Tracking evga step-up from 7800 to 7900

[Navid]

Originally posted by: namityadav
Yeah .. if you want to change your card, you need to cancel (Call them to cancel) and apply again.

Or, you can just log in and cancel it yourself.

 

[GTaudiophile]

Originally posted by: videopho

Originally posted by: GTaudiophile
EVGA has had my old card since Wednesday. Still no replacement in the mail

What makes you to ship your card to eVGA first? I don't understand. Otherwise it sounds llike eVGA is screwing you around.

You have to send eVGA your old card (7800GT) with a special RMA label. Once they get, they send you the new replacement (7900GT).

 

[DefRef]

Final rundown of the timeline, with the addition of when they got it:

3/9 - Applied for Step-Up (7800GT->7900GT)
3/17 - Received notice that my number was up and sent PDF of invoice.
3/20 - Received notice that my RMA was a go and I was set to send back card.
3/23 - Sent it via DHL, the cheapest way possible. ($8.50 - ETA 3/29)
3/27 - Card received by eVGA. (2 business days! Not bad for going cheapest way possible, eh?)
3/28 - Received notice that new card was shipped by eVGA.
3/31 - Received Stepped-Up 7900GT CO.

Unless I get home and find that they've sent a pooched card or the wrong model, I have very few complaints about the process. Despite being slammed out of the gate with requests, it only took a week to start moving on the queue and a day to approve my proof of purchase and turn the card upon receipt. The only delay was on my part because I didn't have the card packed up and ready to ship as I should've.

Of course, I didn't need to rush because I had the luxury of a 2nd card to tide me over. If I was unable to do that and was without the use of my computer for 10 days, I'd be pretty crabby. I guess the reason they don't want to do the "charge for the new card and credit the cost back upon receipt of the old card" method is that it leaves them open to charge-backs, extra charge processing costs and complexity. Instead of messing with all that, they do it this way which is a PITA for us, but allows them to do it in the first place. Would people prefer that they didn't offer this sort of thing at all? Didn't think so. Me <3 eVGA.

 

[pcmax]

Originally posted by: DefRef
Final rundown of the timeline, with the addition of when they got it:

3/9 - Applied for Step-Up (7800GT->7900GT)
3/17 - Received notice that my number was up and sent PDF of invoice.
3/20 - Received notice that my RMA was a go and I was set to send back card.
3/23 - Sent it via DHL, the cheapest way possible. ($8.50 - ETA 3/29)
3/27 - Card received by eVGA. (2 business days! Not bad for going cheapest way possible, eh?)
3/28 - Received notice that new card was shipped by eVGA.
3/31 - Received Stepped-Up 7900GT CO.

Unless I get home and find that they've sent a pooched card or the wrong model, I have very few complaints about the process. Despite being slammed out of the gate with requests, it only took a week to start moving on the queue and a day to approve my proof of purchase and turn the card upon receipt. The only delay was on my part because I didn't have the card packed up and ready to ship as I should've.

Of course, I didn't need to rush because I had the luxury of a 2nd card to tide me over. If I was unable to do that and was without the use of my computer for 10 days, I'd be pretty crabby. I guess the reason they don't want to do the "charge for the new card and credit the cost back upon receipt of the old card" method is that it leaves them open to charge-backs, extra charge processing costs and complexity. Instead of messing with all that, they do it this way which is a PITA for us, but allows them to do it in the first place. Would people prefer that they didn't offer this sort of thing at all? Didn't think so. Me <3 eVGA.

That sucks(for me) they received my card on the 27th also and STILL NO shipment email for a 7900GT CO!
WTH, now officially in the dissappointed column.

 

[Ryan Norton]

Still #128 for 7800GTX-->7900GTX non-uber OC whatever. The $499 one. Been #128 for a week... the approx. 1 week between putting your card in the mail and receiving one back is better than I expected, though certainly nowhere NEAR Newegg's efficiency (ordered new RAM $4.99 UPS 3 day shipping this past Sunday, shipping Monday morning and arrived Tuesday... WOW).

 

[pcmax]

Originally posted by: Ryan Norton
Still #128 for 7800GTX-->7900GTX non-uber OC whatever. The $499 one. Been #128 for a week... the approx. 1 week between putting your card in the mail and receiving one back is better than I expected, though certainly nowhere NEAR Newegg's efficiency (ordered new RAM $4.99 UPS 3 day shipping this past Sunday, shipping Monday morning and arrived Tuesday... WOW).

Don't count on it. Mine is looking like 2 weeks now, CSR said not yet but they are trying.

