This happened at our store couple of months ago. Luckily I was present at the time to handle the situation.
A lady comes in to the store asking for the Manager. I introduce myself as the "owner" and asked on how I could help her. She says that the food she good from our restaurant (a national franchise) was too salty. Her story continues like this while I listen:
According to her:
She had bought 3 sandwiches. The meat was salty. She called us the day she bought them. Talked to a male person who was the manager and promised her refund. She was coming to the store that same day but she got into an accident. Was hospitalized for 2 weeks. Just got released today and she is there to collect the money.
I am the only "male" at our store. All the employees are female. I asked her what kind of sandwiches. I asked her the total she paid (I asked for receipt and she did not have one). The total she quoted did not match the total when I rang up again that day. I explain that to her but she insisted that it was my store. Now she was claiming that she talked to me and I had promised her a refund. I asked her for the exact date when she bought the sandwiches (she couldnt remember it). I asked for day of the week (she couldnt remember it also). I tell her that I will go and "manually" search for all receipts for the past month to see if there was any receipt that matches the sandwiches she bought and that it will take me couple of days. She tells me that she cannot wait and she wants the money right then. I ask her for the time when she got the sandwiches and she couldnt remember the exact time but said it was afternoon. I asked her details about the employee who helped her and she says a young girl was there (No young girls were employees at that particular timeframe). I tell her that I will be watching surveillance video and see if she ever came to our store during the past month and again, it will take me couple of days.
she starts speaking loudly trying to intimidate me. I again repeat myself. She says that she is not going to leave unless she gets the money. I said OK, but I will need to see her ID first. She doesnt has any ID on her. I tell her that I am not going to help her any longer unless she fails to provide me with proper identification and request her to leave and if she has any further concerns, she can talk with our national headquarters. She threatens me with a lawsuit and walks out.
Case pending....yet to hear back from anyone in that regards.
Another one:
Customer orders a HOT sandwich. (State laws states that hot sandwiches are to be taxed while cold ones are not). When total comes, customers states that he is not supposed to pay any tax. The other store that he goes to doesn't charges any tax and there is no such law. I print out the State Sales tax law and hand it out to him. Comes back to me within 5 minutes and I again have to explain it to him. Asks for the number where he can complain against me. I give him the number for the State board of Equalization office.
Then he complains to me as to why the prices of my sandwiches are higher than the other store(same franchise) he sometimes goes to. I explain him that this is my store and I have the right to set prices accordingly. If he is not happy with my prices, he is free to walk out and go to the other store. Asks for the franchise headquarters number to complain. I give him that number. He says that I don't know how to keep a customer. I again explain to him that my prices are listed on the menu board that he can read before ordering anything and if he is not happy with the prices, no one is forcing him to be my customer and that it is his option on whether he wants to be my customer or not.
In total, wasted like 30 min of my time for nothing. Oh, and he shows up again next week (no fuss from him this time though). Its amazing on how people think that they know the law while the person who is running a business knows nothing and is dumb.
A lady comes in to the store asking for the Manager. I introduce myself as the "owner" and asked on how I could help her. She says that the food she good from our restaurant (a national franchise) was too salty. Her story continues like this while I listen:
According to her:
She had bought 3 sandwiches. The meat was salty. She called us the day she bought them. Talked to a male person who was the manager and promised her refund. She was coming to the store that same day but she got into an accident. Was hospitalized for 2 weeks. Just got released today and she is there to collect the money.
I am the only "male" at our store. All the employees are female. I asked her what kind of sandwiches. I asked her the total she paid (I asked for receipt and she did not have one). The total she quoted did not match the total when I rang up again that day. I explain that to her but she insisted that it was my store. Now she was claiming that she talked to me and I had promised her a refund. I asked her for the exact date when she bought the sandwiches (she couldnt remember it). I asked for day of the week (she couldnt remember it also). I tell her that I will go and "manually" search for all receipts for the past month to see if there was any receipt that matches the sandwiches she bought and that it will take me couple of days. She tells me that she cannot wait and she wants the money right then. I ask her for the time when she got the sandwiches and she couldnt remember the exact time but said it was afternoon. I asked her details about the employee who helped her and she says a young girl was there (No young girls were employees at that particular timeframe). I tell her that I will be watching surveillance video and see if she ever came to our store during the past month and again, it will take me couple of days.
she starts speaking loudly trying to intimidate me. I again repeat myself. She says that she is not going to leave unless she gets the money. I said OK, but I will need to see her ID first. She doesnt has any ID on her. I tell her that I am not going to help her any longer unless she fails to provide me with proper identification and request her to leave and if she has any further concerns, she can talk with our national headquarters. She threatens me with a lawsuit and walks out.
Case pending....yet to hear back from anyone in that regards.
Another one:
Customer orders a HOT sandwich. (State laws states that hot sandwiches are to be taxed while cold ones are not). When total comes, customers states that he is not supposed to pay any tax. The other store that he goes to doesn't charges any tax and there is no such law. I print out the State Sales tax law and hand it out to him. Comes back to me within 5 minutes and I again have to explain it to him. Asks for the number where he can complain against me. I give him the number for the State board of Equalization office.
Then he complains to me as to why the prices of my sandwiches are higher than the other store(same franchise) he sometimes goes to. I explain him that this is my store and I have the right to set prices accordingly. If he is not happy with my prices, he is free to walk out and go to the other store. Asks for the franchise headquarters number to complain. I give him that number. He says that I don't know how to keep a customer. I again explain to him that my prices are listed on the menu board that he can read before ordering anything and if he is not happy with the prices, no one is forcing him to be my customer and that it is his option on whether he wants to be my customer or not.
In total, wasted like 30 min of my time for nothing. Oh, and he shows up again next week (no fuss from him this time though). Its amazing on how people think that they know the law while the person who is running a business knows nothing and is dumb.