The Wink home automation thread

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TexasWinkUser

Junior Member
Dec 18, 2014
20
0
0
But if you had a bundle for a few hundred bucks that had some outlets, some switches, some Trippers, the Hub, some Link lights...suddenly it feels like the product has value, and you can open people's minds to what's available. I think a boxed starter kit would be a great idea, with a giant picture of an iPhone on it - control your house with this kit, it's the future! Then you'd get hooked & buy the rest of the gear for your home.

But it HAS to work!

Bad News: The new battery I put into my dead Tripper is now showing low. I installed it 1 week ago IIRC. I'm just going to let it die and not replace it at this time. It looks like I am still in the return window so I may go ahead and ship them back, though since they work with SmartThings, maybe I should just hold on.

I'm still waiting for the battery on my garage door to die. It's the farthest thing in my house from the hub. There's a GE Link PAR38 bulb a few feet closer, but it's got power all the time. Wasn't someone saying that the Link bulbs should act as a repeater? Are the trippers zwave or zigbee?
 
Last edited:

IndyColtsFan

Lifer
Sep 22, 2007
33,656
687
126
I'm still waiting for the battery on my garage door to die. It's the farthest thing in my house from the hub. There's a GE Link PAR38 bulb a few feet closer, but it's got power all the time. Wasn't someone saying that the Link bulbs should act as a repeater? Are the trippers zwave or zigbee?

My understanding is that the Trippers are Zigbee and I believe you're right, someone mentioned the Link bulbs acting as repeaters. My Link bulbs are in the opposite direction of the Trippers, however. I was thinking about maybe moving my hub out to the garage, as I believe it would still be in range of the lights and much closer to the Trippers.
 

Paul_Ghattas

Junior Member
Jan 8, 2015
6
0
0
I have a wink relay that is wired into a single light box. I use the top button to control the "load light" as if it were just a standard switch. Well the damn thing randomly turns on. It is not part of any schedule or robot nor does the on command show up in the activity log, but it comes on a couple times a day by itself. When I turn it off, it shows up in the activity log. Any ideas?
If it lost and restored powered briefly that could cause it to turn back on, but I would imagine you would see the boot up splash page as well if this happened.
I just installed my relay today. Trying to get to control a smart bulb or a shortcut has a crazy long delay. Using the load is pretty much instant.

I'm having an issue where I have short cut that turns the relay load off and it will always turn it on. I called support about and they couldn't figure it out and I'm suppose to get a call back from wink support (although I thought that's who I called) . Still haven't received a callback yet.
 

twomonsters

Junior Member
Jan 3, 2015
12
0
0
Well its been almost 2 weeks since I placed my order with wink I have yet to get even a shipping notice. I called last Saturday and they told me it would ship early this week. Still nothing.
 

IndyColtsFan

Lifer
Sep 22, 2007
33,656
687
126
So the Tripper where I replaced the battery seemed to be completely dead - no opens/closes were registering. I took it down and played with it but it will wasn't activating. I put it on my desk (in closed position) and went to watch TV with my wife. Well when I came back upstairs a couple hours later, not only was it now working, but the battery now shows full power. WTF?
 

ef141

Junior Member
Nov 23, 2014
7
0
0
Temperature related? I have four trippers, batteries on the two that mounted in the garage are reporting low batteries. (~10 degrees f). The two inside are fine
 

azgdds

Junior Member
Dec 24, 2014
15
0
16
It might be temp. I have 3 of 4 low. 2 low ones are in the cold, but the 3rd, and most drained one, is inside... So who knows.
 

jmcguire525

Junior Member
Jan 3, 2015
12
0
0
I emailed wink today asking if they planned on responding and was pleasantly surprised when I got a call from one of their tech guys this afternoon. If everyone in customer service was like this guy the world would be a better place... He took notes on the Relay bug issues and also answered alot of questions...

