Yes, I read through the original post properly. However, it still is appears that the original poster believed that the repair would be covered under warranty. Once the laptop was in the shop, Dell informed them that it was not - and then wanted the $260 to return it back. But, if the original poster was clear and up front when contacting Dell by indicating the laptop stopped working after spilling water on it, the Dell representative should have clarified their policy. They should have "flagged" the situation by indicating problems of the nature that was described are NOT covered under the warranty. In this situation, Dell charges a minimum fee of $x.xx. If that had been the case, there would have been no need for this thread. The poster of this thread would have been able to make a decision before sending it in - or, would have been able to ask more questions about the cost of a repair of this nature.Originally posted by: Lucky
Yes, but, the laptop appears to have been sent in on the belief that the repair would be covered under the warranty.
From the orginal post:
About a week ago the notebook was damaged by water leaking onto it, and the notebook was non-functional. This type of damage is not covered by Dell's warranty.
Obviously not the case here.
You're right, it sounds shady to me. But I think what your father did is shady, not what Dell did. The laptop was water damaged. Knowing this, Dell was contacted anyway, even though you've stated it would have been cheaper to repair it somewhere else. I think he tried to pull a fast one on Dell by sending it in for repair, hoping that it would have been covered by warranty.Originally posted by: dwilliu1
I'd love to hear what you all think of this.
My father recently purchased a refurbished Dell Inspiron 8100 notebook, about 5 months ago or so. About a week ago the notebook was damaged by water leaking onto it, and the notebook was non-functional. This type of damage is not covered by Dell's warranty. My father contacted Dell about the problem...
...Plus it would be much cheaper for him to have it repaired some place else...
Originally posted by: wje
Yes, I read through the original post properly. However, it still is appears that the original poster believed that the repair would be covered under warranty. Once the laptop was in the shop, Dell informed them that it was not - and then wanted the $260 to return it back. But, if the original poster was clear and up front when contacting Dell by indicating the laptop stopped working after spilling water on it, the Dell representative should have clarified their policy. They should have "flagged" the situation by indicating problems of the nature that was described are NOT covered under the warranty. In this situation, Dell charges a minimum fee of $x.xx. If that had been the case, there would have been no need for this thread. The poster of this thread would have been able to make a decision before sending it in - or, would have been able to ask more questions about the cost of a repair of this nature.Originally posted by: Lucky
Yes, but, the laptop appears to have been sent in on the belief that the repair would be covered under the warranty.
From the orginal post:
About a week ago the notebook was damaged by water leaking onto it, and the notebook was non-functional. This type of damage is not covered by Dell's warranty.
Obviously not the case here.
Normal practice or not, it's deceiving and it's not how they should treat their customers.
Originally posted by: dwilliu1
You're damn right they should have done it for free.
If not then they shouldn't have the 'send it into us and we'll look at it for you' attitude.
And if they do have that attitude, then they should never fail to mention that it's gonna cost $260 for them to look at it.
That's ridiculous.
Originally posted by: KC5AV
Originally posted by: dwilliu1
You're damn right they should have done it for free.
If not then they shouldn't have the 'send it into us and we'll look at it for you' attitude.
And if they do have that attitude, then they should never fail to mention that it's gonna cost $260 for them to look at it.
That's ridiculous.
WAAAAH WAAAAH!! Stop your bawling you little crybaby. Pop your mama's t|t out of you mouth and grow up. It's better to learn early in life that nobody does anything for free. Dell is a business. They are in the business of making money. Call and speak to a manager and you might get the cost reduced, but there is no way that they should be expected to look at it for free. Your dad was the one who hosed it in the first place. You shouldn't expect to have his mistake fixed for free.
You got by pretty cheap. A lot of times, the mileage charges for the service calls would end up being $40.00 - before any work was started.Originally posted by: wiin
This is normal. I had to pay $40.00 just to have the plumber come in. This is life whether we like it or not.
OK, I'll buy that. However, if it was clearly stated up front what the issues were, Dell should have then still stated what the minimum fees would be. Getting notice of a $260 *surprise* a few days later is not too fun.Originally posted by: Lucky
Originally posted by: wje
Yes, I read through the original post properly. However, it still is appears that the original poster believed that the repair would be covered under warranty. Once the laptop was in the shop, Dell informed them that it was not - and then wanted the $260 to return it back. But, if the original poster was clear and up front when contacting Dell by indicating the laptop stopped working after spilling water on it, the Dell representative should have clarified their policy. They should have "flagged" the situation by indicating problems of the nature that was described are NOT covered under the warranty. In this situation, Dell charges a minimum fee of $x.xx. If that had been the case, there would have been no need for this thread. The poster of this thread would have been able to make a decision before sending it in - or, would have been able to ask more questions about the cost of a repair of this nature.Originally posted by: Lucky
Yes, but, the laptop appears to have been sent in on the belief that the repair would be covered under the warranty.
