Why isn't Gigabyte handling the returns/exchanges directly like ASUS?
The problem I am having is that the people at TigerDirect.com are not very knowledgeable or helpful.
I have called twice. The last time, the CSR told me my only option is to return the Gigabyte motherboard for a refund.
The problem is that I am using it as my main work computer. I explained that to them. I explained that I do not want to be without a computer until April, best case. TigerDirect's response was that I only had 30 days to return the defective motherboard.
Then he said, "We can do an exchange, but we don't have anything to exchange it for right now. But when the new replacements are available we can ship that to you." Great, I am thinking. but then I ask, "But the replacement motherboards will not be available in 30 days." The CSR says, "Oh, well in that case, I will send you a return shipping label now so you can return the board before 30 days. Then we will ship you the replacement when it becomes available."
WTF!! That's the exact reason why I DON'T want to return the board right now. I tried to explain this to the CSR, but he got completely confused and said, "Well, let me just issue you a refund and you can send the motherboard back. Problem solved!" Huh?
This conversation went around and around as I tried to explain to him the issue of being without a motherboard until April. He said, "Oh it won't take more than 30 days. Don't worry about it." WTF?! Finally he checked with someone else and came back and said, "Oh, I guess it will take more than 30 days. I will send out a return shipping label to you now so you can return the defective board. But the shipping label will expire in 30 days."
Really? Am I being Punk'd?
So much for TigerDirect. Why can't Gigabyte step up and let us get replacements directly rather than dealing with the idiots at the retailers.
Someone please let me know I have another option.
Thanks,
-Darin