Interesting experience at the bb in Southfield, MI:
I tried to get the memory, but unfortunately all of the memory is behind the "retard" squad bench (probably because of the large amount of theft at the store). Anyway, I ask for the memory, and the guy tells me that the coupon is invalid. I ask why, and he says it was faked. Well...I tell him that it is off the bb website, so I don't see how it is fake. He leaves behind the bench, while I begin calling corporate.
He comes back 5 minutes later and gives me the same bs. They cannot take the coupon. Why? Well, after the same no, why, no why...5 times back and forth business, I still was unable to obtain an answer from the retards.
So I just get a hold of a rep. I explain the situation and she understands the issue with the coupon. She asks to speak with the guy. I try to hand him the phone but he refuses because he doesn't know who is on the other line. So she says that she can call the store herself. Meanwhile, a sales manager comes buy. Tells me the coupon was faked and information was removed from it. This is while I am on the phone with the corporate rep. She overhears everything and tells me it is true that this coupon original was intended to be used with a new computer purchase. But, since it was the fault of bb they decided to honor the coupon without a purchase of a computer.
Anyway, I try to have her call the store. Then the sales manager says, "I can talk to her, but we are not taking the coupon anyway." Well, at this point there is nothing that could be done, so I just tell her to file a complaint. I bet that is useless, but now I wish I asked for the names of those idiots working there. Just to make them feel a bit more insecure.
I still cannot understand what the hay is their problem. What is it to them to just give me the memory? Is it of any significance to try to please a customer?
I used to work for bb about 2 years ago for no more than 3 months. They make this into a competition. Yes they do loose money on the memory, but corporate, who is in charge of all stores probably has precedence.
Hmm...
I don't remember the last time I bought anything at normal price from best buy. Whenever that was, was probably the last time...
Alex