Okay... I've had my laptop since July 03, and a few weeks ago it started overheating. So I called Toshiba Repair and they said they would look at it, and also replace the system board, because I was saying that the life expectancy of the laptop has gone down cause it was about 200F constantly.
So I send it out June 1, and they got it June 4, and they said that the video card was damaged, causing the overheating. So they had to replace the system board to fix it. However, it was on backorder.
So I wait forever, and they keep delaying the date they will receive it. On June 15, they finally receive the system board. For my complaining so much, they offered to give me $100 Toshiba credit, however, I said that I rather have a new keyboard, since the keys on mine were all worn down due to use of a year, and they agreed to replace it for no cost.
So they are replacing the systemboard, and they damage my dvd burner during the installation. Now the sytem board is working, but the DVD drive is damaged. Those too are on backorder, and have an even longer ETA. They estimate them to get in on June 24.
I complained that they damaged my laptop, however they refused to replace the whole laptop. All they offered me was $50 Toshiba credit. I refused it, because I felt $50 was no justification for them taking so long to receive and repair and damage the part in my laptop. If i use that $50, I will most likely have to add additional money plus shipping for anything I order from them, and theres no reason for me to spend more money on something I wasn't planning to buy in the first place.
Has anyone had any issues with the repair center there? They seem to be taking all the time they need, and theres really nothing I can do about it. They can take all the time they want, and I have no option other than to sit back and wait. Very annoying...
So I send it out June 1, and they got it June 4, and they said that the video card was damaged, causing the overheating. So they had to replace the system board to fix it. However, it was on backorder.
So I wait forever, and they keep delaying the date they will receive it. On June 15, they finally receive the system board. For my complaining so much, they offered to give me $100 Toshiba credit, however, I said that I rather have a new keyboard, since the keys on mine were all worn down due to use of a year, and they agreed to replace it for no cost.
So they are replacing the systemboard, and they damage my dvd burner during the installation. Now the sytem board is working, but the DVD drive is damaged. Those too are on backorder, and have an even longer ETA. They estimate them to get in on June 24.
I complained that they damaged my laptop, however they refused to replace the whole laptop. All they offered me was $50 Toshiba credit. I refused it, because I felt $50 was no justification for them taking so long to receive and repair and damage the part in my laptop. If i use that $50, I will most likely have to add additional money plus shipping for anything I order from them, and theres no reason for me to spend more money on something I wasn't planning to buy in the first place.
Has anyone had any issues with the repair center there? They seem to be taking all the time they need, and theres really nothing I can do about it. They can take all the time they want, and I have no option other than to sit back and wait. Very annoying...