video card overheat problem please help

[Mtt]

I just upgraded my video card and I am disappointed. After reading multiple positive reviews about the video card, I went and bought it. Please help me see what is casuing the problem.

My setup:
CPU: AMD FX-8350 @ 4.2 Ghz
RAM: DDR3-2133 16GB 2 sticks
MB: ASUS M5A99FX PRO R2.0
VIDEO CARD: ASUS R9290X-DC2OC-4GD5
SOUND CARD ASUS Xonar D2X
PSU: Corsair HX750
TV TUNER: ATI AMD TV Wonder HD 600 PCIE
7 HDDs and 1 Blu-ray drive
4 case fans, 2 front, 2 rear(push and pull)

The problem:
My video card reaches 94C even when the fan is set to 100%. I have made sure the BIOS is set to the performance one.

Test 1 Furmark:

Test 2 Litecoin mining:

Test 3 OCCT:
This is the worst of all, system crashed.

All tests are done when the ambient temperature is 21C.

I tried moving my hands around the video card, there seems not much hot air coming out of it. I touched the heat pipes and they are very hot. There is little air coming out of the back vent of the card(outside the case).

Here is a picture of my rig if it helps.

Is the airflow in my case not enough? Or is the card defective?
Thanks in advance

 

[computergod]

i bet the fan is defective sense little air is being blown Therefor check for any broken fan blades and if the fan spinning fast.

sense ur case looks pretty clean ur not cross firing or overclocking it

i would rma it sense u just bought it or buy a aftermarket cooler for it

 

[Mtt]

i bet the fan is defective sense little air is being blown Therefor check for any broken fan blades and if the fan spinning fast.

sense ur case looks pretty clean ur not cross firing or overclocking it

i would rma it sense u just bought it or buy a aftermarket cooler for it

I checked, the blades look fine and the fans are spining like normal. However I notice something strange. There is almost no hot air coming out of the end that has connectors. All hot air is blowing towards from the other end. This is stupid. As you can see in the picture, the other end is facing my HDD. The HDD it is blowing directly got almost 10C hotter as a result.

Can anyone who has this card see if hot air is supposed to blow to the connector end(outside the case)? I guess it should since there are vents there.

 

[f1sherman]

I don't know whats happening here but...
DC2 is an open air cooler. Most of hot air WILL BE dumped in your case

 

[richaron]

You have lots of stuff in that case using a lot of power. Quick guess is well over 600W when working hard, most of it being dumped into your case as heat. Your case obviously can't handle it (plus the DCii isn't the most efficient cooler).

I'd say you need: 1) New awesome case fans and/or 2) New awesome case.

 

[killster1]

i dont see where the air is exiting your case even.. the side panel is off? the rad is full of dust.. put a 20" box fan to the side and check temps.. this is the whole reason i didnt get 290x / 290 as its hot here some days and scared about 90C temps.. my 6870 got to 90 with fan set high and lite mining. So i turned down the intensity and revved up the fan speed. 270x below it is a nice 60c wonder how hot 270x2 crosfire would be.

 

[blackened23]

First, use a custom fan profile for higher fan speeds.

Second, the air flow in your chassis really does appear to suck. I mean I see a card directly below your GPU. This is a no-no with open air cooled cards, for the most part.

Third, you're using really out there GPU scenarios which may not actually happen during real world gaming. That said, you need to go back to situation number 2. Open air aftermarket cards rely on chassis air flowing being absolutely perfect. Well, not PERFECT, but it has to be good. Based on your picture, your chassis air flow, for the lack of a better word, truly does suck. You need to remove that card directly below the GPU. Use custom fan profiles. Etc.

 

[Mtt]

Thanks for the responses. My case is Corsair Obsidian 550. I am going to add fans to my rig. I plan to have 2 fans at the top, 1 fan at the bottom, 2 front and 1 rear. Will this be enough? The fans I have are around 1500 rpm(120mm fans).

One unexpected thing I found is that when the PC is under full load(running Linpack and OCCT), the power supply went over current and shut off itself. When I ran Linpack and Furmark, I measured maximum 900W at the wall but that is including my monitor.

 

[Kenmitch]

Are temps bettef with side panel off....If so it's airflow issue. If not defective cooler mounting.

 

[Mtt]

Are temps bettef with side panel off....If so it's airflow issue. If not defective cooler mounting.

The test I did above is with side panel on.

Here is the result running furmark with side panel off.

VR-ZONE did the same test and their card only reached 79C

http://vr-zone.com/articles/asus-ra...ign=asus-radeon-r9-290x-directcu-ii-oc-review

Here is another test of this card running Furmark. Their card peaked at 84C. Notice their fan was running at only 1970rpm.

http://www.kitguru.net/components/g...-direct-cu-ii-oc-review-1600p-ultra-hd-4k/28/

Can anyone who has the same card run the same test? I suspect there is something wrong with my card. But if I were to RMA it, I worry that I would get back the same card considering it runs fine in most cases. I dont think the person who process RMA will run these tests.

 

[blackened23]

First, furmark is a waste of time as it doesn't match real world gaming temperatures. Also, there is literally no point in comparing your furmark temps with someone elses. Their temps depend entirely on their chassis air flow. Their chassis air flow is not your air flow. Therefore, their temps will not even be remotely close to your temps. Now you can do meaningful comparisons in terms of temps with reference blowers, but aftermarket cards? Not so much. There are many more variables which will affect temps with open air cards, so there's really no point in comparing your temps to someone elses.

