The Wink home automation thread

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IndyColtsFan

Lifer
Sep 22, 2007
33,656
687
126
GE bulbs appear to work with SmartThings too....hmmmm. I bet the Trippers will work at some point. Maybe if I can catch a deal on the SmartThings hub, I should jump on it and compare them.
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
I suspect the Wink staff is overwhelmed. They have Quirky and GE sending them products to get online. They have a large amount of support to do for customers with things not working right. I'm sure there are things they thought they fixed that turned out to need additional work. (I work in IT, that happens all the time and it's awful...) They have new product partners they want to add. All the while they are trying to manage an image and brand. Doing that all is not easy. I'm willing to extend an olive branch for as long as progress continues to be made (and it definitely has been made).

Yeah, that's a good point - and from what I've read online, they don't seem to have an overly huge team right now, so hopefully it will grow in time. Assuming they don't alienate their customers with their oddly sexualized commercials :biggrin:
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
GE bulbs appear to work with SmartThings too....hmmmm. I bet the Trippers will work at some point. Maybe if I can catch a deal on the SmartThings hub, I should jump on it and compare them.

Plus, Smart Things already has their own line of sensors, which have excellent reviews:

http://www.amazon.com/SmartThings-Sm...dp/B00MOJ44OI/

http://www.amazon.com/SmartThings-ST...dp/B00GM7V8K6/

I'd hang tight to see what's being rolled out at CES next week...since Samsung recently bought Smart Things, I'm sure they have big plans for it, along with all their Android Wear & Tizen TV player stuff. Would be neat to see broad integration across their product lineup!
 

dlf9281

Junior Member
Jan 3, 2015
2
0
0
Hi all! I've been lurking here for a few weeks but I had a question I was hoping y'all could help me with. I recently got the Wink hub to help centralize control of different components in my home (Nest, Hue bulbs, Somfy blinds, Z-wave locks and switches). I was able to very easily set everything up, however, with the blinds, I only have functionality for up and down. Does anyone know if the Wink app provides functionality for the tilt feature of horizontal blinds? Thanks in advance for your help.
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
Hi all! I've been lurking here for a few weeks but I had a question I was hoping y'all could help me with. I recently got the Wink hub to help centralize control of different components in my home (Nest, Hue bulbs, Somfy blinds, Z-wave locks and switches). I was able to very easily set everything up, however, with the blinds, I only have functionality for up and down. Does anyone know if the Wink app provides functionality for the tilt feature of horizontal blinds? Thanks in advance for your help.

Welcome aboard! You're actually the first person I know of to get the blinds, can you tell us more? Did you have to get the Zwave to RTS adapter? Did you go with the Bali solution?
 

dlf9281

Junior Member
Jan 3, 2015
2
0
0
Welcome aboard! You're actually the first person I know of to get the blinds, can you tell us more? Did you have to get the Zwave to RTS adapter? Did you go with the Bali solution?

I've had the Bali blinds with Somfy motors for awhile, but have been using their remote to control them. To link them with the Wink hub, I used the ZRTSI2 adapter. The setup between the 2 devices was very easy. I have roller shades that work great. But my horizontal blinds only have tilt motors. The up/down function on the Wink App tilts them completely up or down, but I can't figure out a way to stop them mid-tilt or to use the "my" function associated with the blinds that opens them to a preset position.
 
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Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
I've had the Bali blinds with Somfy motors for awhile, but have been using their remote to control them. To link them with the Wink hub, I used the ZRTSI2 adapter. The setup between the 2 devices was very easy. I have roller shades that work great. But my horizontal blinds only have tilt motors. The up/down function on the Wink App tilts them completely up or down, but I can't figure out a way to stop them mid-tilt or to use the "my" function associated with the blinds that opens them to a preset position.

Ah, thank you for confirming that...I had to do a ridiculous amount of reading to figure out how the whole system worked, haha! Do you mind sharing the pricing & sizing of your blinds, as well as where you got them from?

I think that's the general issue with Wink...well, not so much with Wink as much as with the third-party manufacturers. I think it's more on the manufacturers to provide Wink with control information, which is why we're seeing limited support on things like the Schlage deadbolt & Bali blinds.
 

IndyColtsFan

Lifer
Sep 22, 2007
33,656
687
126
Plus, Smart Things already has their own line of sensors, which have excellent reviews:

http://www.amazon.com/SmartThings-Sm...dp/B00MOJ44OI/

http://www.amazon.com/SmartThings-ST...dp/B00GM7V8K6/

I'd hang tight to see what's being rolled out at CES next week...since Samsung recently bought Smart Things, I'm sure they have big plans for it, along with all their Android Wear & Tizen TV player stuff. Would be neat to see broad integration across their product lineup!

