I'm insured through them for both auto and home. Haven't had to use the home part, but I did have an accident back in December '07 (other driver's fault).
I can't say that I was overwhelmingly ecstatic about their service, but it was ok. Although, I've never been in an accident/had a claim before, so I don't have any basis of comparison. The most annoying thing was that I had to talk to so many different people. Brenda from claims, Joe from total loss, Jack from settlements, Douche the assessor......etc..... But it may be like that for other companies too <shrug>
All in all, they had the best price from a major insurance company (no 1-800-Safe-Auto) in my area (Alpharetta, GA). I doubt you would be disappointed in them. How's their price compared to others?