rr is ok, but dont expect their tech support to be much help when something goes wrong
typical anantomy of a rr tech support call:
*call 1877twcfast*
*hold for stupid intial recordings, hit appropriate buttons*
*your tech support call is now being routed to a national call center in canada* (of course they dont tell you this, its rr customer common knoweledge)
*you are put on hold for 15 minutes waiting for a canadian tech. of the 15 minutes, a 10 minute recording is played for your listening enjoyment. it explains that people with windows nt need to download a patch from (and they spell this site out, letter by letter, like were idiots) w-w-w-.-m-i-c-r-o-s-o-f-t-.-c-o-m. you should be aware that code red is clogging up our servers and creating latencty. blah blah blah....tirade continues.
15 minutes later
ok, now at this point you get the canadian tech asking for all your billing info and junk. he tells you to "power cycle your modem". pull the plug for 15 sec and then plug it back in. you could have done this 10 times already but they tell you to do it again anyways. then they tell you some crap that they need to create a ticket number, take another 5 minutes filling it out, and dosnent help you much. they'll tell you to keep power cycling the modem and wait 5 minutes, basically a stall manueuver to keep you from calling back. if youre lucky he hands you off to a local technician and they actually know whats wrong with the network and can tell you if a car crashed into the local node, if theres a power outage, or if a squirrell chewed through one of your cable drops (squirrells can actually chew through coax cable) etc...they schedule techs to come help you and to see if theres a physical problem with the cable.
other than the awful runaround tech support (a good idea is to call the local number and get them to switch you direct to the local techs.....that saves me about 30 min a call and usually somebodys available immediatley) they're pretty much ok imho.