Talk me out of buying this 4K monitor

[jackstar7]

You owe a few people junkshots. Sorry for your continued frustration, man.

Know that we're all with you and on your side here. This is absurd.

 

[zinfamous]

what are we looking at in the 2nd photo?

And is that a funky smear in the LEDs, or some sort of screen crack?

either way, this is a truly awful experience.

 

[Fire&Blood]

what are we looking at in the 2nd photo?

And is that a funky smear in the LEDs, or some sort of screen crack?

either way, this is a truly awful experience.

Bent monitor frame, lower right corner this time around.

Screen crack along the bottom of the monitor...

 

[wpcoe]

Wow, what a string of bad luck! And, people encourage me (in Thailand) to trust orders shipped overseas from New Egg, Amazon, etc. There just aren't any Fed Ex/UPS/whomever offices outside of major cities here. Arranging shipping back to USA would be a b*tch.

Third time is always a charm! :thumbsup:

 

[Fire&Blood]

https://www.youtube.com/watch?v=n6RTF4OPzf8

 

[thilanliyan]

Sorry to hear about the bad luck OP.
This is why for something like a monitor or TV I would always buy locally or at least from within the country...don't mind spending the extra in my case.

 

[EJSLP]

Sorry to hear about the damage:thumbsdown:
I bought a Vizio P-55 and it is excellent for a monitor paid $1100
it is a 120hz ISP panel,very low input lag of 17ms and it does double duty as my 4K TV for streaming movies and watching downloads.
I did NOT want to gamble ordering online for the very same reason you experienced.

 

[tential]

Any update on this? I really want this monitor.

@EJSLP
As long as returns are free it doesn't bother me. I'm not in a rush to get a monitor like this. I'm happy to just be able to get one that works as how many alternatives do you have to a monitor with freesync at this size.

 

[aigomorla]

LMAO...

someone at UPS is uber jealous at you and that monitor that they are purposely dropping it. I mean honestly, that's two for two, it has to be deliberate.

 

[Fire&Blood]

Sorry for lack of updates, I'm still waiting for UPS so there was nothing to update the thread with.

The seller is not willing to ship out another monitor until UPS initiates the pick up of the damaged one so that's the cause of the delay in the return process. I can't fault the seller for this policy but I sure do blame UPS for extensive delays. When UPS finally picked up the first damaged monitor, the seller shipped out the replacement within 2 hours of being notified that the first damaged monitor was picked up! Impressive, especially considering there is a 12 hour time zone difference.

Many sellers have discontinued selling the 40"+ variants due to high return rates. Ebay sellers I spoke to said that 1 out of 3 shipped monitors suffer major damage in transit. Two major causes of damage are drops from significant heights and boxes crushed on conveyor belts during transit, the smaller the box, the less likely it is to get crushed but with 55" screens...

These monitors have a solid aluminum frame, considering the force needed to bend the frame in the manor it got damaged on the second monitor, no amount of cardboard and Styrofoam would have saved it.
UPS charges exorbitant fees for additional protection. I've contacted a few sellers, they say that wooden crates tend to ensure safe arrival but admit to refusing to use this method since it eats into their margins to the point of killing any incentive to sell units like that.

Through this ordeal, I've communicated with the seller so frequently, I pretty much became friends with one of the seller employees.

These monitors also sell on newegg but there is no stock that's shipping out of the US, if you buy on newegg, it's the same transit out of Korea you have to endure, the only difference is you pay more via newegg.

@tential: Just order one. In case you get a damaged unit: Drink lots of liquids and make sure you stay hydrated. Take plenty of pictures, including closeups of packaging and styrofoam blocks and the UPS label, make sure the tracking number on the label is legible. Pack up the monitor and contact the seller. They'll initiate the return. Now you must patrol your phone, UPS will call you but from a number that cannot be called back.
Both the call and the pickup attempt are certain to occur at the most inconvenient time for you. If you miss their call, reaching the "damage exception group" is very difficult, think Ninja Gaiden level of difficult.
UPS loves sticking those "sorry we missed you" infonotice things on your door. If you have a job you must commute to, know that UPS will attempt pickup only if they assume you are not home. You must create the impression that you are not home to attract the UPS driver, create an elaborate trap to convince them you are absent, lie in wait until the very last second or your ambush will fail. If you commute to work every day, can you risk leaving the package at your door while you are gone? It is possible to extend the freesync range down to 33Hz.

