Dr. Zaus
Lifer
- Oct 16, 2008
- 11,764
- 347
- 126
hey jpishgar
The Moderation discussion? yeah waste of time and resources. There is no possible way to have a meaningful discussion about the site because the moderation is a issue. When you bring it up you get infracted or banned.
for shits and giggles if you can read "change of culture" thread.
My suggestions did not lead to an infraction:
Change Requested: Allow users to designate their own custom user titles
Why: It is currently possible but no means of 'earning' it is listed
Change Requested: Bans limited to one year except for spammers
Why: People change, perspectives change, tempers calm down. I've lost a number of people that I consider friends because of the permanent banning policy.
Change Requested: Paid moderation
Why: When someone is paid to do the job they become servants of the community; there is no "respect" due to them, as moderation is their job, not labor they are giving away. For example, the amount of power give to a stewardess is amazing, but she still acts like her job is customer service.
Change requested: Ability to have a temporary/different forum handle for L&R
Why: Over the (nearly) decades we've all gotten to know each other quite well; If I say on L&R "My wife cheated on me" someone could figure out who I am and it could cause her problems.
Change requested: A legitimate means of reporting a moderator for abuse which gets to the ears of someone interested in retaining membership
Why: Procedural justice, the sense that the way we do things is fair for everyone, is essential to maintaining a general sense of openness and fairness.
With this many people, there should be some sort of mission for the forums; a vision for where it is going; and a set of values that it adheres to. Further it should be run more strategically: New products should be introduced that meet current needs/demands; and people who use the forum for something unexpected should not be repressed but seen as bringing an opportunity to serve a new market.
It's clear that if a CSR is being insulted on a forum they are not likely behaving like a CSR. Further, when the CSR establishment starts punishing the customers for being unhappy 'the wrong way' with the customer service there's something systemically wrong. But the culture of moderation here is NOT that of customer service but of politeness-police that enforce social norms: where the greatest law is "do not be impolite to the politeness police."
My suggestion that the new owners change this situation didn't involve breaking the current politeness law; therefore I believe it will be much more likely to lead to the change I'm seeking. If you start to insult the current group of volunteers then you create an 'in group' which is going to include the new ownership, and an 'out group' of those doing the insulting whom are going to just look like juveniles from the perspective of new ownership. Which means even good ideas will not get through, because ownership and volunteers will necessarily become insular.
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