You may want to just bite the bullet and get a better chassis. Or just focus on adding better air flow to your existing chassis. From your pictures, it looks problematic since you have the hard drive cages up front (bad air flow) and you'll only be able to put fans on the side. That may be very helpful though. If you do get a new case....aftermarket GPUs work great in EATX enclosures with tons of fans. Of course that isn't a pre-requisite, but it will definitely help any potential temperature issues.

 

[Mtt]

First, furmark is a waste of time as it doesn't match real world gaming temperatures. Also, there is literally no point in comparing your furmark temps with someone elses. Their temps depend entirely on their chassis air flow. Their chassis air flow is not your air flow. Therefore, their temps will not even be remotely close to your temps. Now you can do meaningful comparisons in terms of temps with reference blowers, but aftermarket cards? Not so much. There are many more variables which will affect temps with open air cards, so there's really no point in comparing your temps to someone elses.

You may want to just bite the bullet and get a better chassis. Or just focus on adding better air flow to your existing chassis. From your pictures, it looks problematic since you have the hard drive cages up front (bad air flow) and you'll only be able to put fans on the side. That may be very helpful though. If you do get a new case....aftermarket GPUs work great in EATX enclosures with tons of fans. Of course that isn't a pre-requisite, but it will definitely help any potential temperature issues.

Dont you think even with the variation taken into consideration, the difference is too great? The test done by VR-ZONE ran their card at only 1808rpm and peaked at 79C while the fan of mine ran at 3000+ and peaked 92C?

 

[Kenmitch]

Dont you think even with the variation taken into consideration, the difference is too great? The test done by VR-ZONE ran their card at only 1808rpm and peaked at 79C while the fan of mine ran at 3000+ and peaked 92C?

Your temps even with side panel off look to be pretty high still.

How hot is your room? High ambient temps = Higher system temps.

What does gpuz show for vrm temps?

If it was me I think I'd just contact place of purchase to see if it's possible to RMA for a new one.

 

[richaron]

Dont you think even with the variation taken into consideration, the difference is too great? The test done by VR-ZONE ran their card at only 1808rpm and peaked at 79C while the fan of mine ran at 3000+ and peaked 92C?

What system is the vr-zone test done in? What case and what extra components? Have you considered this?

I think an extra bottom & top fans would make a big diff, not sure if it'd fix it..

 

[Mtt]

Your temps even with side panel off look to be pretty high still.

How hot is your room? High ambient temps = Higher system temps.

What does gpuz show for vrm temps?

If it was me I think I'd just contact place of purchase to see if it's possible to RMA for a new one.

The ambient is 22C. gpuz show vrm 1 temp 102C vrm 2 temp 71C. Thats with fan running @ 100%

What system is the vr-zone test done in? What case and what extra components? Have you considered this?

I think an extra bottom & top fans would make a big diff, not sure if it'd fix it..

Yes I have considered this. Remember the last test I have done is with side panel off so airflow should not be an issue in that test. I will add fans for sure I am just waiting for parts.

 

[Kenmitch]

The ambient is 22C. gpuz show vrm 1 temp 102C vrm 2 temp 71C. Thats with fan running

There was a review on amazon with same issue as yours. Rma'ing the card was the fix.

 

[Mtt]

There was a review on amazon with same issue as yours. Rma'ing the card was the fix.

Could you give me the link to that review?

I couldnt find the review you mentioned on http://www.amazon.com/Asus-R9290X-DC...DateDescending

 

[T_Yamamoto]

Dude, just RMA your card.

 

[Kenmitch]

Could you give me the link to that review?

I couldnt find the review you mentioned on http://www.amazon.com/Asus-R9290X-DC...DateDescending

Look at the 290's reviews. Wasn't your cards model the one on launch that had heat issues. Bad batch of coolers?

 

[Mushkins]

If you've got the side panel off and you're hitting 94C, the card is bad. Either the factory didnt mount the heatsink properly or it came loose during shipping/handling and is making poor contact.

You need to RMA the card.

 

[richaron]

I'm no expert, so I couldn't come to a definitive conclusion with such rigorous testing as ~taking the side off the case~.

I would have had to consider:
-expansion cards smothering GPU fans
-potentially OC NB heatsink mm away
-sub optimal case airflow (with only intakes blocked/warmed by a bunch of HDDs)

 

[MongGrel]

Well you're mining with it too, and pushing it hard.

I have a 280X DCII TOP I can push to 1220, but yeah that seems hot as it doesn't pop over 70 usually, but I don't mine just when I benchmark it solidly.

 

[Mtt]

Thanks everyone. I just requested RMA. Hopefully it gets approved and I can get my replacement card soon. I will post my finding if I can get a replacement card.

 

[Mtt]

When the replacement card arrives, how can I tell if it is the one I sent out? Should I make a tiny marking on the card I send?

 

[Kenmitch]

When the replacement card arrives, how can I tell if it is the one I sent out? Should I make a tiny marking on the card I send?

Should have a serial number sticker on the card.

Were did you buy the card from?