V.92 Upgrade destroyed my modem!

tehs

Junior Member
Aug 3, 2001
8
0
0
Oi... lured by the faster upload speed and other various niceities of the new V.92 standard, I felt the need to upgrade my modem.

so i set out in search of the upgrade software to do so. upon a little digging through the USRobotics website, I found the program that would do just that.

My particular modem was the US Robotics 56k Performance Pro. An internal PCI modem, model 3CP5610a i beleive(this is from memory). So according to the US Robotics site, my modem qualifies for the upgrade.

overjoyed, i download the software, and install it. the software was really just a universal program that would determine the exact modem you have and download the particular update for it from the US Robotics servers. so after i let it do that, it tells me its ready to perform the upgrade. I let be, undisterbed after reading a warning to not, under any circumstance, abort the upgrade while it was in the process of upgrading.

Knowing full and well taht this upgrade would be "flashign" the modem, i was quite careful not to disturb the program, as i have had quite a nasty disaster once while attempting to flash my bios (god i will never try THAT again...)

well, lo and behold through all my precaution, the flashing process gets about halfway and simply stops.
no error messages, no quitting of the program. The progress bar simply stopped once it got about half way.

now, I was somewhat upset about this, but deciding that it would be smarter to jsut let it sit and possible continue than to abort it and cause damage, i left it alone for over an hour. well... upon my return an hour later, the progress bar hadnt budged an inch.

this severely upset me, as this modem cost me $80 when i bought it and has delivered quite satisfying performance. checkign to make sure my computer hadnt frozen on a whole, i open and close otehr applications while this is still sitting there. Everything else was still working fine. so i regretably go against teh warning and click the "abort button"

upon clicking it i discover that the program was still functioning quite properly. this irked me even further. because of this, i now have a defunct modem, or an $80 paper weight in other words.

The program itself refuses to detect my modem at all now saying that i have no US Robotics modem installed in the machine, and windows tells me that it IS installed, and working properly, but when i try to conenct it says "tehre was an error activating the hardware, if it is an external modem, turn it on, if its an internal, make sure its installed properly" or somethign to that effect.

what i want to know is, is there any possible way i can RE-Flash this modem now that it has been improperly flashed?
or am i stuck with this $80 paper wieght???

thanks in advance for any helpful feedback .
 

AthlonRaider

Member
Jul 27, 2001
41
0
0
Maybe US Robotics will service it for you and they will reflash it for a nominal fee? So it's possibly not a total loss....
 

DaiShan

Diamond Member
Jul 5, 2001
9,617
1
0
there is a chance that since it didn't complete the update, that the computer has yet to apply this "upgrade" to the modem, try uninstalling all drivers for it from device manager and reinstalling it.
 

Mathwiz

Member
May 5, 2000
47
0
66

I have the USR PCI Internal Faxmodem 5610A, and downloaded the V.92 upgrade from USR.

After contacting tech support for my ISP to see if they supported V.92 (did'nt find out)
I decided to do the flash.

I could not get over the hoops I had to jump through to get it to work.
First of all, there was a tab (the last one I think) that had to be set up before my modem would
even dial out.
Second, when it dialed out, it was only set up to look for an update to the flasher program, which
was kind of silly since this is a relatively new program.
Then, when it disconnected from USR, I figured out that I had to pick the modem on the first page
and then it would not dial out again.
Soooo, I went back to the last tab and reset it to dial out again and this time it downloaded the
firmware upgrade and it took about 3 or 4 minutes to complete the process. So, the 1 hour delay
you experienced was NOT NORMAL.
My upgrade went smoothly after that and the modem is now V.92 capable.
I don't believe my ISP has upgraded their servers to V.92 but thats another story.

The bottom line is I think USR did poorly on this upgrade software and I believe its possible they will
make the modem good if you complain loudly enough.

Good luck
 

ZZZZZZ

Platinum Member
Nov 11, 1999
2,190
0
76
Is your modems BIOS chip socketed? If it is I can fix the bad flash for you if you want to send it to me. PM me with an answer

Rob
 
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