From what I learned the Wink servers were for research and development along with remote commands, they wanted to see how people were using the system and keep track of issues that came up. Now that they have that info they are moving toward local commands (hence the Relay bypassing servers) and will enable it by firmware not a new 2.0 hub.

I can also confirm what has been said on here before, Philips will not allow them to incorporate hue lights into activities and robots. My only guess as to why would be they have some contract with Apple making that feature only available to HomeKit. If that isn't the case then they are crazy, everyone should call and complain so it doesn't become a trend with other smart home systems and hope that maybe they will pull the restriction from wink.

Bottom line, the system is still buggy, they are having delays in getting new products out, and still have a long way to go... But they are improving, slowly, but there is definitely effort being put forth to get things right. Thanks to their tech guy's call tonight I will be holding on to $900 worth of Wink product (that is with a %50 BF discount) and seeing where things go.
 

Crusty02

Junior Member
Jan 10, 2015
1
0
0
Hi all, I just joined the forum and have been using and expanding my wink system since last September. I currently have integrated into my system GE link lights, honeywell thermo, MyQ garage openers, trippers..... I am waiting for my new spotter and water sensor to be delivered and for the new cree connected bulbs to come out to market. Does anyone have any information about the new Cree units? The wink app just added support for them but I can't find any price or functionality details on them yet.
 

MjnMixael

Senior member
Aug 17, 2014
316
4
81
I know it's a bummer to have orders for their new products delayed... but I think it really is for the best. We all know Wink came to market too early. Hopefully with this extra time for these other products, they can get them done right. Don't want another issue like the Tripper batteries...

I'd much rather have orders delayed and get something that works better than to get something now and have it need replacement.
 

IndyColtsFan

Lifer
Sep 22, 2007
33,656
687
126
I tend to believe it is more the distance between the Tripper and hub than the temperature. I think I'll move the hub to the edge of the garage later today and see if that helps.
 

TexasWinkUser

Junior Member
Dec 18, 2014
20
0
0
I tend to believe it is more the distance between the Tripper and hub than the temperature. I think I'll move the hub to the edge of the garage later today and see if that helps.

My tripper with the low battery is in my garage where it has been fairly cold (Texas cold) since I installed them. However it is also less than 10 feet from a Link bulb.

Funny thing, I called Quirky to get a return authorization for all my wink products on Thursday. The agent on the phone could not do the return and assured me a person would call me back to get me the information I need. She said it wouldnt be within the next 5 minutes, but they'd call me within a couple of hours. It's Saturday morning and I haven't heard anything.


From what I learned the Wink servers were for research and development along with remote commands, they wanted to see how people were using the system and keep track of issues that came up. Now that they have that info they are moving toward local commands (hence the Relay bypassing servers) and will enable it by firmware not a new 2.0 hub.

Bottom line, the system is still buggy, they are having delays in getting new products out, and still have a long way to go... But they are improving, slowly, but there is definitely effort being put forth to get things right. Thanks to their tech guy's call tonight I will be holding on to $900 worth of Wink product (that is with a %50 BF discount) and seeing where things go.

Yeah, I don't have anywhere near $900 worth of stuff, but I"m hoping they get this update pushed out here pretty quickly but that it is written correctly. Really want this geofence to work.
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,518
5,340
136
From what I learned the Wink servers were for research and development along with remote commands, they wanted to see how people were using the system and keep track of issues that came up. Now that they have that info they are moving toward local commands (hence the Relay bypassing servers) and will enable it by firmware not a new 2.0 hub.

I think if they keep that momentum up, eventually they will have a really good product: log everything, review what's broken, and fix it.

The bottom line, like you said, is that as the system stands today, it is buggy. I think we all knew that going in as early adopters - this is a first-generation product that hasn't even been out a year yet. What remains to be seen is (1) if they do fix the problems over time, and (2) if a competitor beats them to the stability goal (like SmartThings).

