Yeah, I've made fun of Ben Kaufman before, but he definitely was outstanding in this situation.
I have, too. I said he was immature. But somehow you can just tell he's passionate about his company and the customers that will KEEP him in business.
Yeah, I've made fun of Ben Kaufman before, but he definitely was outstanding in this situation.
Everything seems to be back to normal, I ended up re-pairing all 7 GE Link bulbs. I also had to redo 2 robots that had GE Bulbs in them.
A tip on pairing GE bulbs: If you have trouble pairing where the bulb is located, use a cheap poyrtable lamp(with no shade or a plastic shade) and pair it by the hub and then put it in it's regular location.
This is the only way I can pair a bulb in my house (GE or Cree). No matter what I do, only my sons cheap desk lamp will pair bulbs. No other fixture in my house will allow pairing. Bulbs work in any fixture after pairing
If anyone here needs a step-by-step walk-through of how to get their Wink Hub back online after the debacle, please PM me on Anandtech or e-mail me at immahelpuwithwink@outlook.com.
Unless you have a stupid ISP-provided modem/router that doesn't let you change your DNS, I can probably have you up and running in mere MINUTES!
Edit: No, I do not work for Wink. Please stop asking.
Also, we have learned that it is harder than expected to give a $50 Wink gift card to affected users in a quick and controlled manner. We apologize for this and stand behind our promise. If you had an affected hub and have not received your code- please email hubcard@wink.com from the email address associated with your Wink account.
We are incredibly sorry for the magnitude of this weekend’s issues. We know it takes a lot to earn your trust and fully expect that we’ve lost a great deal of it over the last 24 hours. We hope to move quickly to regain your faith in our platform.
We are available always at 1-844-WINKAPP , or on twitter @thewinkapp
Since just about everything on wink.com is "Temporarily Unavailable" I'm not sure how useful those gift codes are going to be but oh well.
If anyone here needs a step-by-step walk-through of how to get their Wink Hub back online after the debacle, please PM me on Anandtech or e-mail me at immahelpuwithwink@outlook.com.
Unless you have a stupid ISP-provided modem/router that doesn't let you change your DNS, I can probably have you up and running in mere MINUTES!
Edit: No, I do not work for Wink. Please stop asking.
I always advise family and friends to reject those isp modem/routers because the companies refuse to give the customer control over them.
Also around here Comcast charges about $8 a month for the privilege. They also open them up as a hotspot for other customers to use.
This is exactly why I told them to F themselves with their $8/month router and bought my own Motorola Surfboard 6121 on Amazon for $40
If you were able to reconnect your Wink HUB & don't need to ship back for repair, pls submit your email address here: http://*******/1Ho3qTk
Yep me too. It's like throwing money away if you rent from them. Plus give them control over your DNS/ No port forwarding/ etc.
No Comcast dns hijacking for me
I didn't actually know that was a thing. Our old modem went out and they showed up with this thing. I don't even use the wireless cause my existing router works just fine. I'll see about getting a dedicated cable modem and send this thing back now that I know!