This is what I bought from Wink:
Your Order 19/04/2015
Thank you for placing your order with Wink. This email is to confirm your order has been placed successfully, and will be processed & shipped to you soon.
1x Wink HUB / $0.00
1x GoControl Premium Home Security Suite / $100.00
This was marketed as a very good home security solution integrating the wink hub with security(door, window and siren) components from GoControl. I installed the system and it was working correctly before I left on vacation. Away from home I found the wink hub inactive when I checked it on the iphone app. When I returned home I was able to get the system back online with the good help of the Wink techincal support. Recently, I installed a new wifi router and updated the wifi link on the Wink hub. after a couple of days of good operation, the hub suddenly showed a violet light and the iphone app showed that the hub was disconnected. I waited for two days for this to correct itself, but it did not. I contected Wink tonight and got very good technical support again. The Wink Hub had to be reinstalled as new in order to work again.
I expressed concern that the Hub had required me to perform onsite recovery operations twice since I had recieved it. I was bumped up the supervisor chain a couple of times as techs struggled to sucessfully address this issue. As I travel as much as 3 months at a time, I said that this was not acceptable performance.
The final answer I recieved was totally astounding. I was told that the Wink was essentially a backup to a fully wired security system such as ADT. I was shocked. I bought this system because of claims that it could monitor doors, windows and motion detectiion and inform me of any intrusions. Then I would notify my constable who is in the subdivision and will deal with intrusions.
I also expressed dissapointment that this system did not function as advertised and that now the story was being changed to a backup system that does not always work.
Buyer beware!!
Your Order 19/04/2015
Thank you for placing your order with Wink. This email is to confirm your order has been placed successfully, and will be processed & shipped to you soon.
1x Wink HUB / $0.00
1x GoControl Premium Home Security Suite / $100.00
This was marketed as a very good home security solution integrating the wink hub with security(door, window and siren) components from GoControl. I installed the system and it was working correctly before I left on vacation. Away from home I found the wink hub inactive when I checked it on the iphone app. When I returned home I was able to get the system back online with the good help of the Wink techincal support. Recently, I installed a new wifi router and updated the wifi link on the Wink hub. after a couple of days of good operation, the hub suddenly showed a violet light and the iphone app showed that the hub was disconnected. I waited for two days for this to correct itself, but it did not. I contected Wink tonight and got very good technical support again. The Wink Hub had to be reinstalled as new in order to work again.
I expressed concern that the Hub had required me to perform onsite recovery operations twice since I had recieved it. I was bumped up the supervisor chain a couple of times as techs struggled to sucessfully address this issue. As I travel as much as 3 months at a time, I said that this was not acceptable performance.
The final answer I recieved was totally astounding. I was told that the Wink was essentially a backup to a fully wired security system such as ADT. I was shocked. I bought this system because of claims that it could monitor doors, windows and motion detectiion and inform me of any intrusions. Then I would notify my constable who is in the subdivision and will deal with intrusions.
I also expressed dissapointment that this system did not function as advertised and that now the story was being changed to a backup system that does not always work.
Buyer beware!!