I have no qualms switching to another system if it's going to be more reliable, but I've learned my lesson about buying things that are only tied into one particular system (Wink), and I am planning on only buying standalone hardware in the future. AFAIK, only my GE Link bulb is specifically tied into Wink (at least, for the moment - but iirc they are ZigBee & will most likely have more integration down the road). That's a shame about Philip's Hue bulbs, and total garbage if you ask me - don't limit the usage of an expensive bulb just because it's in a different system.
 

IndyColtsFan

Lifer
Sep 22, 2007
33,656
687
126
I think if they keep that momentum up, eventually they will have a really good product: log everything, review what's broken, and fix it.

The bottom line, like you said, is that as the system stands today, it is buggy. I think we all knew that going in as early adopters - this is a first-generation product that hasn't even been out a year yet. What remains to be seen is (1) if they do fix the problems over time, and (2) if a competitor beats them to the stability goal (like SmartThings).

I have no qualms switching to another system if it's going to be more reliable, but I've learned my lesson about buying things that are only tied into one particular system (Wink), and I am planning on only buying standalone hardware in the future. AFAIK, only my GE Link bulb is specifically tied into Wink (at least, for the moment - but iirc they are ZigBee & will most likely have more integration down the road). That's a shame about Philip's Hue bulbs, and total garbage if you ask me - don't limit the usage of an expensive bulb just because it's in a different system.

The GE Link bulbs and Trippers work with SmartThings according to reviews on Amazon.
 

Bolter303

Junior Member
Jan 5, 2015
5
0
0
Well I have been following this thread for sometime now. I bought a new home in December and wanted to set up some home automation. I remember back in 1990's when I first saw "the Butler in the Box" system. Now with the smart phones and tablets it is time to see what I can do. I did some research on the systems out there and did not want to have a monthly service fee. I went with the wink system because I feel I can use the devices with apple home kit and other systems later if need be. Here is what I have now:

Wink Hub
Wink Relay (not installed yet)
3 GE link bulbs (only one installed)
Schlage Lock
Honeywell Wifi Thermostat.
Chamberlin Garage Door opener (not installed yet)
1 Leviton Light switch (not installed)
2 Trippers (1 installed 1 not)

So far all has worked ok. I have not done any shortcuts, robots or geofencing yet. I just use it to monitor my house and control when I am away. I am adding items slowly. I do have a few questions.

1) I changed my house to all Cree LED lights. What is the best switch to install to control them. Not interested in Dimming them, just on and off.

2) Is it better to control a switch with 3 bulbs or have 3 link bulbs controlled as a group.

I have a few questions on the install of the relay but will post them in a separate post.

Thanks
 

EdJr

Junior Member
Jan 5, 2015
11
0
16
github.com
Lots of negatives, but for a change of pace, a different view:

For my qualifications, I am a Software Engineer with over 30 years experience. I have also had home automation as a more-or-less hobby for 35 years (mostly in the X10 wasteland), the last 10 years with Insteon.

Why did I pull over $900 of Insteon equipment out and replace it with Wink? Several reasons, but mostly driven by Wife Acceptance Factor. She was tired of the clunky, 20th century LnF of the Insteon stuff, especially KeyPads. We were looking at upgrading some more (like getting their hub, etc.) but the Relay caught her eye (big believer in aesthetics) and thus research ensued.

Yes, technically we have lost some functionality, mostly due to the differences in how Insteon handles "scenes". On the other hand, Insteon is a walled garden. Yes, they've joined up the AllSeen Alliance (the API is interesting), but I've seen one product annoucement that incorporates that system. In addition, their hobbyist support literally vanished over-night several years ago, leaving quite a few of us in the lurch.

So, we bought one of the Xmas package specials (got it within a week and a half, so sorry to all y'all still waiting - I had no issues with getting my stuff). Relay, Hub (free), several GE bulbs, some Lutron dongles for the lamps that don't use A19. Total setup time, including removing and boxing the Insteon and re-creating the scenes (more or less): 2.5 hours. One hiccup in locating the Hub, but that was it.

That's one of the reasons I haven't said anything, because once I found a good spot for the hub, it worked flawlessly. Mind-blowingly so, from my point of view.

