We appreciate the feedback and apologize if some of our agents are providing inaccurate information.
We know that there have been retail advertisements which refer to product lifetime, and there have been requests here for a longer opportunity to purchase lifetime before it's discontinued. As a result, we have decided to offer product lifetime as a subscription option through 4/15/06, even for those that have purchased since 3/15 (you do have to call to activate lifetime service though, and lifetime is not applicable for systems purchased via a bundle plan).
Our customer service team is being updated today, so please wait until later today or tomorrow and call back once the message has been delivered to all the agents.
Cheers,
Pony
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TiVo Product Marketing