I'm skeptical of what he told you to be honest. FWIW, my Ecolink still works fine.
I have an Ecolink PIR ( same unit that others have reported working fine). I successfully paired mine a couple of months ago, but within a few days, it unpaired and nothing I do will enable it to talk to my Wink hub. Old news.
But today I called Ecolink to get some help. I found a very helpful engineer who spent a lot of time on the phone with me. He reports that a few have paired, although the Wink hub he has will not talk to his PIR. His next statement stunned me: "Wink has blocked our products". He didn't say that Ecolink is not Wink-certified so it's hit-or-miss, but that Wink explicitly blocks pairing to Ecolink products and demands payment to unblock.
If true (big IF to me), it's nonsensical. Wink's in no position to act like a dominant market leader; their very existence depends on a ecosystem of compatible products. Further, doesn't adherence to the Z-Wave Alliance standards require openness?
OTOH, SmartThings has reached out to them to work cooperatively.
I have an Ecolink PIR ( same unit that others have reported working fine). I successfully paired mine a couple of months ago, but within a few days, it unpaired and nothing I do will enable it to talk to my Wink hub. Old news.
But today I called Ecolink to get some help. I found a very helpful engineer who spent a lot of time on the phone with me. He reports that a few have paired, although the Wink hub he has will not talk to his PIR. His next statement stunned me: "Wink has blocked our products". He didn't say that Ecolink is not Wink-certified so it's hit-or-miss, but that Wink explicitly blocks pairing to Ecolink products and demands payment to unblock.
If true (big IF to me), it's nonsensical. Wink's in no position to act like a dominant market leader; their very existence depends on a ecosystem of compatible products. Further, doesn't adherence to the Z-Wave Alliance standards require openness?
OTOH, SmartThings has reached out to them to work cooperatively.
I'm skeptical of what he told you to be honest. FWIW, my Ecolink still works fine.
If anything, and that's a big IF... Wink isn't asking for money to allow products, they are asking for money to be certified. I highly doubt that Wink is actively blocking products from companies who aren't paying up. But "Wink Certification" could very well be a different story.
Depending on how you perceive it, not actively supporting all zwave devices and only supporting ones which give a kickback is blocking products.
I'm just riding this out until STv2 is out. I'm glad I didn't pay for it.
If anything, and that's a big IF... Wink isn't asking for money to allow products, they are asking for money to be certified. I highly doubt that Wink is actively blocking products from companies who aren't paying up. But "Wink Certification" could very well be a different story.
If STv2 supports that Remotec ZXT-120 Zwave to IR air conditioner controller, that might be enough for me to get it regardless of what Wink does (unless Wink supports it and STv2 doesn't).
Hey gang. Just want to clear something up quickly. Wink in no way blocks any products from working on the Wink platform. We support Z-wave PIR sensors from any manufacturer and it is up to the manufacturer to follow the device class. We do form partnerships with leading brands to go above and beyond the basic spec. When we say that we have "partnered" with a brand or that a product is "Wink certified" with the Wink seal on the package that denotes a deeper level of partnership. We collaborate with those companies to design the experience, complete joint testing, and cross-train our customer support teams.
Side note: With Z-Wave devices, if you run into issues during enrollment, try "excluding" them then re-enrolling them.
Hey gang. Just want to clear something up quickly. Wink in no way blocks any products from working on the Wink platform. We support Z-wave PIR sensors from any manufacturer and it is up to the manufacturer to follow the device class. We do form partnerships with leading brands to go above and beyond the basic spec. When we say that we have "partnered" with a brand or that a product is "Wink certified" with the Wink seal on the package that denotes a deeper level of partnership. We collaborate with those companies to design the experience, complete joint testing, and cross-train our customer support teams.
Side note: With Z-Wave devices, if you run into issues during enrollment, try "excluding" them then re-enrolling them.
Any plans on supporting the Remotec ZXT-120 Zwave to IR air conditioner controller? Pretty please?
Any plans on supporting the Remotec ZXT-120 Zwave to IR air conditioner controller? Pretty please?
Interestingly, that product doesn't have a US version according to the z-wavealliance website. It's built for the European Z-wave frequency. It is a Zwave Thermostat though. http://products.z-wavealliance.org/products/715
Edit: actually the site lists multiple region versions. It just only shows up as an entry under Europe.
matt-wink: Nice to see a Wink presence on this forum, which seems to be the closest thing to a real community forum for Wink. Can we expect to hear from you on a regular basis? I have found telephone support from wink to be good, but a forum presence would help greatly.Hey gang. Just want to clear something up quickly. Wink in no way blocks any products from working on the Wink platform. We support Z-wave PIR sensors from any manufacturer and it is up to the manufacturer to follow the device class. We do form partnerships with leading brands to go above and beyond the basic spec. When we say that we have "partnered" with a brand or that a product is "Wink certified" with the Wink seal on the package that denotes a deeper level of partnership. We collaborate with those companies to design the experience, complete joint testing, and cross-train our customer support teams.
Side note: With Z-Wave devices, if you run into issues during enrollment, try "excluding" them then re-enrolling them.
Hello again. Thanks for the warm welcome. Yes, I'll pop in and out of here occasionally. I lead marketing for Wink and I'll pull in other technical members as needed. We appreciate your support and interest in Wink!
The Z-wave to IR minisplit controller is not an active product although it is really interesting and we met with a large HVAC manufacturer last week to discuss ideas.
Amazon carries it here in the US. Apparently Vera does fully support it but as of today, ST and Wink don't.
We are aware of a disruption in wink service & connectivity. Team is working to resolve. Status can be monitored at http://status.winkapp.com