Do you know if GE and Quirky will have any Wink-related announcements at CES?

EDIT: Those sensors are sweet. Now I'm REALLY considering dumping Wink and going to Smart Things....
 
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brinkbart

Member
Dec 2, 2014
47
0
0
After reading that a user did not know about dragging to dim lights in the Wink App, it occurred to me there are probably several other little tips/tricks/techniques we can share with each other.

I know that Wink expects these things to be intuitive, but with the lack of clear documentation, (and dare I say low barrier to entry), the Wink system does contain things that can be generally unapparent to ordinary consumers.

For my first offering, I submit to you "Dimming Lights in the Wink App":



The key thing here is that, despite the icon's shape, you don't need to drag in a circular motion. Only left-to-right.

Hope this helps a bit!
 

sprchrgd1

Junior Member
Jan 3, 2015
15
0
0
Does anyone know why Leviton Z wave on/off switches always display as "on" in the Wink app until you click on them? I thought I read earlier in this thread that this is a known problem.
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
After reading that a user did not know about dragging to dim lights in the Wink App, it occurred to me there are probably several other little tips/tricks/techniques we can share with each other.

I know that Wink expects these things to be intuitive, but with the lack of clear documentation, (and dare I say low barrier to entry), the Wink system does contain things that can be generally unapparent to ordinary consumers.

For my first offering, I submit to you "Dimming Lights in the Wink App":



The key thing here is that, despite the icon's shape, you don't need to drag in a circular motion. Only left-to-right.

Hope this helps a bit!

Congratulations, you have now provided 110% more documentation than Wink has OOTB :biggrin:
 

azgdds

Junior Member
Dec 24, 2014
15
0
16
Does anyone know why Leviton Z wave on/off switches always display as "on" in the Wink app until you click on them? I thought I read earlier in this thread that this is a known problem.
I have 2 of them. The state does not always update correctly. They told me, via Facebook, that they are going to make it work in an update soon.
 

brinkbart

Member
Dec 2, 2014
47
0
0
If you have an iPhone, iPod, or even an iPad, you can access your Wink shortcuts from anywhere, even a locked home screen! This is a simple instruction for activating the Wink Shortcuts Widget in the iOS Notification Center.

Enjoy!

 
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mrbadss

Junior Member
Nov 13, 2014
2
0
0
So here is my wink story (and its not good).

I buy the wink, quirky sensors, leviton switch and it includes the wink hub... I get the hub installed easy (was surprised by how easy actually).. then I go to install the leviton switch... which doesn't work.. Its faulty... At this point I only have the hub as the sensors hadn't shipped yet (it said 12/1 ship date)... So, after 12/1 I called to return the leviton and find out where my sensors where. After holding for 45 minutes (no kidding) I get someone on the phone who tells me that I can't exchange the leviton switch and I just need to return it. She says she will email the instructions on the return process (which I never get by the way). Then she says my sensors wont ship until 12/29 but she will try to expedite. Finally they show up (over a month late) and i go to hook them up the the hub that has been sitting there unused for a month. It says it requires a firmware update so I press the button. 12 hours later the hub is a brick and despite reboots, and everything I can try, it wont do anything other than turn on- green light- then solid violet lite... App cant speak to it and that color light isn't in the documentation on wink's site...

So, short of a miracle, I am returning everything and going to consider this trash. I had super high hopes for this and am big into automation (http://www.reedhecht.com/hometheater/) but this has turned into junk for the following reasons (and I am a product manger at a tech company so I can say all of this)

1. Documentation is a joke. Pre-sales info is a joke... Its not ready or the PM is sleeping on the job. I don't care who invented it, but I would like to know if the sensors can be used at a 90 degree angle- thats more useful information to someone buying the quirky sensors...
2. Logistics blow. No communication about ship dates, and no plan for success (or failure). 45 hold time isn't ok and then when I do have an email address for a rep, she doesn't respond to my emails.
3. No advanced features. I get designing the "apple" was for the lowest common denominator (my parents) and making it simple, but when the $hit hits the fan like mine did, there is no documentation or way to work around it. So now I have 140 worth of worthless electronics I am going to return.
4. Wireless is wonderful, but you eliminate a TON of problems if you just make the damn thing with a wired port... None of this setup crap. Also, make the reset button the back ACTUALLY reset the thing... apparently it doesn't, or the #1 issue above of documentation is the issue here...