I'm still running my own "hub server", but that's because it's got a slightly better scheduler (sunrise/sunset +/- offsets) and it polls my KODI box to automagically trigger "Movie Time" stuff. I do have an advantage over the Wink guys in that I've been living with it a lot longer than they have.

I wrote a Java Wink API in a matter of days. (FYI, jinks)

Just the feel (very subjective, I know) I got from working with all of this is that it was a good system to be working with. Early days, but I'm no stranger to that.

Yeah, I'm happy.
 

EdJr

Junior Member
Jan 5, 2015
11
0
16
github.com
2) Is it better to control a switch with 3 bulbs or have 3 link bulbs controlled as a group.

I would say "it depends" - do you see a need/reason for controlling each light independently? If the lights are currently controlled by a single switch, then for the "independent light" scenario you'd have to remove (or otherwise safely disable) the switch to ensure the bulbs retain power 100% of the time in order to be controlled.

On the other hand, if they are already connected to a single switch, just replacing that switch is relatively easy and replicates the behavior that already exists.
 

fletchb

Member
Jan 6, 2015
68
0
0
And see, that's the flip side of the coin with Wink - I totally understand Wink's situation:


2. X10 & INSTEON were the only major game in town for the OOTB DIY'er, and they were problem-ridden. Or you could turn it into your hobby by going hardcore with custom programming, relays, etc.

Maybe I was just lucky, but I have had very good luck with INSTEON. X10 by itself was not very good but X10 and INSTEON (with a gateway device) worked well for me. Never lost 1 switch to defects and they are all from 2007/08. Can't say the same about lutron caseta. 2 of them failed right out of the box.

I think the problem today with INSTEON is they did not keep up with the rest of the world as far as interoperability goes.
 

fletchb

Member
Jan 6, 2015
68
0
0
From what I learned the Wink servers were for research and development along with remote commands, they wanted to see how people were using the system and keep track of issues that came up. Now that they have that info they are moving toward local commands (hence the Relay bypassing servers) and will enable it by firmware not a new 2.0 hub.

.

That is great news.

Now I hope they will work on the Robots and make them more useful.
I see posts about IFTTT, but I did not realize till recently that even they don't support OR AND statements so I guess this is all work in progress.
 

Bolter303

Junior Member
Jan 5, 2015
5
0
0
I would say "it depends" - do you see a need/reason for controlling each light independently? If the lights are currently controlled by a single switch, then for the "independent light" scenario you'd have to remove (or otherwise safely disable) the switch to ensure the bulbs retain power 100% of the time in order to be controlled.


I guess if the fixture takes 2 link bulbs at $9 each verses a switch at $50. Just trying to fine the best way to go.
 

LegendKiller

Lifer
Mar 5, 2001
18,256
68
86
was at Target today and they had a Wink setup. It was on a main-aisle facing front cap but it was 4-6 aisles down from electronics and kind of one its own. Only a couple boxes of stuff underneath, some bulbs, a schlage lock, and a wifi thermostat. Not very impressive but interesting that they got one into target.
 

enyce9

Junior Member
Jan 3, 2015
21
0
66
I know it's a bummer to have orders for their new products delayed... but I think it really is for the best. We all know Wink came to market too early. Hopefully with this extra time for these other products, they can get them done right. Don't want another issue like the Tripper batteries...

I'd much rather have orders delayed and get something that works better than to get something now and have it need replacement.

How much was the lock? I'm looking to pick one up...
 

Bolter303

Junior Member
Jan 5, 2015
5
0
0
Ok need some help with the Relay install. The panel I am using has three switches on it. On controls the light to the ceiling fan, the second is the fan and the third is a wall socket for a light. I don't care to use the third but would like to control the fan and light from relay. The fan has two black wires now, the light has two red, and the third has black and white. The line coming into the box has black, red and white. The three other lines are black and white. Not sure how to wire the relay together. Any ideas. I will try to add a picture. Thanks
 
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