Well, u only read about plane accidents or plane crashes, u never read about all the planes that land safely....so if one were only reading the news/internet about the state of the flights industry, u'd think most flights crash or have accidents.
Im sorry for ur bad RMA experience, but how common is that?
Well, u only read about plane accidents or plane crashes, u never read about all the planes that land safely....so if one were only reading the news/internet about the state of the flights industry, u'd think most flights crash or have accidents.
Im sorry for ur bad RMA experience, but how common is that?
I emailed multiple reps in the last few days about getting contact information for a supervisor, but they haven't responded to that question. It is also clearly stated in their warranty to expect a refurb, which I accepted for the first 3 failed RMA's. I convinced them to send new for the 4th however, they just conveniently failed to do so. Technically, they are probably within their warranty terms to muck about with a customer for a year if they chose to.
This. The difficulty in doing this would be having cards that legitimately need an RMA. Some vendors base warranty on S/N and don't require an invoice, but others do. So they couldn't just try and get cards that go defective from other people.
Asus RMA for video cards is notoriously terrible. You could likely do a search in this and the other popular tech forums for 'Asus RMA' and find many threads like this. Hopefully more and more people avoid buying their products and they finally take notice. They are the largest AIB in GPUs and motherboards and there is no excuse for such abysmal warranty support. I think it's primarily going to be Americans that are getting shafted because Europe has strong consumer protection laws that hold the point of sale accountable for warranty claims and refunds.
I agree with you that Anecdotal evidence is not trustworthy..
BUT.. when you start to see it pile up from more and more people it becomes a pattern.
Sure if one plane crashes you are like well, that is terrible but you can never be 100% and it doesn't mean the company has an issue. But if you see 3 more from the same company go down and you can buy a flight from someone else, you tell me what decision you would make.
Well, u only read about plane accidents or plane crashes, u never read about all the planes that land safely....so if one were only reading the news/internet about the state of the flights industry, u'd think most flights crash or have accidents.
Im sorry for ur bad RMA experience, but how common is that?
so i've now spoken with 4 different asus employees, including a manager. After being as persistent and stern as i could possibly be about getting an upgrade for this disaster, they won't budge. So same story as last time, i'll be shipped a "new" gtx670. I asked them to have someone check it personally before they ship it this time (which won't happen of course).
So what do you think my odds are, 50/50?
So I've now spoken with 4 different ASUS employees, including a manager. After being as persistent and stern as I could possibly be about getting an upgrade for this disaster, they won't budge. So same story as last time, I'll be shipped a "new" GTX670. I asked them to have someone check it personally before they ship it this time (which won't happen of course).
So what do you think my odds are, 50/50?
The manager said they will ship the card from their corporate offices, to avoid the Indiana facility, which is the only reason I gave my self better odds this time. Whether or not that actually happens is the question.0/100 unfortunately, they have already shown they dont give a hoot about their customers, just chalk this up to a learning experience and hope others do the same. Its really sad to see another company completely turn their backs on their customers, but such is life.
The manager said they will ship the card from their corporate offices, to avoid the Indiana facility, which is the only reason I gave my self better odds this time. Whether or not that actually happens is the question.
I agree with you that Anecdotal evidence is not trustworthy..
BUT.. when you start to see it pile up from more and more people it becomes a pattern.
Sure if one plane crashes you are like well, that is terrible but you can never be 100% and it doesn't mean the company has an issue. But if you see 3 more from the same company go down and you can buy a flight from someone else, you tell me what decision you would make.
U see more & more anecdotal evidence from Asus because their sales dwarf every other hardware company, theyre massive. So naturally, u'll hear more complaints. As far as i understand it all the Asian hardware companies have poor customer support, its just not in their priorities list. Corsair, Evga, Seasonic, these are western companies with an understanding of customer care. The Taiwanese companies dont get it. Is gigabytes customer support any better? How about MSI?
U see more & more anecdotal evidence from Asus because their sales dwarf every other hardware company, theyre massive. So naturally, u'll hear more complaints. As far as i understand it all the Asian hardware companies have poor customer support, its just not in their priorities list. Corsair, Evga, Seasonic, these are western companies with an understanding of customer care. The Taiwanese companies dont get it. Is gigabytes customer support any better? How about MSI?
motsm,
Might want to consider ebaying the card the moment it is recieved. Don't even open it. Then your ebay listing can simply state the facts about it being a replacement card that you have not removed from Asus packaging.
This is a strategy I have used in the past, and will be doing again soon with an ECS mobo that will be coming back from RMA. FWIW, this cheap ECS board had a fairly painless RMA process. I don't really care what they send back as I'm going to pass it on.
Both my mobo and gpu are Asus and if I ever have to RMA I will most definitely not be keeping the junk they send back to me.
I wouldn't want to sell it without knowing it worked. They could also leave negative feedback, regardless if you state honestly that you just got it back from RMA without testing.motsm,
Might want to consider ebaying the card the moment it is recieved. Don't even open it. Then your ebay listing can simply state the facts about it being a replacement card that you have not removed from Asus packaging.