Don't think the CC company is going to reverse the charges, when the company offered to take the merchandise back and refund your $!
Here's the reply I got from BUY.COM:
Hello Geoff,
Thank you for contacting us at buy.com, the internet superstore.
We apologize for any problems you experienced regarding order #8674219.
Unfortunately, we are unable to provide parts of a product to you since
we do not pack the products.
We can offer you two alternatives. The first and most recommended
alternative is to contact the manufacturer for the item(s) they did not
include with the product. For the manufacturer's phone number email, or
web site address, please visit our technical support at
http://buy.service911.com/buy/content/ProductSupport.asp.
The second alternative is to return the product to us for either a
credit or a replacement of the same product. To return a product,
please
read our return policy at
http://www.us.buy.com/corp/support/returns/.
For future reference, please visit buy.com Customer Support, located at
https://www.us.buy.com/corp/support
Within our Customer Support Center, you will find a wealth of
information concerning your current order status, order history,
buy.com
account information, as well as answers to frequently asked questions.
Thank you for shopping at the internet superstore.
buy.com
Customer Support Team
If you would like to ask an additional question, please use this link:
https://www.us.buy.com/corp/support/email/default.asp?subject=followup
Original message follows:
-------------------------
I received my order and only received the bare DVD
Drive, no Hollywood Decoder card or software!
The webpage clearly states that it is a:
DVD-ROM Drive/Decoder Card Bundle:
http://www.us.buy.com/retail/product.asp?loc=101&sku=10250639&PageFormat
=3
I hope that you can get me the rest of the package
that I ordered quickly, I need it working ASAP!
Thank you!
~Geoff