BoBandCompany, same thing happened to me, I elected to go with the VeloCD 16x drive, and this one had been on back order a week, and still was on back order when I emailed them to cancel the drive. They emailed me the next day, apologized and said that it's to late it went out that day. (how convenient) They said to refuse shipment and I would see a refund on my CC. Shipping on top of that took 1 week (7-days ago) it left the warehouse. I decided to accept the cd burner and use it until I get my 16x which at that time I will return it. (at least get something for my trouble) I personally don't think I will shop through the NECX (Gateway Accessory) Store. Buy.com came out with a better deal on this burner no sooner than 2 days after I ordered. Ohh well thats my rant! :disgust: