They got places to go too. This is not their problem, this is the airline's problem.
it's already costing them $Millions$ in bad PR and goodwill lost.I'm sure they will settle but I doubt it will be for millions. But it sure will be more than $800 or even $2,000.
They could have actually hired the appropriate number of people to begin with, rather than relying on no-shows for a flight to get their own people from A to B (which is what they did in this case). None of this garbage would have happened if they didn't overbook.
huh? then who in their right minds would give permission?And as an added bonus, military training instructors cannot touch you without your authorization first (or at least couldn't in 2006).
But that's predicated on the police having a good reason for their actions. The police can't just do whatever they want, or whatever United tells them to do. If he was threatening the staff, then this kind of response would be appropriate. In this case though, he simply refused to give up a seat he paid for. It was United's fault that they sold a seat they needed for their staff, so it's United who should be responsible for offering whatever it takes to get someone to voluntarily give up their seat. Surely if getting their staff to another airport was so important, they could have offered significantly more before it made more sense to leave the staff behind rather than pay more.
According to United's Contract of Carriage Document they clearly define how and why a passenger can be denied boarding. Nowhere does it say anything about removing a boarded passenger because of overbooking, I think this guy has a legit case above and beyond the video because United didn't follow their own contract.
Does anyone else find it typical that with all the people screaming bloody murder and videoing it, and yelling at the police pulling the guy off...
that NOBODY on the entire fucking plane stepped up and said "Leave him be. I'll get off."
?
huh? then who in their right minds would give permission?
Even if it was overbooked this should have been handled at the gate and none of this would have happened.
what did pepsi do?PEPSI: We made the biggest PR blunder of any major company this year.
UNITED: Hold my beer.
This is pretty much their normal practice and I dont see why people put up with it.
The thing that really bothers me here is United is always overbooking flights. This is pretty much their normal practice and I dont see why people put up with it.
The officer who forcibly removed the United Airlines passenger Sunday night at O'Hare International has just been placed on leave pending an investigation.
The Chicago Department of Aviation said Monday that "the incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department."
It's unclear which officer the CDA is referring to ... but videos from multiple witnesses on the plane show a man in plain clothes violently grabbing the passenger and dragging him down the aisle ... as 2 uniformed officers follow behind.
Chicago PD said the man started yelling before Aviation Officers tried to forcibly remove him.
from the #1 trusted source in news:
This is the thing I don't get: How is physical removal even a policy when there's always going to be a price someone will take? If nobody is taking $1-2k offers you clearly need to offer more.
If they're going to be allowed to overbook they should be required to pay market rate for removing people from overbooked planes. Have fun on the NY to LA flights.
Viper GTS
United Airlines told news media to direct their questions about the customer in the knock-down-drag-out moment to "the authorities." The officers who removed the man from the plane were Chicago Aviation Police personnel, not Chicago Police officers. Chicago Aviation Police are security officers who graduated from the Chicago Police Training Academy but they are not allowed to carry weapons. The Department of Aviation has yet to issue a statement.
Even though the Chicago Police Department was not involved in the incident, many news media outlets that didn't realize Aviation Department Police are a different agency called Chicago Police for comment.
Instead of remaining quiet on the matter, CPD told reporters the man "fell" on his face and injured himself. CPD issued a statement on Monday, described the passenger as "irate," and said aviation security officers
"attempted to carry" the man off the plane "when he fell."
"His head subsequently struck an armrest causing injuries to his face," reads the CPD statement.
https://www.yahoo.com/news/united-p...oved-flight-refusing-give-seat-134930951.html
Companies are so stupid. All they had to do was keep raising their offer if no one bit at $800. I was on overbooked United flight Saturday night and they offered $800 plus hotel and dinner and breakfast for volunteers to take the next morning flight. I went up to take the deal but a family of five beat me to the agent by like 5 seconds. I guess $800 is the max for United.
Pretty much. Nobody budged on my buddy's flight last week. He finally bit when they offered $1,200 plus a first-class seat on a later flight. Not bad for a 3-hour nonstop in coach haha!
I've only ever had the opportunity to do it once. Flight was $400; they offered a $400 ticket, plus a lunch voucher at the food court, for a flight 2 hours later. I ate slow, watched TV, and enjoyed my free flight home
Haha, pretty much. I only get these offers when flying for a business trip on the way to work and not home.Related: have you noticed that you are only offered money to give up your seats when you are on your way to a time-sensitive event? I swear that I've been offered cash or credit dozens of times on my way to an important meeting or vacation where I've scheduled many things right at the start. Yet I've never once been offered anything to give up a seat on my way home where a few hours delay or even a delay of a day or two would matter.