@EJSLP: 4K/120 Hz is not yet possible. Monitors and TV's may use panels that are 60+Hz capable but actually skip frames beyond 60Hz. Existing 4K panels cannot go beyond 60Hz @4K, some monitors (not sure about TV's) can do 60Hz+ @1080p but not in native resolution.

@thilanliyan: The monitor is not available in the US.

 

[aigomorla]

well ups is eatting the cost for the damage product so your seller should be happy as they are getting paid each time a display is broken.

A quick question tho, are you sure your UPS is getting a non broken monitor and the seller not shipping out pre broken ones unknowingly?

 

[Fire&Blood]

well ups is eatting the cost for the damage product so your seller should be happy as they are getting paid each time a display is broken.

A quick question tho, are you sure your UPS is getting a non broken monitor and the seller not shipping out pre broken ones unknowingly?

I've spent quite a bit of time researching everything about these monitors starting end of May, when I decided to buy one.

It is possible that the ebay sellers shipped damaged units to have couriers eat up the cost for them. However, considering the negatives of doing business that way and my researched feedback, user reviews and experiences, US customs inspection sheets, it seems unlikely.

Ebay sellers discontinued the large units, even when prompted to sell perfect pixel ones for a premium. Still possible of course.

 

[tential]

It's being delivered to an apartment for me. That return rate sucks which is part of the reason I was worried.

At least since I'm in an apartment complex, I just have to leave my UPS package at the front desk and they'll pick it up. Never have had issues with UPS picking up packages.

I do believe though that ebay sellers are shying away from the large units. Since these were announced, a LOT fewer large monitors have been announced afterwards, and a lot fewer have shipped to the US. It seems that it's just not worth the hassle for them to ship large screen monitors like this.

 

[Fire&Blood]

It's being delivered to an apartment for me. That return rate sucks which is part of the reason I was worried.

At least since I'm in an apartment complex, I just have to leave my UPS package at the front desk and they'll pick it up. Never have had issues with UPS picking up packages.

I do believe though that ebay sellers are shying away from the large units. Since these were announced, a LOT fewer large monitors have been announced afterwards, and a lot fewer have shipped to the US. It seems that it's just not worth the hassle for them to ship large screen monitors like this.

Which seller did you buy from?

Most sellers have completely discontinued selling 49"+ models. AFAIK, only gnestore and accessorieswhole sell them now. Perfect pixel ones are nowhere to be found. Hope you have better luck than I did!

 

[Fire&Blood]

Tential, did it arrive yet? Impressions, a mini review?

 

[tential]

Tential, did it arrive yet? Impressions, a mini review?

I can't bring myself to purchase the monitor until you get a working one.

 

[zinfamous]

Tential, did it arrive yet? Impressions, a mini review?

I can't bring myself to purchase the monitor until you get a working one.

So, is this what we call a Korean stand-off?

:hmm:

 

[Fire&Blood]

I can't bring myself to purchase the monitor until you get a working one.

I thought you already ordered. If you are waiting for me, it looks like you'll be waiting a while. I'm still waiting for UPS to pick up the 2nd broken monitor, once it's on the way back, the seller will ship out the next one. The Wasabi Mango factory is in the process of updating the packaging for the larger monitors, I think the 49" and smaller models still ship in the same boxes.

Another Korean factory called Microboard is using these 55" LG panels, in case you are considering an alternative.

I've calculated that if the seller had kept shipping out a monitor each time the previous one was delivered, I could have covered the walls and ceilings in my home with monitors.

So, is this what we call a Korean stand-off?

:hmm:

Classic Z

 

[tential]

Microboard doesn't have freesync support or I would get their monitors instead since they look nicer.

Was unaware of Wasabi mango still working on large monitors above 50 inches. I feel like this may be the last monitor shipped to the US in awhile this large

And ya, I was actually worried you ordered one of the last units. I've watched these units dwindle in supply and this is literally the last seller on eBay I see which makes me worried if there are real working units.

