fbrdphreak
Lifer
- Apr 17, 2004
- 17,556
- 1
- 0
Whine whine whine, bitch bitch bitch. It's a damn micro USB cable.
Here's how feature & option decisions work in the real world. They have to hit a target price point, in this case $499.99. Every thing they add to the product increases the build cost of the product. If you sell a million units, that $0.25 cable just cost MS another $250K.
Did they get $250K in value out of adding that cable? Does it help them sell more units or improve customer experience enough to spend $250K?
For a cable that is near ubiquitous in a household that will spend $500 on a game console, it damn sure does not meet either of those criteria.
It's also fair to say that when the build list for a single XB1 unit was first finalized however many months or years ago, they didn't have a high expectation for issuing a controller firmware update so soon. Do you think it's reasonable to completely disrupt the manufacturing pipeline in late 2013 over something like this, to address something like 0.1% of your customers?
It is also fair to say that if an important, required update to the controller became an issue, they would setup a program for customers to register with proof of ownership and receive a cable at no cost. Or a non-published program would be initiated internally where customers contacting support would be sent a cable.
Can you all shut up about a damn $1 cable now? kthxbye
P.S. You get the cable if you buy the XB1 headset or headset adapter, which are the only products that truly require the update: https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter
Here's how feature & option decisions work in the real world. They have to hit a target price point, in this case $499.99. Every thing they add to the product increases the build cost of the product. If you sell a million units, that $0.25 cable just cost MS another $250K.
Did they get $250K in value out of adding that cable? Does it help them sell more units or improve customer experience enough to spend $250K?
For a cable that is near ubiquitous in a household that will spend $500 on a game console, it damn sure does not meet either of those criteria.
It's also fair to say that when the build list for a single XB1 unit was first finalized however many months or years ago, they didn't have a high expectation for issuing a controller firmware update so soon. Do you think it's reasonable to completely disrupt the manufacturing pipeline in late 2013 over something like this, to address something like 0.1% of your customers?
It is also fair to say that if an important, required update to the controller became an issue, they would setup a program for customers to register with proof of ownership and receive a cable at no cost. Or a non-published program would be initiated internally where customers contacting support would be sent a cable.
Can you all shut up about a damn $1 cable now? kthxbye
P.S. You get the cable if you buy the XB1 headset or headset adapter, which are the only products that truly require the update: https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter
Last edited: