^ This means exactly squat with a refurb item. To sell on Swappa, no one cares about a claim of "I haven't used it." Unless it's brand new, it's used. Much more important is "I know it works, and here are photos of it turned on, the screen unblemished, the phone in the shape I say it's in, battery holding a chaarge, etc.Because its an item directly from the manufacturer still in the packaging from the manufacturer - if you've opened the seal its harder to make the claim of "I haven't used this before".
I've seen factory refurbished items that were little more than dusted off and returned to a box, with no though given to the cosmetic quality of the device. Again, you're lacking logic on this- you're a new person on Swappa. No one cares you have a sealed box with supposedly a good quality cell phone inside it. Your word for it, vs. visual proof isn't good enough as a first seller. The whole point of the site is to avoid the type of crap scams and minefields of garbage (no, trust me it's awesome!) from places like.. eBay.I don't think a photo shows the battery holding a charge more than 30 seconds, I'd argue that being manufacturer refurbished is pretty much guaranteed to have a better battery than any user phone. But I've also had dozens of Android phones over the past decade, all of which drastically lose their battery capacity after the first year, so maybe I'm just jaded - but that's why I'd buy a factory refurb over a sparkly clean but definitely used phone 100% of the time.
Weird, I have seen factory replaced/refurbished items on there with only pictures of the box/information.
I don't think a photo shows the battery holding a charge more than 30 seconds, I'd argue that being manufacturer refurbished is pretty much guaranteed to have a better battery than any user phone. But I've also had dozens of Android phones over the past decade, all of which drastically lose their battery capacity after the first year, so maybe I'm just jaded - but that's why I'd buy a factory refurb over a sparkly clean but definitely used phone 100% of the time.
Hey, I'm only two days into my seven day eBay auction and the price is already nearly up to my asking price on Swappa, so higher fees aside, might just work out for the best anyway *shrug*
Maybe your problem is T-Mobile? I've gotten a lot of warranty replacements over the years and every single one has been in like new condition.I've seen factory refurbished phones that looked worse then the one I replaced. Last year my S7 Edge had a screen defect and tmobile swapped it out with a "Factory refurbished" one that was all scratched up. I refused the swap and had them get another. This went on 3 times until I received an acceptable one. So yeah, good for swappa for wanting pics.
Maybe your problem is T-Mobile? I've gotten a lot of warranty replacements over the years and every single one has been in like new condition.
Also, lets clarify something - I did provide pictures of the phone on and working. The box itself was not sealed, the phone was sealed inside a translucent pouch that protects it from scratches in transit. You could see that the phone turned on, held a charge, worked, and could see well enough the quality. What's especially interesting is they did not have an issue with my picture of the front / screen - they balked at the picture of the back of the phone. They were of identical quality.
Either way, their customer service is truly abysmal, which is the bigger problem here. Their policy is to require you to remove like-new phones from its protective packaging? Fine, that's their policy. Refusing to answer questions about said policy? No, that's not fine.