Beverly: Hello. Thank you for visiting our chat service. May I help you with your order today?
Tristan: I had a few questions about changing plans and upgrading my phone.
Beverly: I'd be happy to assist you.
Tristan: I'm currently on a family plan, and want to switch over to my own plan with my own monthly bill. I was wondering if charges would incur to drop me and add me to my own plan?
Beverly: You can start your own account, but to do it online, you will have to choose your plan, phone, features, accessories, and then continue to checkout. You will need a temporary new number for the order process.
Beverly: You can replace the new number with your existing number once you have activated the phone by calling customer care at 1-800-922-0204.
Tristan: So would I be able to leave my family plan I have now, and switch over to a new plan, free of charge?
Tristan: The family plan would still have two other lines on it, just not mine.
Beverly: Right. There is no charge for you to move from their account to your own.
Tristan: Awesome! And I would be able to keep my same number, correct?
Beverly: Yes, but you will have to choose a temporary new number with the order process online at this time. You can replace the new number with your existing number once the phone is activated by calling customer care.
Tristan: Okay. I would probably do this at a store locally. Would the same process apply?
Beverly: The store phone prices will be much higher than those you see listed online. The stores have mail in rebates you have to deal with.
Beverly: It could take about 6 to 8 weeks to get a mail in rebate back.
Beverly: Online has instant discount prices.
Tristan: Oh okay.
Beverly: So, you do not have to wait for a mail in rebate when you order online.
Beverly: Do you have a phone choice in mind for your order already?
Tristan: I really want to get the Samsung Galaxy S 2. Currently I have the Fascinate, the Galaxy S 1, so I was wondering if I could use that initially on the plan, then switch over to the GS2 when it launches with my "2 year upgrade"?
Beverly: You would only be able to order from the choices we have available at this time. You will have 14 days to do an exchange, if a new release phone becomes available.
Tristan: So could I use my current phone for the time being and upgrade when the Galaxy S 2 comes out?
Beverly: Sure, but you would have to do so at the local store or customer care at 1-800-922-0204 can setup the account with your own device. When you order online, you have to choose a new or preowned device to setup an account.
Tristan: Oh I understand. I would love to get a new phone right off the bat, and I've been looking at a few like the Droid X2, but I really want to wait for the Galaxy S 2.
Beverly: I can understand that. You are welcome to check back with us if we have any new releases. We will be glad to help you with ordering. Does this information help you with how your account setup will work?
Tristan: Absolutely. You've been very helpful. Thank you.
Beverly: My pleasure!!!!!!!
Beverly: Glad I could help!
Beverly: Do you have any other questions for me?
Tristan: Nope, that is all. I appreciate your help.