When i initially installed the hub I was impressed, but 1 month later with nothing EVER working- literally, I never sent a single command or automation feature over wink- Im done and its going back...

If anyone knows a good wired hub, wireless sensor based system for simple internet only security, pm me (and the lowes iris is CLOSE, but I dont want to pay for monitoring)...

Reed
 

jmcguire525

Junior Member
Jan 3, 2015
12
0
0
I ended up going with a 21" HP Slate tablet as an additional controller (via the Wink app) due to the cheaper $239 price on Groupon & added functionality through Android apps, but I'm curious about your experiences with the Relay so far. I've been confused about actual standalone functionality of the Relay & it sounds like it's not much better than I figured it'd be. How has your experience been with it so far, other than the light state issue?

So far I've only had experience with lights, I have other things ordered from the black Friday Quirky sale but they keep pushing back delivery dates.

By itself the Relay can't figure out what the lights are doing, it will turn the lights on and then think they are off, and once it gets confused it never can get back on track with what on/off state the lights are actually in. The Hue lights however work great with the Relay since they have their own controller. The Relay also has some static noises coming from the bottom speaker (which doesn't do anything other than click sounds right now and doesn't have a volume control)
 

Scottie Parr

Junior Member
Dec 28, 2014
15
0
0
www.scottparrweddings.com
I am very thankful that my hub, relays, bulbs, power outlet work every day. I really appreciate everyone sharing their frustration stories and very much appreciate ideas for: wired hub and commands working locally (as opposed to cloud only). I hope these all happen. I hope this discussion helps a lot of people vent out their frustrations. I like to read the good with the bad. But I truly believe that there are many more examples of this working than not. If someone buys this and it works, I don't think they are seeking out a non-official forum to share something that works for them. But when it doesn't work, that's when people are looking for answers, looking for help, looking to vent. I came here looking for ideas and inspiration as far as how others are using their automated home. I guess I'm the minority. If/when I have problems, thank you to everyone who has shared their solutions. How many people have posted on this thread, dozens? Hundreds? There must be thousands of sales and I hope that the other 99% not posting here are doing ok... Or find this to help them. I'm trying to not be a fanboy, I just want to shine light on to what gets pretty dark here. These products are a great concept and I hope it becomes what you all dream it can be. Thanks! - Scott
 

MjnMixael

Senior member
Aug 17, 2014
316
4
81
Kaido, you had a Lutron just stop working? Did you call Lutron about it? My whole house is fitted with Lutrons and they aren't showing any issues at all. Given that you and I can't have had Lutrons for more than a few months.. surely there's some sort of warranty.
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
Kaido, you had a Lutron just stop working? Did you call Lutron about it? My whole house is fitted with Lutrons and they aren't showing any issues at all. Given that you and I can't have had Lutrons for more than a few months.. surely there's some sort of warranty.

Yeah, I'm sure there's a warranty...although I don't have the box or receipt anymore & didn't register it :whiste: I just plugged my floor lamp into a non-switched outlet for now since I've been busy doing other things today (i.e. busy doing nothing haha).

I'll disassemble it to check the wiring first. It's a mixed bag tho...I love the Pico remotes, but I hate the flat switch design on the wall. I LOVE the simple one-dollar flip switches. I don't even like those flat-ish rocker switches that everyone uses now...I like the ones that stick out so your finger can find them easily. Given the choice, I'd install the transparent LED industrial switches like I use in my shop all over the house so I could find them in the dark more easily
 

jmcguire525

Junior Member
Jan 3, 2015
12
0
0
Well this is somewhat interesting... I went an re-purchased a hub after returning one thinking my Relay would work fine on its own. The Hub is working great with all lights, but even when they are grouped the lights turn on one at a time.

The Relay would get confused when sending an On or Off signal to the light, sometimes it would tell a light to turn on (and the light would turn on) but then the Relay would instantly go back to thinking the light was off (it would display the orange on status for a split second and then go grey).

The interesting part is that the Relay would turn grouped lights on nearly instantly all at once, much faster than the Hub. Is it possible that the Relay isn't using the Wink servers and is actually the local solution some people want, and just needs bugs worked out?
 

atyoyo

Junior Member
Dec 19, 2014
18
0
6
For every person posting a complaint on this thread I'm sure there are plenty more not bothering but also have complaints. There are things with Wink that are so ridiculously missing or working sporadically that I imagine there is a serious issue with management having development work on this product in a professional manner. Whether it's due to the company being based out of NY rather than Silicon Valley I don't know but that would be my guess.

