October 6th:
I ordered a I5-4590 for a build I was doing for a friend. Last minute after ordering the parts, he told me he'd decided to go with a G3258 and a GTX 750 video card rather than going with a i5-4590 and using the HD 4600 graphics.
I contacted Newegg but it was too late to cancel. After a discussion they decided they would give me a full refund upon return, I would just need to not accept my order. We ordered the G3258 and GTX 750. They normally would only give me store credit for a returned CPU but in these circumstances they were willing to give me a 100% refund. (Plus the item was never opened/touched)
October 8th:
I received the i5-4590 and sent it back to Newegg. It was never even opened. It was returned to Newegg on October 10th. I received an email that evening saying my Refund would be processed in 2-3 business days.
October 13th:
I received an email with a Store Credit Voucher attached - This is not was agreed to or even discussed. I contacted Newegg and the Rep acted like our previous conversation never even existed. After lengthy holds and them talking to a Supervisor, they agreed to cancel the Voucher and issue me a refund within 3 business days. I have this conversation saved.
October 17th:
Contacted Newegg - Same exact thing. I haven't received my refund, and when I contacted them it was like starting all over from scratch again. I was basically told what am I talking about, the voucher has been issued kinda response. At this point I am getting annoyed. After another lengthy conversation, I am told the refund will be done by the 20th. I accept that. I have this conversation saved.
October 20th
I wait till 5pm - no refund. Contact them again, and GUESS WHAT? It's the same thing all over again. I record the conversation and am getting p!ssed. This is such a simple thing and am getting really poor treatment here. I ask to talk to a manager but the girl refuses to do it. She promises me it will be in my account by Oct 24th and that she's opened a ticket with Accounting to escalate this.
October 24th:
I haven't got my refund yet today. I contacted Newegg this morning to make sure It was still happening and guess what, the girl starts off by saying "the voucher was issued to you on October 13th via email."
At this point I have lost it. I was as polite as I could try to be, but I am getting tired of nobody keeping any notes and empty promises. I demand I talk to a manager and after a good 30 minutes of back and forth, I finally get a Manager on the line.
I had to YET AGAIN explain the whole process to the Manager. She puts me on hold and comes back and tells me first the Refund should have been processed on the 16th. Are you kidding me? I just called on the 20th and was told to wait to the 24th - Does nobody at Newegg keep any records? What the hell is going on here?
After another hold, she comes back to me with some story of how there systems are having issues with Paypal occasionally doing refunds. Blah Blah BS, after a lengthy conversation all the Manager can do is give me her direct contact info and tell me she is going to talk to Accounting today and call me back no later than Monday the 27th.
I paid for the item with Paypal. It's now been 14 days since Newegg received the returned item and I still don't have my money.
This whole procedure has been painful.
Does Newegg just not care? What's going on here? Is there any Newegg reps on here that will see this post?
Am I crazy here or is this all unacceptable?
Next Update: Monday the 27th - 17 Days after item was returned - Still no refund.