and having happy consumers is how companies make the most money.
I have absolutely nothing to add to the current conversation, and this will be wildly off on a tangent, but this one little line actually got me thinking.
I don't really think that is the case anymore. It certainly used to be. Currently, I believe the business strategy, especially of larger corporations, is "let's release a product, convince the populace they must have it, and then we can treat them however we feel like". A captive audience, if you will.
And, I'm actually being at least half serious here (but only half)
How many times have I tried calling some customer service, having to wait for 30 minutes or more on hold, to finally get to talk to someone (seems half the time I don't get to speak to a live person, only a machine). Then, after speaking to someone who has trouble speaking english, because they've outsourced all their support to another country, and who hasn't had enough training to work my problem successfully, get promised a fix, and the issue never gets resolved? (are my sentences to long here?)
Well, to make it more topical, Hypothetically, say Microsoft makes this system knock it out of the park as far as being able to play fantastic games, and doing it well, as well as adding real well done multimedia features. Lot's of great games come out that can only played on the Xbox One. But, they go nuts adding things, and policies, that users just hate. Whether it be online requirements, killing the used market single handedly, or even requiring users to take a quick kick in the nuts before they can power it on.
When the system had gathered 5 or so games that only came out on that system, and people considered them "must play" games, would they really be "must play"? Would people still stick to their guns by and large, and forgo playing them, because it meant buying this system and getting kicked in the nuts? Or will we all be buying gym straps?