Trying to compose an IT Dept. Survey...

[NathanBWF]

I've been the IT Manager for my company for just over one year. I'm in the process of creating a survey that I want to send out to all of the employees to gather feed back on how we're going as an IT Department, as well as if there is anything that they'd like to see implemented (IT wise) that would help them do there jobs.

I've got about 8 questions but can't think of any other good ones.

So fellow IT folk, what kind of questions would YOU ask your coworkers?

 

[TreyRandom]

How much money would you or your department be willing to pay to upgrade to "Premium Support"? :thumbsup:

 

[buck]

Read the OP wrong, disregard.

 

[se7en]

1. All your base are belong to ____________ ?
2. When ghosts haunt your computer who you gonna call _________ ?

Ok seriously though may want to try the 1-10 approach so you get a feel for where your at as of right now. Then if you repeat the survey in a year you will have solid numbers to see where you have improved and what still needs to happen.

-Have you had an issue in the past "x" months where you needed to contact IT support?
-How quickly was the issue resolved 1-10
-Do you feel the problem / solution was fully explained to you 1-10
-How were you treated by the tech either on the phone, email or in person 1-10

things like that.

 

[JeffreyLebowski]

MOVE!!!! Yes/No?