

Hmmm. I have a Quantum SCSI drive at work that's gone bad. I know Quantum was bought out by Maxtor. I wonder if Maxtor would honor the warranty?

 

[RanDum72]

SCSI drives usually have 5-year warranties. If your drive is still within that warranty period (based on your purchase date or date of manufacture), Maxtor will definitely honor the warranty.