As a toy and for very basic usage I'm still using this but for anything beyond that I wouldn't trust this product or the company making this at all. There was a comment recently about the light switch not working and their wife being upset. I would not subject my wife nor anyone else with having to deal with a light switch that sometimes works. That's just beyond the pale in my book. Inconveniencing myself, sure, not a problem, inconveniencing my family? No way.
 

brinkbart

Member
Dec 2, 2014
47
0
0
There was a comment recently about the light switch not working and their wife being upset. I would not subject my wife nor anyone else with having to deal with a light switch that sometimes works.


That was Kaido, and it was a Lutron switch. Completely different company.

But your point is solid. Replace the words "light switch" with "shortcuts" or "schedules" or "robots" or "spotter sensors" and you basically have my situation: reluctant to bring any more Wink tech into the house until they've got this good and squared away.

When it doesn't work, I'm the one who looks like the idiot.
 

mcrimm

Junior Member
Sep 3, 2014
17
0
0
I have a Smartthings controller coming Tuesday from Amazon. I don't see adding to my Wink problems any further. Robots don't work over 50% of the time, leviton switches don't show correct state and I see absolutely no progress.

I have 2 switches and 1 dimmer by leviton that will port over to ST.

Mike
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
The interesting part is that the Relay would turn grouped lights on nearly instantly all at once, much faster than the Hub. Is it possible that the Relay isn't using the Wink servers and is actually the local solution some people want, and just needs bugs worked out?

The Relay has a ZigBee radio & supports limited offline functionality, which is something that the Hub does not (zero offline support currently). I like the offline functionality, but I don't like the lack of radios - I spent $50 on a Kidde smart-enabled smoke alarm, kind of lame not to add that (and the other radios) into the unit (for the price). As mentioned earlier, I ended up going with a 21" HP Android tablet for my kitchen instead of a Relay - it can run the Wink app & gives me a nice centralized controller for convenience (I'm usually in the kitchen or family room anyway).
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
But your point is solid. Replace the words "light switch" with "shortcuts" or "schedules" or "robots" or "spotter sensors" and you basically have my situation: reluctant to bring any more Wink tech into the house until they've got this good and squared away.

When it doesn't work, I'm the one who looks like the idiot.

Yup. The only issues I've had lately is really with scheduling, I've pretty much given up on that...it went from kinda-sorta working to not really working at all ever. It was mostly simple stuff, like scheduling my front porch's GE Link Light to turn on & off on a timer.

And yeah...I've got $200+ tied up in my Wink system, so when their cloud service goes offline, I get the family eyeroll
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,522
5,342
136
For every person posting a complaint on this thread I'm sure there are plenty more not bothering but also have complaints. There are things with Wink that are so ridiculously missing or working sporadically that I imagine there is a serious issue with management having development work on this product in a professional manner. Whether it's due to the company being based out of NY rather than Silicon Valley I don't know but that would be my guess.

As a toy and for very basic usage I'm still using this but for anything beyond that I wouldn't trust this product or the company making this at all. There was a comment recently about the light switch not working and their wife being upset. I would not subject my wife nor anyone else with having to deal with a light switch that sometimes works. That's just beyond the pale in my book. Inconveniencing myself, sure, not a problem, inconveniencing my family? No way.

Honestly, I would really love to buy a whole-house system using Wink - blinds, switches, door locks, the works. But I can't have stuff working only 90% of the time, not when it's going to cost me several thousand dollars to upgrade EVERYTHING, when what I have already works 100% of the time (albeit manually).

Part of my problem is that they sell this stuff at Home Depot. When I go to Home Depot, I'm expecting to purchase a vetted product that I can buy, use, and never think about again, whether it's paint or lumber or whatever. Right now, Wink is fiddly. Knowing what I know about both electronics & the smarthome market history, I am willing to cope with the bugs. The difficult thing is that I'm overly enthusiastic about this stuff & really really want it to work, and it's just not there yet. It's just disappointing is all.

Hopefully Wink Hub v2 sports an Ethernet port & offline support...that would make the majority of people's complaints go away, I think. If you could simply plug it into your router & kick off automatic updates, and still work minus the cloud & minus your Internet service, they'd be gold! But alas, I repeat myself :biggrin:
 
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