From the orginal post:
About a week ago the notebook was damaged by water leaking onto it, and the notebook was non-functional. This type of damage is not covered by Dell's warranty.
Obviously not the case here.
I'm sorry but I think he made it clear that he knew it was not under warranty. Note also "My father contacted Dell about the problem, and they told him to send it in for recovery/repair. " Again, he stated he knew it was not covered under warranty. What he specifically told dell is just speculation, I do not see what he told them but it sounds like from what he said that they knew the problem.
Another clueless post.Originally posted by: Snuffaluffaguss
ignorance is not a defense. Its a standard policy and all you crybabies can't take it. Some people on this board think the world is centered around themselves, and everybody owes them something. Dell is going to charge you for looking at something, Since your dad knew the water spillage wasn't going to be covered he should have found out how much non warrenty repairs would cost him. Your fault so suck it up and pay.
One-Year Limited Warranty (United States Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or products purchased through the Software & Peripherals department. Monitors, keyboards, and mice that are Dell branded or that are included on Dell's standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those products purchased through the Software & Peripherals department) are not covered.
During the one-year period beginning on the invoice date, Dell will repair or replace products returned to Dell's facility. To request limited warranty service, you must contact Dell's Customer Technical Support within the limited warranty period. Refer to the chapter titled "Getting Help" or "Contacting Dell" in your documentation to find the appropriate telephone number for obtaining customer assistance. If limited warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. If Dell repairs or replaces a product, its limited warranty term is not extended.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's one-year limited warranty only. For provisions of any on-site service contract covering your system, refer to the separate on-site service contract that you will receive.
Originally posted by: LikeLinus
<<You guys are forgetting that dell never said they would charge him prior to sending it in.>>
Ok the original CSR might have been wrong in not telling him about the charge. But in general CSR are morons and they are just trained monkeys with a list of questions to answers. Placing blame on them as an UNEDUCATED CUSTOMER is a bit lame. It's your job to read the fine print and figure these things out.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
The Dell CSR represents Dell. The problem with Dell's CS is that there is NO accountability for what a CSR tells a customer. If you have an "issue" you talk to a CSR. If it is unresolved and you call back, you have to start all-over-again with a new CSR and your "story". Figure a "real problem" and you will talk to 10 Dell CSRs - repeat your problem 10 times top-to-bottom - and may still never get a "solution" (unless you are "escalated" to a specific manager who will handle your case).Originally posted by: KK
Originally posted by: LikeLinus
<<You guys are forgetting that dell never said they would charge him prior to sending it in.>>
Ok the original CSR might have been wrong in not telling him about the charge. But in general CSR are morons and they are just trained monkeys with a list of questions to answers. Placing blame on them as an UNEDUCATED CUSTOMER is a bit lame. It's your job to read the fine print and figure these things out.
But the original CSR represents Dell and is employed by dell, every customer can't talk to the CEO you know. Therefore what they say or don't in this case is what dell says. Also say I buy dell from some second party person. I run into trouble with it, I think dell would be the best place to go to see what can be done since they initially made it. All I got is their phone number. Keep in mind this is the first contact with dell i have made. I call them up, they sound all helpful and what not, and they say send it in, we'll take a look at it. To me this would indicate that out of cortesy they want to help me. Why wouldn't they. So far I am not aware of any Agreements or anything other than an address to ship to so they could fix it. Never mentioning a price to just check it out. Then you know how the rest of the story goes. At no point was aware of this charge. I maybe a Uneducated Customer, but how would one be an educated customer if no one told him the proper procedure and pricing scheme.
KK
Your "argument" is beyond void.Originally posted by: Kjazlaw
um, apoppin, your whole argument is void. the warranty doesn't cover the damage.
this whole document you've copied and pasted has to do with the one year warranty. it seems to me that your post is the clueless one. the original poster KNEW that the work was not covered in the warranty. while the CSR should have informed them of the cost (which is too much, IMO), the "victim" should have also asked.
YES. By law, a business is held to a HIGHER standard than a customer.Originally posted by: Kjazlaw
apoppin: so is it to be assumed that there is no diagnosis fee because it's not "meticulously spelled out?"
Originally posted by: Kjazlaw
apoppin: so is it to be assumed that there is no diagnosis fee because it's not "meticulously spelled out?"