Upgraded to a R390 and issues started up

[Slappy00]

Background:

Been on the red team awhile and decided to sell my 7970 to my bud and get something a bit newer; settled for an MSI R390 for bang for the buck.

-Unplugged my 7970, and installed the R390.

-Updated my drivers to latest Beta drivers (heard that they were needed for Diablo 3) and and off i went

- Played with a bud for 3 hours and everything was fine.

- Started up the game the following day with my bud and crash-rebooted the computer when we were a little ways into the expansion.

- Kept crashing on that level. On the last crash, after rebooting to windows there were massive artifacts on windows itself (icons were okay but the background was all jacked up). Turning off the computer for a few seconds cleared that up.

- So I went and cleaned the drivers and installed the last stable drivers.

- Went to try and troubleshoot: and MSI's own burn in program was crashing (not sure what it was called, but it had a stress test that crashed the computer the same way, there were many options for the stress test (different open GL versions, DX versions) and every single one reboot-crashed the computer. The test with the windowed spinning ball did fine

- Ok fine, I'll deal with this later, and started up witcher 2. Game booted fine, loaded the save game and within 2 seconds: reboot.

P8P67 Pro
i2500K (OC'd a little)
PC Power and Cooling S75QB 750W (bought it in 2008 but it's still okay I guess)
1 SSD and 2 HDDs


Any insights? I was thinking to swap out the power supply with a 1000w and try a 390 again, but I dunno, the whole experience was a turn off.

 

[jpiniero]

Turn off the 2500K's OC.

 

[Shmee]

I would make sure the PSU is still good, possibly you also got a DOA card.

 

[Slappy00]

Turn off the 2500K's OC.

The OC has been through 2 video video cards and about 4 years of constant use. Rock stable, the only thing that I can think of is the power supply is kind of old, but its been working fine and is 750w.

I would make sure the PSU is still good, possibly you also got a DOA card.

Yeah I was thinking it was a DOA card, some other folks at NEgg were complaining of similar reboot issues, maybe there are some QA issues with a couple lots of these chips, but i dunno, been out of the game for a few years

 

[.vodka]

I don't think the PSU would start to give up with the added load of a 390 over a 7970. I have that same PSU, same age, doing just fine with a 4.5GHz 2500k and a OC'd 290. Of course that doesn't mean anything since yours could be starting to go bad... it's a solid PSU after all, even aged it shouldn't have much problems with that kind of load.

Can you test the card in another rig to confirm?

 

[Mondozei]

Could be PSU. PSU degradation happens even to really quality PSUs.

Or it could be a DOA GPU. It's one of the other.

 

[alexruiz]

How many 12V rails does the PSU have?
How many amps per rail?

I suspect that like many of the older designs, despite being 750W, there are 2 dedicated rails to the CPU in order to be "EPS compliant" and only one rail to the GPU. If indeed it is only a single rail to the GPU, and such rail is lower than 20A, that is the cause. You will need to use a molex to PCI-E adapter for one of the GPU connections, as strange as it sounds.

 

[.vodka]

That particular PSU has a single 12v rail, capable in excess of 60A.

 

[96Firebird]

Long shot, but check for an updated motherboard BIOS.

 

[Azix]

Core Clock / Memory frequency
1060 MHz / 6100 MHz (OC Mode)
1040 MHz / 6000 MHz (Gaming Mode)
1000 MHz / 6000 MHz (Silent Mode)

check the mode the card is in. Lower it to see if that helps

does it have bios switch?

The MSI cards use more power than the rest IIRC

Check the power cables are plugged in well
Check the voltage with afterburner. See if raising it helps.

Check fans are spinning

Disable/uninstall raptr or GE app (and any apps that might have game overlays)

 

[ultima_trev]

Did you just overwrite the older drivers with the new ones?

I recently built a new rig with a Powercolor PCS R9 390 and I find when upgrading drivers it's best to:

+ Download Guru3D's Display Driver Uninstaller (DDU)
+ Boot into safe mode
+ Run DDU
+ Install updated drivers

Also notice there are currently issues with overclocking software (e.g. MSI Afterburner and even AMD's own Overdrive) so make sure to keep things at stock until future driver updates resolve this.

 

[Slappy00]

Thanks for the replys.

I have already returned the card to Microcenter.

An interesting point brought up by Alex about the amps on the rails. For my 7970 I used the molex connectors, and switched to the built in PCIE connections for the new card. Hmm, I wonder if there was a reason I was using the molex connections in the first place.

Maybe I should get a 390x and give it another shot.

 

[brandonmatic]

The OC has been through 2 video video cards and about 4 years of constant use. Rock stable, the only thing that I can think of is the power supply is kind of old, but its been working fine and is 750w.

For what it's worth, I upgraded from a 7950 to a 290X recently and I noticed that where my CPU overclock had been stable before it now was unstable. Backing down the CPU OC a little fixed things.

 

[richaron]

Turn off the 2500K's OC.

First reply. Dismissed.

 

[Slappy00]

For what it's worth, I upgraded from a 7950 to a 290X recently and I noticed that where my CPU overclock had been stable before it now was unstable. Backing down the CPU OC a little fixed things.

I actually went to a 290x instead. THe problem I think was not having enough amps to the card. I put in two separate 12v rails for power and it works fine.

OC is still in place, everything is stable, even with a slight OC on the R290x (1108/1375)

 

[slag]

Also notice there are currently issues with overclocking software (e.g. MSI Afterburner and even AMD's own Overdrive) so make sure to keep things at stock until future driver updates resolve this.

What issues? I'm using the latest beta drivers and MSI Afterburner and have not experienced any issues so far.