Brought to you by Citrix GoToManage.
GoToManage is a comprehensive, cloud-based solution for remote support and monitoring. (View our recent post with the full GoToManage overview). There are a bunch of features to help IT pros tackle the diverse challenges of today's IT infrastructure and the demands of running an efficient and effective help desk. But when it comes down to it, what is it that makes GoToManage an IT professional's top choice?
Live and Unattended Remote Support
With the ability to turn a support call into an online support session with two-way screen sharing in just one click, GoToManage is a simple live support tool that saves time. And, with the free GoToManage for iPad app, it's even easier to do this from anywhere. GoToManage also provides you with simple-to-deploy unattended access to servers and workstations.
“One of the best features of GoToManage is that it gives us the ability to offer secure, remote and unattended support of our customers’ computers. This is vital because it allows us to connect and fix problems in a timely manner, even if the end user is not available to work with us,” says Christopher Dottavio, director of customer services at ID Networks, Inc.
Proactive Alerts
When important activity occurs, GoToManage will alert you based on thresholds you define, such as disk space falling below 10 percent or a service stopping. You're in charge of what warrants an alert and how you're alerted, then GoToManage makes sure you'll always have the information before it becomes critical.
Real-time Inventory of Hardware and Software
GoToManage gives you centralized information and control of servers, networks and devices in real time. You'll always know exactly what you have on your network along with the configuration details of each device and its software. Optimize server performance, thanks to custom charts and dashboards.
This post is sponsored by GoToManage. Try GoToManage free for 14 days and see how easy it is to take control of your network, computers and servers.
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