Here is what I received on 12/31 in response to a query to CC (PRIVATE INFO DELETED):
====================
Dear XXX:
Thank you for visiting circuitcity.com regarding MSN Dollars.
I would like to confirm that our Customer Support Department has received
your message and we are currently researching this issue. Your comments
are being reviewed with the Customer Support management team who will be in
contact with you shortly.
Sincerely,
Lance Nickel
Customer Support Coordinator
Contact ID Number 443546579
**************************
On December 28 2002 at 15:32:31 EST
ccity@billhatcher.net wrote:
>
>
> **************************************************
> * Email from circuitcity.com eCommerce Website *
> **************************************************
>
> EMAIL_ADDRESS:
ccity@billhatcher.net
>
> DATE_SENT: 12/28/2002
>
> TIME_SENT: 03:31:16 PM
>
> SENDER_NAME: XXX
>
> SELECTED_OPTION: Web/ECommerce
>
> PHONE_AREA_CODE: XXX
>
> PHONE_EXCHANGE: XXX
>
> PHONE_BASE: XXXX
>
> PHONE_EXT:
>
> MESSAGE: Order Number: XXX
> Order Date: 12/22/2002
>
> The above order was placed as indicated for in-store pickup at Colonial
> Heights, VA. The item was picked up on 12/23 without incident.
>
> HOWEVER, I paid for this order with MSN Wallet, which qualified me for a
> 20% rebate in the form of MSN DOLLARS and there IS a problem with that.
> While the transaction met all criteria for receiving the credit to my MSN
> Dollars account, I have never received the credit. Earlier in the month
I
> made 3 similar purchases from Circuit City using this method and
everything
> is as it should be with those.
>
> Subsequent to this order I have contacted your Customer Service by phone
> with no results. The first lady initially had no idea what I was talking
> about, but after some research told me there "was a problem with the
system
> and the funds should show up in my account by 12/26."
>
> When that did not happen, I contacted CS again and was told that the
above
> was not true, and that it took a full FIVE days for it to show up.
>
> It is now SIX days, and late in the afternoon, and the MSN DOLLARS are
> STILL not in my account.
>
> I would appreciate someone looking into this and letting me know what is
> REALLY going on. Plese do NOT respond by asking me to contact MSN; it is
> up to the participating retailer to get this credited, not MSN, and they
> will take no action. Documentation has to come from CC.
>
> Just FYI, I know at LEAST a dozen people who have exactly the same
problem.
> CC is generating a fair amount of ill will with this.
>
> Thanks for any assistance.
=====================
I prefer to do my bitching by email rather than telephone so there is a record available.