chadeades,
My email to Eric Cheung of Cyberpower:
Posted on Anantech:
UPDATED Ok, so here's the deal. Post your thoughts on this one! I ordered 1 case and get an email saying that they can't confirm my shipping address b/c it didn't match up w/ my CC address. They send me an email saying my order is cancelled. I was away from my home at the time in Knoxville for the summer so I can see why they didn't ship. Anyway, I was ok with this and emailed buyxtremegear back proving my real address and stating why I was at a different address. Then I placed a 2nd order because they cancelled the 1st one. They email me back saying ok, your CC has been charged and your 1st order was cancelled, but we processed your second. Well, anyway it turns out that they didn't cancel my 1st order and now I have 2 cases sitting in my bedroom. I called and tried to explain the situation, but the lady could hardly speak English. She gets some young guy on the phone and I explain to him what happened and how it wasn't my fault. After realizing the company screwed up he says awww "fvck it!". I couldn't believe it! What kind of CSR cusses on the phone? So then I ask him if he'll take it back and send me a refund. He tells me that it wouldn't be worth it b/c of the 15% restocking fee and that shipping charges would not be refunded. By this time I'm hot as hell!!! I argue with him for about 5 minutes (knowing that he's not going to give in) and finally I say screw it! Looks like my only choice is to eBay it! Anyway, now that I'm cooled off I just wanted to share my experience w/ everyone. I got what I ordered and then some and then some more...horrible customer service. I am going to stay away from buyxtremegear from now on. I will agree it's totally worth paying extra $ and get a good product from a reliable company such as newegg. Just my input guys...feel free to post your thoughts
And another:
Chad, how can you let these as*holes push you around? I created a "legal" email address for my domain with a *scary* looking <laughs> signature file for instances such as this. This is THESE SOB's fault and NOT YOURS!! Give them HELL, THEY should arrange to have this picked up and with NO CHARGE to and NO #$%& restocking fee!!!!! This burns me up to see sh*t like this. I see it all the time, and I can tell you we NEVER put up with it. It takes some strong words and threats, but if you threaten them and give them hell, they will back down. Now, I'm not serious about threats, BUT, the secret is THEY DON'T KNOW that and no vendor, company, business has EVER called my bluff before.
And another:
They suck. I would send them an email explaining the situation and tell them you are going to dispute the CC charge for the first order. Tell them THEY should eat the 15% restock and return shipping cost because THEY screwed up. Disputing a CC charge usually gets their attention. Also post your ratings on www.resellerratings.com.
Another:
chadeades, just dispute the charge with your credit card. I wouldn't even waste more time calling and emailing.
Another:
call up BBB
Mine:
chadeades etal
These people are not very good businessmen and not out to screw you, but are so tight that pennies mean alot for them. For want of a nickel they lose a dollar. FW and AT made them successful and it looked like they were on their way with the $499 Father's Day system, great cases and prices. chadeades, if you were an isolated case I would have just glossed you over and thought of you as a chronic complainer. I have bad feelings against them because I also had a problem with them. I emailed them about their poor customer service, but never received an answer. Well - we can also break them.
AT'ers UNITE! Do not buy from them! Unless.....
We can make them and we can break them. We should have a permanent posting for those companies that screw with AT'ers. There are other companies that are very respected by the community. We give them our business. The buying power of AT'ers is tremendous. I will send an email to them about your problem. I wish that those AT'ers that care will send an email to them about you. If we do not hear from them with a satisfactory response to your problem, we should ban them permanently.
Fix this so that we can post a resolution to the problem. I will post to Anandtech that your company made amends in this matter.
My email to Eric Cheung of Cyberpower:
Posted on Anantech:
UPDATED Ok, so here's the deal. Post your thoughts on this one! I ordered 1 case and get an email saying that they can't confirm my shipping address b/c it didn't match up w/ my CC address. They send me an email saying my order is cancelled. I was away from my home at the time in Knoxville for the summer so I can see why they didn't ship. Anyway, I was ok with this and emailed buyxtremegear back proving my real address and stating why I was at a different address. Then I placed a 2nd order because they cancelled the 1st one. They email me back saying ok, your CC has been charged and your 1st order was cancelled, but we processed your second. Well, anyway it turns out that they didn't cancel my 1st order and now I have 2 cases sitting in my bedroom. I called and tried to explain the situation, but the lady could hardly speak English. She gets some young guy on the phone and I explain to him what happened and how it wasn't my fault. After realizing the company screwed up he says awww "fvck it!". I couldn't believe it! What kind of CSR cusses on the phone? So then I ask him if he'll take it back and send me a refund. He tells me that it wouldn't be worth it b/c of the 15% restocking fee and that shipping charges would not be refunded. By this time I'm hot as hell!!! I argue with him for about 5 minutes (knowing that he's not going to give in) and finally I say screw it! Looks like my only choice is to eBay it! Anyway, now that I'm cooled off I just wanted to share my experience w/ everyone. I got what I ordered and then some and then some more...horrible customer service. I am going to stay away from buyxtremegear from now on. I will agree it's totally worth paying extra $ and get a good product from a reliable company such as newegg. Just my input guys...feel free to post your thoughts
And another:
Chad, how can you let these as*holes push you around? I created a "legal" email address for my domain with a *scary* looking <laughs> signature file for instances such as this. This is THESE SOB's fault and NOT YOURS!! Give them HELL, THEY should arrange to have this picked up and with NO CHARGE to and NO #$%& restocking fee!!!!! This burns me up to see sh*t like this. I see it all the time, and I can tell you we NEVER put up with it. It takes some strong words and threats, but if you threaten them and give them hell, they will back down. Now, I'm not serious about threats, BUT, the secret is THEY DON'T KNOW that and no vendor, company, business has EVER called my bluff before.
And another:
They suck. I would send them an email explaining the situation and tell them you are going to dispute the CC charge for the first order. Tell them THEY should eat the 15% restock and return shipping cost because THEY screwed up. Disputing a CC charge usually gets their attention. Also post your ratings on www.resellerratings.com.
Another:
chadeades, just dispute the charge with your credit card. I wouldn't even waste more time calling and emailing.
Another:
call up BBB
Mine:
chadeades etal
These people are not very good businessmen and not out to screw you, but are so tight that pennies mean alot for them. For want of a nickel they lose a dollar. FW and AT made them successful and it looked like they were on their way with the $499 Father's Day system, great cases and prices. chadeades, if you were an isolated case I would have just glossed you over and thought of you as a chronic complainer. I have bad feelings against them because I also had a problem with them. I emailed them about their poor customer service, but never received an answer. Well - we can also break them.
AT'ers UNITE! Do not buy from them! Unless.....
We can make them and we can break them. We should have a permanent posting for those companies that screw with AT'ers. There are other companies that are very respected by the community. We give them our business. The buying power of AT'ers is tremendous. I will send an email to them about your problem. I wish that those AT'ers that care will send an email to them about you. If we do not hear from them with a satisfactory response to your problem, we should ban them permanently.
Fix this so that we can post a resolution to the problem. I will post to Anandtech that your company made amends in this matter.