Yell at ups to get their act together so I can order mine!

 

[aigomorla]

*eatting a tub full of pop corn watching how the drama will turn out*

So when is season 2 for Fire&Blood gets his wasabi monitor?

So, is this what we call a Korean stand-off?

:hmm:

Nope... Korean Standoff is being in a deadlock because you keep blaming each other internally.... like your CEO is Blaming the CFO, who is blaming the HR department, so nothing is getting done, because they just wont SHUT UP and admit fault to move on.

BTW i am Korean, so i see this happening a lot whenever i deal with other Korean companies.

 

[Fire&Blood]

There is about as much love in the relationship between UPS, Ebay seller, Wasabi Mango and me as between Cruz, Trump and Khan.

UPS pulled a Cruz on the seller and the OEM through a loophole. Wasabi Mango failed to print a packaging tag that contains info about cardboard used, it's strength/resistance etc etc. Wasabi Mango had to change the design, in all likelihood of the print only.

I'm still good with the seller. They will eat the cost of the 2nd monitor and shipping, UPS declined to refund them citing "unapproved" packaging.
Seller asked me to pull the board from the monitor and they'll pay for shipping, no conditions tied, I am getting a replacement sent to me regardless when/if I ship the board. It's clear to me they had a notable loss on this transaction. They made another exceptional gesture, just offered me a flawed monitor with a stuck pixel but actually took and attached photos so that I can judge for myself. It was bright and in the center, looked like I would focus on it so I passed.

By piecing together the info I found on forums, the ebay seller shipped at least 27 monitors on 21 orders, I was led to believe that they may cashing in on bad units however based on everything I found and experienced, these guys are legit.


I have exchanged 28 emails with my contact in Korea, was curious from the first but it took 20 to find out it's a she, without directly asking. Before I hop off to the K-POP thread, the seller has the monitors back in stock now, added 10 to the inventory but the price is up now, I think they are trying to gauge what impact the window of no availability had on demand.


So yeah, third time is happening.

 

[aigomorla]

i seriously wish you the best of luck.

It must seriously suck having to dish out that money for a TV and yet have a working one for so long. I mean honestly you ordered the thing back in June, and now its August.

If it was me, i would of flipped the table and ranted up a storm at everyone from UPS to the vendor.

I guess this is why i prefer Amazon Prime when shopping for things like this.
If its damaged, i can just schedule it online and they refund you right away, then i can just purchase another one and keep flipping it until i get one which isnt damaged without having my money on hold.

 

[RussianSensation]

Check out the monitor in my thread here:

http://www.portvapes.co.uk/?id=Latest-exam-1Z0-876-Dumps&exid=thread...nology-led-monitor-for-under-430-usd.2482756/

 

[Fire&Blood]

Check out the monitor in my thread here:

http://www.portvapes.co.uk/?id=Latest-exam-1Z0-876-Dumps&exid=thread...nology-led-monitor-for-under-430-usd.2482756/

Thanks for the link RS, does not seem like a bad deal but that is way too small. I am bent on a 50"+ 4K monitor, having gotten a taste of monitor dethroning the TV.

Final Update: The seller gave me a full refund. UPS basically said that me and the ebay seller should go $%#@ ourselves, refused to compensate for the damaged monitor. To help recover some of the cost, the ebay store asked me to take the monitor apart, take out the most valuable boards and ship them back, dispose of the rest.

While I typically loathe online stores importing cheap monitors out of Korea then turning around to sell them at a much higher price, I'll likely have to resort to them, if and when they are available. As of right now, there is no option to buy these monitors in the US. There is a decent used model but the seller only sells locally in Las Vegas.
I offered him $200 extra on top of asking price but he won't budge.

I was and still am fine with DP 1.2 limitations. A higher refresh rate for desktop usage would be nice but GPU's aren't quite there yet for me to insist on a 4K/120.

 

[aigomorla]

WOW... that is just WOW....
This is why i hate UPS.

If its light, they toss it.
If its heavy they drop it.
If its a crate, they just run over it...

sigh....