 

[compnurd9]

I am getting pissed too they have had my card for 3 days now and i have heard squat getting ticked

 

[aniruddha23]

Still at # 6 in the 7900 GT queue (past 7 days now)

In other news I got my X1900XT from Dell

 

[cubalis]

for those who are mad at them not shipping your card promptly, try calling tech support (24/7). I was told to call them after 3 days if I didn't get a shipment email, so I did, and found out the card was shipped 2 days earlier but the info wasn't updated. Don't have the card yet (damned customs purgatory), but I should see it early next week.

 

[GTaudiophile]

I'll call Monday evening if there is no status change between now and then.

 

[pcmax]

Originally posted by: cubalis
for those who are mad at them not shipping your card promptly, try calling tech support (24/7). I was told to call them after 3 days if I didn't get a shipment email, so I did, and found out the card was shipped 2 days earlier but the info wasn't updated. Don't have the card yet (damned customs purgatory), but I should see it early next week.

Been there done that and no go.

 

[malph18]

I don't mind waiting, as long as I get a working card. They received my card on the 29th and I haven't heard back from them. I'm still running my 6800 so no worries for me, the new motherboard is waiting by my desk for it's new set of legs! 7900 GT CO SC, that cost me .99.

 

[aniruddha23]

Looks like someones working saturdays.

Just got my Step Approved for the EVGA 7900 GT.

Was at # 6 for more than a week. Got bored and got a X1900XT instead. Am just gonna complete the step up and sell off the EVGA.

 

[videopho]

I am still waiting for a gtx SC version. I was in #269 more than two weeks ago. last check #231. It will be a looooonnnnnnnnnnng wait!!!!!

 

[imported_importpsycho]

wow, i signed up almost two weeks ago and I didn't even get queue yet

 

[aniruddha23]

Originally posted by: importpsycho
wow, i signed up almost two weeks ago and I didn't even get queue yet

Go through the previous pages on this Thread. You may just find out that u already are in queue.

 

[Navid]

Has anybody been able to figure out if other than the heat sink there is any other difference between this and this?

I know that the frequencies are different. But, is it because the chips are faster on the CO or is it just because of the better CO cooler?

If you change the cooler on both to an after market one, is the cheaper one the way to go, or is the faster one still going to be faster even after placing a better cooler on them?

 

[imported_importpsycho]

Originally posted by: aniruddha23

Originally posted by: importpsycho
wow, i signed up almost two weeks ago and I didn't even get queue yet

Go through the previous pages on this Thread. You may just find out that u already are in queue.

i dont see it....



what do evga do with all the used card?

 

[namityadav]

go through the previous posts .. all your questions are answered multiple times

 

[Navid]

Originally posted by: namityadav
go through the previous posts .. all your questions are answered multiple times

There are 24 pages! Most of it posts on when someone sent their card and when they got the step-up and how long they had to wait ....
Like a diary!

I can start another thread and ask the same question. I guess that would be a better approach if the alternative is to read your 24-page diary!

 

[lein]

Sigh... position 369 for 7900GTX SC. Any guesses how long it will take for me to get my new card?

 

[TheRyuu]

@lein
Here's your fixed rig link:
http://www.anandtech.com/mysystemrig.aspx?rigid=31818

 

[lein]

Originally posted by: wizboy11
@lein
Here's your fixed rig link:
http://www.anandtech.com/mysystemrig.aspx?rigid=31818

Thanks, didn't even know that it wasn't working

 

[aniruddha23]

Originally posted by: Navid

Originally posted by: namityadav
go through the previous posts .. all your questions are answered multiple times

There are 24 pages! Most of it posts on when someone sent their card and when they got the step-up and how long they had to wait ....
Like a diary!

I can start another thread and ask the same question. I guess that would be a better approach if the alternative is to read your 24-page diary!

The queue thing is probably the most common question asked so many times that its just not worth entertaining every new guy. Maybe u should try creating a new post and get flamed for not using something called "SEARCH"

 

[Navid]

Originally posted by: aniruddha23

Originally posted by: Navid

Originally posted by: namityadav
go through the previous posts .. all your questions are answered multiple times

There are 24 pages! Most of it posts on when someone sent their card and when they got the step-up and how long they had to wait ....
Like a diary!

I can start another thread and ask the same question. I guess that would be a better approach if the alternative is to read your 24-page diary!

The queue thing is probably the most common question asked so many times that its just not worth entertaining every new guy. Maybe u should try creating a new post and get flamed for not using something called "SEARCH"

Yes, I can do that. Or, you can read my post to see that I was not asking about the queue!