I saw that too, based on Ben Kaufman's attitude that is probably acceptable for a Wink employee.
Good to see that Brian Knopf is now going off on users in the Wink Facebook Group. Good PR Wink!If anyone wants to catch up on the drama come on over, it's brutal.
https://www.facebook.com/groups/WinkUsersGroup/
Very bad day for wink. We're making a statement shortly. Very sorry guys. We're sick from all this. We will make it right.
Latest from Ben Kaufman on Facebook group..
Folks, I'm here now. Our outage started at 12:40 ET. The entire wink team immediately sprung into emergency mode. It was very quickly clear we weren't dealing with a routine server outage. We are going to be emailing all users within an hour. I'm sick over this, as is the entire team at wink. We know it takes a lot to earn your trust, especially as it relates to your home. We hope we can regain that trust, and are really sorry for everything you've experienced today.
we'll make a statement shortly. Long story short, we were not able to recover all hubs, and will not be able to recover all hubs. We will have to institute a replacement program for some. This was a pretty bad situation. We're working really hard.
Not looking good.
More from Ben...
More from Ben on the Facebook group.
Heh, so looks like Brians entire post has been deleted, good thing for screen shots.
Ya, the entire Facebook thread has been deleted.
So Ben is saying now that some/most hubs wont be able to be recovered and will need to be replaced, at their expense? I would like to see a statement from Brian Knopf how their "expired certificate" caused this!
Something over at Wink stinks!!!!
Ya, way out of line. He was touting his credentials as the security guru at Wink, then essentially threw his co-workers under the bus saying that he only starting on the problem later on in the evening. Then he followed it all up by saying that he won't have to answer to anybody come Monday morning. Pretty arrogant!For a "security researcher," Brian was saying some really dumb things.
Like, I'll take a check instead, you can keep your refurbished hub, thank you.Yeah, noticed it was gone.
I told Ben in his current post that I hoped they would offer us full refunds rather than replacement hubs. He didn't get my meaning and said "Yes we will replace all hubs that need to be replaced." I was like "I read your post the first time, Ben. I don't think I made myself clear - I don't want to continue with Wink."
Ya, way out of line. He was touting his credentials as the security guru at Wink, then essentially threw his co-workers under the bus saying that he only starting on the problem later on in the evening. Then he followed it all up by saying that he won't have to answer to anybody come Monday morning. Pretty arrogant!
Like, I'll take a check instead, you can keep your refurbished hub, thank you.
impossible to do a refund here. If the retailer you bought the unit from will accept the return, i would suggest heading that way. Otherwise we are happy to replace or repair as per our warranty.
these will likley be your hub, repaired-- or new hubs. you will not wind up with a refurb that isnt your own
no, we'll need to pull all those and fix them as well
I guess I'm doing the PR work for Wink tonight. Anyways.
I agree. I'm in IT as well (for a large college) and I know BS when I smell it. And Wink's (official and unofficial) response to this situation failed on so many levels, that it would be hypocritical of me to give them another chance.Exactly. Wink isn't life or death to me. The only interactive stuff I have are the lights in my office; the rest are just Trippers I use to monitor doors. There was no way I EVER seriously considered deploying Wink stuff all over my house given the many issues I've seen the last 5 months.
With that being said, enough is enough and seeing Brian Knopf's behavior sealed the deal. I've worked in IT my whole career and when I've dealt with major outages, the LAST thing I ever thought about doing was posting on Facebook. Just more evidence how out-of-touch Wink and some of their employees are.