- May 21, 2001
- 25,214
- 3,632
- 126
Update: Called into Time Warner twice today. Got the 2 mb/s advertised rate for $14.99 (and finally the internet speed test is actually getting me 2 mb/s). Thank you MJ at Time Warner!
The first customer service rep was very rude. He insisted that I choose between a downgrade, upgrade, or cancelled service. I said I wanted none of the above. He insulted me multiple times saying that I had to choose and that I couldn't keep the same service at a lower price. Finally got past him by asking to be downgraded (from their lowest speed, I don't see how a downgrade is possible). But he got me transferred to MJ. She was a gem. She also had an error and took 3 hours to fix it. But she got it done.
http://www.speedtest.net/my-result/3341488466 Double the download speed at 40% of the new price that I would have gotten next month!
The first customer service rep was very rude. He insisted that I choose between a downgrade, upgrade, or cancelled service. I said I wanted none of the above. He insulted me multiple times saying that I had to choose and that I couldn't keep the same service at a lower price. Finally got past him by asking to be downgraded (from their lowest speed, I don't see how a downgrade is possible). But he got me transferred to MJ. She was a gem. She also had an error and took 3 hours to fix it. But she got it done.
http://www.speedtest.net/my-result/3341488466 Double the download speed at 40% of the new price that I would have gotten next month!