Regarding the Philips $40 rebate, which this thread was previously focused on - a little more info. I think Philips is screwing around with us:
I've been trying to reach Lavada, Lynn or Keisha for a couple of days now - they are always either not in or "on the phone with another customer", and none of them have returned my calls. I have spoken to someone named Lanelle there twice, and I am quite disturbed by all of the questions that she can't answer and "doesn't have any information" on.
She claims that the processing center that originally handled the rebates CLOSED DOWN - Parago was handling them, and as far as I know, they are still in business. So personally, I think that's a lie...and I believe caught Lanelle in another lie already.
Next I told her that I had been given conflicting information - once I was told that Philips is handling the rebates in-house...then I was told that they have transferred the handling of the rebates to a rebate house in Medina, Ohio; the supervisor that I had spoken to some time back (Kelby) told me that he did not have a name of the rebate house. Very strange I thought.
Next, I told her that some people had concerns that people that DON'T call Philips and start a case would not receive their rebates; and again, Lanelle could not answer that question. However, the words she did say indicated to me that if you didn't call and start a case, you would get nothing (she did not explicitly state this - that is the impression I got - and I'm usually pretty good at reading between the lines).
Next I told her that I have been waiting a total of 16 weeks on my rebate, and 4 weeks from the time called and got a case number. She said that I need to wait 2 more weeks before 'anything happens'...I then asked her what happens in 2 weeks, and again, she could not give me an answer. Am I the only one that finds this extreme lack of information coming from Philips very disturbing? I'm going to give this 2 more weeks exactly, then it's time to get the Attorney General involved...and needless to say, Philips is another company that goes on my sh*t list, and that I wouldn't buy even a light bulb from (GE is another one that's been on that list for many years).