Short story.
I signed a gym contract for one year @ $384/mo for 16 sessions per month, between june 06 and june 07
Used it fine until last October when I came down with a medical problem with my muscles
Fell behind on my sessions. Between last October and now, I have 62 unused sessions.
Sessions carry over from month to month, but according to their policy, are "non refundable" (contract says nothing about whether they are refundable or not)
Send in doctors note last week, they say they are willing to let me out of my contract so I don't have to pay the last $384 for June, and also are willing to refund $384 (16 sessions) out of the "kindness of their heart"
I'm pissed because the manager at the club told me I could get a full refund if I cancel, now I cancelled and they are saying he wasn't authorized to make that decision.
Now here's the catcher: Sessions never "expire" to them. You can use them up forever. If my contract ended next month and I still had 100 sessions left, they would give me as long as I needed to use those. But since I have a medical condition and CAN'T use them, they are only willing to refund 30 days. Sounds odd.
So at this point, I can either:
- appeal their offer, try to get the full refund ~$1000
- Reactivate my training, which means I would have to pay $384 for June, would lose out on the $384 refund offer, but would have 6 months to use the unused sessions, which would then total 75 --- the thing is, I can't lift weights anymore per my doctor, so these sessions are spent doing things that I could NORMALLY do myself anyway.
- Take their offer of the no $384 for June and a refund of $384 (total of $768) and run.
I'm tempted to fight them, because they mention NOTHING of their refund policy in their contract (so basically its a "we do what we feel like"), but I'm worried it will be added stress and in the end they might not give me the $384 "credit to leave them alone".
Ideas?
I signed a gym contract for one year @ $384/mo for 16 sessions per month, between june 06 and june 07
Used it fine until last October when I came down with a medical problem with my muscles
Fell behind on my sessions. Between last October and now, I have 62 unused sessions.
Sessions carry over from month to month, but according to their policy, are "non refundable" (contract says nothing about whether they are refundable or not)
Send in doctors note last week, they say they are willing to let me out of my contract so I don't have to pay the last $384 for June, and also are willing to refund $384 (16 sessions) out of the "kindness of their heart"
I'm pissed because the manager at the club told me I could get a full refund if I cancel, now I cancelled and they are saying he wasn't authorized to make that decision.
Now here's the catcher: Sessions never "expire" to them. You can use them up forever. If my contract ended next month and I still had 100 sessions left, they would give me as long as I needed to use those. But since I have a medical condition and CAN'T use them, they are only willing to refund 30 days. Sounds odd.
So at this point, I can either:
- appeal their offer, try to get the full refund ~$1000
- Reactivate my training, which means I would have to pay $384 for June, would lose out on the $384 refund offer, but would have 6 months to use the unused sessions, which would then total 75 --- the thing is, I can't lift weights anymore per my doctor, so these sessions are spent doing things that I could NORMALLY do myself anyway.
- Take their offer of the no $384 for June and a refund of $384 (total of $768) and run.
I'm tempted to fight them, because they mention NOTHING of their refund policy in their contract (so basically its a "we do what we feel like"), but I'm worried it will be added stress and in the end they might not give me the $384 "credit to leave them alone".
Ideas?